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Image of Jumeirah Zabeel Saray
Image of Jumeirah Zabeel Saray
Image of Jumeirah Zabeel Saray
Image of Jumeirah Zabeel Saray
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1/5

Image of Jumeirah Zabeel Saray
Image of Jumeirah Zabeel SarayImage of Jumeirah Zabeel SarayImage of Jumeirah Zabeel SarayImage of Jumeirah Zabeel Saray

Safety index

46 out of 100

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Beach

Business

Luxury

Spa

Jumeirah Zabeel Saray

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9.0

Excellent (21,782 ratings)

Dubai, United Arab Emirates - 

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4.5 km Aquaventure

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4.5 km Lost Chambers

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5.5 km The Pointe

Hotel Overview

Jumeirah Zabeel Saray is a luxe hotel located in Dubai. It's known for its majestic architecture, inspired by the Ottoman era, and provides guests with a blend of historical charm and modern comforts. Situated on the West Crescent of the iconic Palm Jumeirah, this hotel offers stunning views of the Arabian Gulf, making it a popular choice for travelers seeking luxury and relaxation in Dubai.

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Hotel highlights

Property

Service

Atmosphere

  1. Exceptional Service: Staff are reportedly very attentive and provide personalized service that exceeds expectations.
  2. Beautiful Beachfront: The hotel features a pristine private beach with breathtaking views of the gulf.
  3. Luxurious Spa: The on-site spa offers a wide range of treatments in a serene environment, contributing to a truly relaxing experience.
  4. Elegant Rooms: Guestrooms are praised for their luxurious décor and comfortable furnishings, offering a grand and restful stay.
  5. Diverse Dining Options: Multiple dining venues within the hotel cater to various tastes, serving a range of international cuisines.
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Area for improvement

Air Conditioning

Kitchen

TV

  1. High Prices: Many guests feel that the cost of services and dining options is on the higher side.
  2. Location: Some find the hotel's location a bit remote, making it less convenient to explore other areas of Dubai.
  3. Busy during Peak Times: The hotel can become overly crowded during peak travel seasons, affecting the quality of service and overall experience.
  4. Limited Pool Space: The swimming pool area is said to be somewhat limited in size, especially considering the number of guests.
  5. Extra Charges: Several guests have mentioned unexpected added charges for activities and amenities that they assumed were included.

Amenities

Kids pool

Tennis court

Babysitting

Babysitting

Extra beds/cribs

Breakfast available

Breakfast available

Pool

On private beach

On private beach

Restaurant

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Related hotel videos

Score icon9.0

RateScore

Total 21,782 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.8

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9.2

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4.6/5

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4.5/5

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booking

3,762 Reviews

8.8 / 10

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expedia

1,010 Reviews

9.2 / 10

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google

7,559 Reviews

4.6 / 5

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tripadvisor

9,451 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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7,559+ People Are Talking

Property

Service

Atmosphere

Fitness

Nature

Dining

Wellness

Family

Pool

Breakfast

Spa

Location

Cleanliness

Room

Bar

Bathroom

Nightlife

Sleep

Restaurant

Couples

Beach

Parking

Safety

Transit

Business

Accessibility

Air Conditioning

Gym

TV

Kitchen

Hot Tub

Wi-Fi

Property was mentioned 1343 times

6% Negative90% Positive

Reviews based on Property

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Arsalan Zuberi6 months ago
4/5Google icon

Zabeel Saray is a good hotel. The staff are friendly and the food served is really good but there are a few things it's missing. Before that, the key thing to understand is that it's located at the end of the Palm. So getting to anywhere in dubai requires a taxi and a 30 to 40 min ride. The hotel has stopped the shuttle service to many places and also complimentary access to Wild Wadi Waterpark. This means you will need to purchase tickets to the nearby Aquaadventure, which means about 350 per family of 4, for which you will need a taxi. Food choices when we went were limited, esp for kids. Although there is a kids menu in all of the included half / full board restaurants, you have only chicken nuggets, fishfingers, burgers, and pasta to choose from. There is no lunch and dinner buffet in the summer months, which is really confusing and disappointing. Also, 1 of the restaurants was closed whilst our stay. It would have been great to have a buffet option in the hotel. But the half board does include other Jumirah hotels but again requires you to get a taxi. The door and vallet staff do try to get you to pick the hotels own "limo" service, but these work out more expensive unless you are going as a group. Rooms are nice, but look a bit dated compared to Mina Salam / Jumirah Beach Hotel. But the housekeeping , pool and restaurant staff were great. The E-Butler was great as usual. Another thing about the restaurants in the hotel was that the time it took for the food to arrive was quite long. 30 to 45 mins in some instances despite them being quite empty. Having the food was really good. Be advised that the breakfast buffet can get very busy, and you can be waiting a while to get a table at peak times. The kids' area was good, although just like the rooms it could do with a refurbishment. Overall our stay was nice, the decor in the lobby is really nice and the general upkeep of the hotel is good. It does not, however, make it the best property in the Jumirah portfolio as I think Mina Salam is the best overall hotel I have stayed in.

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Hassnaat Anwar6 months ago
1/5Google icon

Where do I begin? Jumeirah brand in my eyes was supposed to be one of the high end brands of Dubai however, having stayed there for what was supposed to be 6 days I had to cut this short due to an incident with my child at the entrance of the hotel, couple of nights ago we returned from an evening out and she sadly fell into the water feature outside the hotel, the feature is unmanned and has no barriers for safety, luckily I were next to her and managed to pull her out, this traumatised my 2 children and wife as this could have ended really badly. The response from the management team was unbelievably poor and instead of taking ownership they blamed me for not safeguarding my child and offered a room upgrade and a spa treatment, which was a kick in the teeth!! As you can see from the images there are no barriers to protect a child from potentially falling in, during my stay I seen a number of families leaving kids unattended and this could easily happen to someone else's child and end a lot worse. I would strongly recommend to anyone wanting to book this hotel to stay far away and go to somewhere where they care about customers, having cancelled my stay I have ended up at Le Royal Meridien on the marina where I have had an unbelievable experience and continue to do so. My complaint was handled really poorly and I will be taking this matter further when returning to the UK. Even before the incident when we checked into the hotel we weren't welcomed as you would expect from a 5 star hotel, there was no refreshments or check up on me or my family all they offered was the room upgrade which was part of the booking anyway! The hotel is dated and pictures make it look better than it is. Would never stay at a jumeirah brand hotel ever again and wouldn't recommend it to anyone, if I could give 0 star review I would!

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Aug, 2023Now

General Info

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Total number of rooms 405

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Number of floors 6

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Number of buildings/towers 1

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Year Built 2010

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

6

Download

131

Upload

68

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

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Location Area Map

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What's nearby

Aquaventure

4.5 km

Lost Chambers

4.5 km

The Pointe

5.5 km

Nakheel Mall

6 km

The View at The Palm

6.5 km

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Getting around

Atlantis Aquaventure Waterpark Station

4.5 km

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Airports Nearby

Dubai Intl. Airport (DXB)

16.5 km

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Restaurants

Brass Monkey Social

10 km

Zero Gravity

10 km

Ula Dubai

5.5 km

W Lounge

1 km

Bacchanal

10.5 km

Street View

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Daytime safety

91 out of 100

Very Safe

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Nighttime safety

83 out of 100

Very Safe

Dubai safety index

Safety

Crime

46

Overall Safety Index

Risky

An average rating of the six safety categories

46 out of 100

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Women safety

Unsafe

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Likelihood of inappropriate behavior against women.

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33

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

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100

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Property safety

Unsafe

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Likelihood of theft.

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37

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Political safety

Very Unsafe

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Potential for infringement of political rights or political unrest.

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20

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LGBTQ safety

Risky

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

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50

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Medical safety

Unsafe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

37

16

Overall Crime index

Minimal

An average rating of the crime categories

16 out of 100

Property crime severity

Minimal

17

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Mugging or robbery  13/100

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Car theft  11/100

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Car break-ins  16/100

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Home break-ins  14/100

Violent crime severity

Minimal

12

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Physical attacks  15/100

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Racism or religion motivated attacks  14/100

Other crime severity

Minimal

12

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Insult or harassment in public  18/100

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Corruption or bribery  24/100

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Drug problem  18/100

Prices Around Property

Average Daily Costs Per Person

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Meal, inexpensive restaurant

$10 - $30

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Taxi 1km (normal tariff)

$4 - $7

Weather In Dubai

°C
°F

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets

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