The Buenaventura Golf & Beach Resort Panama, Autograph Collection

A P M2 years ago

2/5

I was so disappointed during our stay here because I had really high hopes. I’d heard this was an idyllic place, but it failed to deliver. LOCATION: The beach is long and unspoiled, and there is plenty of wildlife to be seen. Grade = A PROPERTY: Impressive architecture and design, but it needs immediate maintenance. Dozens of broken and damaged areas, including cracked and missing roof tiles, cracked and peeling paint on walls and ceilings, worn stair railings and doors, etc. Grade = D ROOMS: The room design and execution is beautiful. Unfortunately, maintenance is also a problem here as there were gouges and nicks and areas that needed paint. Grade = B- RESTAURANTS: The food was fresh, and the menu included sufficient variety to please each of us. We loved the breakfast buffet with freshly prepared juices, and the lunch items we tried were good. Grade = A- ACTIVITIES: There are a few activities for adults and children on and off property, but not that many. We did visit the spa, and while they too had staffing issues, the facility seemed nice. Grade = B RETAIL: There are a couple of gift shops that carry upscale clothing and native crafts and a Deli Gourmet convenience store that carries everything from charcuterie quality meats, cheeses and wines to candy and soft drinks. Grade = A SERVICE: The staff was courteous and friendly, and we were greeted warmly in every interaction. This may be the very best thing about this resort. Grade = A+ SUMMARY: While this resort does some things extremely well (service), the physical deterioration around the property is major. We saw rusted out equipment, trash on the grounds, and a lack of proper maintenance. It’s a shame because the bones of this hotel are excellent. But I don’t recommend staying here if you expect an Autograph Collection hotel experience. Overall grade = C-.