Résidence Alexane

Lorna L2 years ago

So, first of all, this hotel is lovely to look at. The family suites are good and the shared facilities are excellent. That’s where the good news ends. This is the single least obliging hotel I’ve ever stayed in.||Lots of small issues with service which all added up. As an example, we asked the hotel to book us into restaurants for each night of our stay at the same time each evening. They managed to make just one booking but at the wrong time (we stayed for a week). We asked them to cancel as we’d managed to book a restaurant ourselves at a more suitable time, but they didn’t bother - cue angry calls from the restaurant. ||Given that this a hotel where families typically stay for whole weeks, the facilities in the room were completely inadequate. The room was freezing when we arrived. When we called reception to ask how to use the controls they said they’d do it from there. Why didn’t they do that and warm the room up before we arrived? ||You can order croissants for the morning to be collected from reception but there are no plates or cutlery in the family suites. When we asked for these things we were told by a staff member that she’d have to ask the manager. There is no corkscrew or wine glasses in the rooms. In France. The ski shuttles closes from 11-3:15. Even for France, that’s taking lunch to extremes. ||No child reachable shelves only hanging space - we had to live out of our suitcases on the floor of our room. On our second day we ran out of toilet paper and had to ring reception for more. They brought one roll. For 2 toilets. They did not replenish the 2 lonely coffee pods we got on arrival. I had to ask for fresh towels and sheets which we got only once during our stay. There was no milk provided for the 2 coffees we were allocated. The TVs are not internet enabled and you can’t connect your own devices. ||Not getting us into restaurants was a fairly major issue at half-term. We were (overly) encouraged to use the hotel restaurant. On our first evening we did eat there but we waited one hour and twenty minutes for mediocre pasta. Not great when you are trying to feed your tired and hungry children. The table next waited even longer for their dinner. ||Apart from that, our issues were all small but left us with the overall impression of a very poorly run hotel. Perhaps it is a staff training issue; perhaps they just don’t care. We have been better looked after in hotels costing half as much. ||There is also a very strange and off-putting smell in the lobby and games room in the basement. It was only in those areas so was perhaps the house fragrance but I found it very unpleasant. Also, there is a resident dog permanently to be found in the lobby. Cute for the kids but not great if you’re allergic.