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Image of Carlton Downtown
Image of Carlton Downtown
Image of Carlton Downtown
Image of Carlton Downtown
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1/5

Image of Carlton Downtown
Image of Carlton DowntownImage of Carlton DowntownImage of Carlton DowntownImage of Carlton Downtown

Safety index

64 out of 100

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Safe area tag

Safe area

Business

Family

Spa

Carlton Downtown

Rating icon

8.3

Good (12,992 ratings)

Dubai, United Arab Emirates - 

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840 m Dubai International Financial Centre

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1.26 km Dubai Mall

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1.33 km Museum of the Future

Hotel Overview

Carlton Downtown is a popular accommodation choice among travelers visiting Dubai. Based on user reviews, the hotel is known for its strategic location, excellent service, and modern amenities, promising a comfortable and memorable stay for guests. However, like any establishment, it also has its share of criticisms.

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Hotel highlights

Property

Service

Location

  1. Strategic Location: Situated in the heart of Dubai, offering easy access to various tourist attractions and business centers.
  2. Stunning Views: Guests often praise the breathtaking views of the city skyline and landmarks from their rooms.
  3. Friendly Staff: Many reviewers highlight the warm and welcoming staff, ready to assist with any requests.
  4. Modern Amenities: The hotel boasts contemporary facilities including a fitness center, rooftop pool, and spa services.
  5. Quality Dining: A variety of dining options serving delicious international cuisine has been well-received by guests.
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Area for improvement

Accessibility

Bathroom

Air Conditioning

  1. Noise Levels: Some guests mention that noise from the surrounding area can sometimes be heard inside the rooms.
  2. Room Maintenance: A few reviews point out issues with room maintenance and cleanliness not being up to par.
  3. Internet Connectivity: Complaints about the unreliable or slow internet connection in the rooms have been reported.
  4. Check-in Delays: During peak times, some guests have experienced delays during the check-in process.
  5. Pricey Extras: Additional services and amenities, such as parking and spa treatments, are perceived as overpriced by some guests.

Amenities

Kids pool

Tennis court

Babysitting

Babysitting

Extra beds/cribs

Soundproof rooms

Breakfast available

Breakfast available

Pool

Restaurant

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Related hotel videos

Score icon8.3

RateScore

Total 12,992 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.4

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7.7

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8.4

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4.1/5

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4.5/5

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agoda

2,767 Reviews

8.4 / 10

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booking

3,468 Reviews

7.7 / 10

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expedia

1,000 Reviews

8.4 / 10

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google

3,126 Reviews

4.1 / 5

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tripadvisor

2,631 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

3,126+ People Are Talking

Service

Property

Location

Cleanliness

Room

Breakfast

Transit

Atmosphere

Dining

Bathroom

Accessibility

Fitness

Sleep

Bar

Restaurant

Pool

Parking

Business

Wi-Fi

Family

Kitchen

Wellness

Nightlife

Nature

Safety

Spa

Air Conditioning

Gym

TV

Service was mentioned 558 times

25% Negative71% Positive

Reviews based on Service

User image
avogoestotheristo2 months ago

I love this hotel! It's the second time I've stayed with them, everything is always impeccable. Spacious rooms and really large bathroom with bathtub. I don't know if in all of them, but some also have a kitchenette, fridge, freezer and microwave. The cleanliness deserves a ten as does the attentive and punctual service of all the people who work there. A big note of merit goes to the breakfast and the staff: EXCELLENT. Freshly made sweet and savory delicacies, a rich buffet with the possibility of requesting products that are not present in sight. The swimming pool on the top floor with the very well maintained lounge bar, where you can relax but also work thanks to the presence of tables. Very well maintained spa with sauna, hydromassage, Turkish bath and possibility of a service menu with different types of massage. I highly recommend it for its exceptional location and numerous comforts!

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Magesh D1 month ago

We booked a non-smoking room with a Burj view through an agent, and we paid a premium price for it. However, we were later told that the Burj view was not guaranteed due to high demand. When we checked into the hotel, we were given a smelly smoking room. We complained and were upgraded to a room with a Burj view. It was a bad first impression. Then we ordered cappuccino, but after 30 minutes we were told they ran out of milk and someone had to go buy some. We eventually canceled the cappuccino. Apart from our personal experience, the hotel has a lot to improve by Dubai standards or for any 4-star category. Here is a list of some issues:|• The carpets are very dirty.|• The elevator is terrible.|• The 47th floor bar needs improvement. We ordered two double 18-year-old Glenfiddich Scotch, but the waiter took away our first drink before we finished it. When we complained, he brought back a glass with water and ice and claimed it was our drink. Then he poured 30 ml of Jack Daniels into our second drink as a complimentary gesture, which made us angry. We ended up paying for two drinks that we did not enjoy. The service was terrible and unprofessional. |This hotel will discourage tourists like me from visiting Dubai again. We stayed in downtown to see the fireworks, otherwise we would have chosen Atlantis. Our agent did a poor job and did not show us any 5-star hotels in the downtown area, which was a disappointing experience. This hotel is not for people who value quality and service.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 357

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Number of floors 47

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Number of buildings/towers 1

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Year Built 2013

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

7

Download

155

Upload

72

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Dubai International Financial Centre

840 m

Dubai Mall

1.26 km

Museum of the Future

1.33 km

Emaar Square

2.5 km

City Walk

2.5 km

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Getting around

Financial Centre Station

210 m

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Airports Nearby

Dubai Intl. Airport (DXB)

5 km

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Restaurants

Al Safadi Restaurant

210 m

ستاربكس

630 m

Charlie Lane

350 m

Tim Hortons

560 m

Starbucks

560 m

Street View

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Daytime safety

91 out of 100

Very Safe

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Nighttime safety

83 out of 100

Very Safe

Dubai safety index

Safety

Crime

64

Overall Safety Index

Safe

An average rating of the six safety categories

64 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

43

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

100

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Property safety

Risky

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Likelihood of theft.

lowhigh

43

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Political safety

Risky

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Potential for infringement of political rights or political unrest.

lowhigh

43

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

67

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

87

16

Overall Crime index

Minimal

An average rating of the crime categories

16 out of 100

Property crime severity

Minimal

17

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Mugging or robbery  13/100

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Car theft  11/100

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Car break-ins  16/100

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Home break-ins  14/100

Violent crime severity

Minimal

12

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Physical attacks  15/100

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Racism or religion motivated attacks  14/100

Other crime severity

Minimal

12

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Insult or harassment in public  19/100

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Corruption or bribery  24/100

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Drug problem  18/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.4 - $1

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Coffee

$2.6 - $9

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Beer 0.5L

$1.3 - $6.4

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Meal, inexpensive restaurant

$4.6 - $20.6

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Public transport, one-way ticket

$1.2 - $2.6

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Taxi 1km (normal tariff)

$0.5 - $1.3

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Meal for 2 people, mid-range restaurant, three-course

$39.9 - $154.6

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Bottle of mid-range wine

$7.7 - $25.8

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McMeal at McDonalds

$7 - $10.3

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Coke/Pepsi 0.33L

$0.6 - $2.6

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Public transport, monthly pass

$51.5 - $90.2

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Gasoline (1 liter)

$0.7 - $0.9

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Mobile phone monthly plan

$30.9 - $100.5

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Fitness club, monthly fee

$25.8 - $128.8

Weather In Dubai

°C
°F

Precipitation In Dubai

mm
in

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 14:00

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Check out until 12:00

Children welcome

No pets or service animals

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