Falkenberg Strandbad

Fruott1 year ago

Wanted to give a good rating - food was okay and the place is nice but the service.. wow.. really really bad. 😕|Check in starts at 4 pm - seemed to be a surprise for the one poor woman in the reception (long line). Dinner (fixed time) the same. Pool was nice - and the lounge. Lady at the spa the same.|After a long day, we went to our room around 11 pm just to find out that the music at the hall was SO loud (nice lounge music - if kept at a certain level). Tried to call reception - speech only in Swedish but managed to get through.. got voicemail saying that they were very busy “but please wait” - otherwise they recommended going to the reception. After +20 minutes I gave up, got up, found bathrobe, went to reception where three (!) employees didn’t have anything to do… they didn’t care much about my complaints… seemed that they couldn’t care less- but they did eventually turn down the volume. |Such a bad example of poor customer service- that basically ruins the good impression of the place.