RatePunk Logo
Image of Sheraton Grand Hotel, Dubai
Image of Sheraton Grand Hotel, Dubai
Image of Sheraton Grand Hotel, Dubai
Image of Sheraton Grand Hotel, Dubai
icon

1/5

Image of Sheraton Grand Hotel, Dubai
Image of Sheraton Grand Hotel, DubaiImage of Sheraton Grand Hotel, DubaiImage of Sheraton Grand Hotel, DubaiImage of Sheraton Grand Hotel, Dubai

Safety index

64 out of 100

Show All Photos

Safe area tag

Safe area

Business

Eco-certified

Luxury

Spa

Sheraton Grand Hotel, Dubai

Rating icon

8.9

Good (14,168 ratings)

Dubai, United Arab Emirates - 

show on map
Location icon

1.26 km Dubai World Trade Centre

Location icon

1.5 km Dubai International Convention and Exhibition Centre

Location icon

2 km Dubai International Financial Centre

Hotel Overview

Sheraton Grand Hotel in Dubai has garnered a range of opinions from its guests, reflecting a blend of positive and negative experiences.

Thumbs up icon

Hotel highlights

Property

Service

Location

  1. Location: Guests rave about the hotel's location, citing its convenience to local attractions and transport options.
  2. Room Comfort: Many have found the rooms to be spacious and comfortable, enhancing the quality of their stay.
  3. Facilities: The hotel’s range of facilities, including a fitness center and pool, has been a highlight for numerous visitors.
  4. Staff Service: The service provided by the hotel staff has been frequently praised for being professional and courteous.
  5. Cleanliness: A high standard of cleanliness throughout the hotel has been noted and appreciated by many guests.
Thumbs down icon

Area for improvement

TV

  1. Price: A common critique is that the hotel can be quite pricey, affecting its value for money.
  2. Minor Maintenance Issues: Some guests have reported minor maintenance issues within their rooms, affecting their overall experience.
  3. Wifi Connectivity: There have been occasional complaints regarding the wifi connectivity, with some finding it unreliable.
  4. Food Quality: While many enjoy the food, a few guests have found the quality and variety of the dining options to be less than expected.
  5. Check-in Delay: A few guests have experienced delays during check-in, which has impacted their initial impression of the hotel.

Amenities

Kids pool

Extra beds/cribs

Soundproof rooms

Grocery/Convenience store

Breakfast available

Breakfast available

Pool

Restaurant

Bar

Youtube Icon

Related hotel videos

Score icon8.9

RateScore

Total 14,168 Reviews

Info icon

RateScore is average rating from most popular providers

Blended Web Rating

Icon

8.6

Icon

8.5

Icon

9.0

Icon

4.5/5

Icon

4.5/5

Icon

agoda

284 Reviews

8.6 / 10

Icon

booking

2,635 Reviews

8.5 / 10

Icon

expedia

1,000 Reviews

9.0 / 10

Icon

google

5,652 Reviews

4.5 / 5

Icon

tripadvisor

4,597 Reviews

4.5 / 5

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

5,652+ People Are Talking

Property

Service

Location

Breakfast

Dining

Atmosphere

Cleanliness

Fitness

Room

Bar

Pool

Business

Restaurant

Transit

Sleep

Parking

Bathroom

Nightlife

Wellness

Gym

Family

Spa

Accessibility

Kitchen

Nature

Wi-Fi

Safety

TV

Air Conditioning

Couples

Hot Tub

Property was mentioned 911 times

6% Negative89% Positive

Reviews based on Property

User image
Yusef2 months ago
1/5Google icon

STAY AWAY! I stayed at this property for two weeks with my brother and the last days of my trip incurred the worst food poisoning of my life for three days I was unable to move. Let me be very Clear. I ONLY ate At the hotel, either at the breakfast, or at the club lounge for one week. I had their omelette and milk only. The food poisoning I encountered, made me violently ill. When trying to speak with the hotel regarding this and their staff, the only thing that they could do was deny the allegations that the food poisoning came from Their hotel and asked me to provide a stool sample!? Yes, a stool sample. UNBELIEVABLE!! And trying to speak with the general manager she was too busy. She was on holiday, and I spoke with her colleagues who only made excuses throughout sending mass emails lying and trying to avoid the real issue. Dubai is a very beautiful city with many amazing hotels to stay at. Do not waste your time staying at this property. I had a function to attend with my brother, who is an ambassador member, and I was unable to attend due to this food poisoning. The hotel refused to acknowledge responsibility, and only made excuses. BUYER BEWARE!!! DO NOT STAY HERE UNLESS YOU WANT TO BE SICK!

User image
Gurneet Singh2 months ago
5/5Google icon

Thank you so much Ms. Nada for making us feel at home, my daughter liked her very much, Mr. Joshua at the top floor Pool Bar, Ms. Parneet and the whole team at Feast Restaurant, Mr. Michael the engineer who fixed our safebox, Mr. Sandesh at room service and Mr. Atif. Thank you all for making our stay at Grand Sharaton Hotel very comfortable and memorable. The service of the hotel is excellent. I had a wonderful stay with my family. My daughter enjoyed the bathtub in the room. The room was perfect. Overall the hotel has a freshness feeling and the property feels just like new. The location of the hotel is perfect. Its near to the Museum of the Future and Dubai Mall. Metro station is nearby. Taxi is easily accessible as its on the main Sheikh Zayed Road. Indian Restaurant Bikaner, Pharmacy and grocery shop is very near. The food at the Feast restaurant at Breakfast is very good with a lot of varieties in veg and non veg, Indian, Asian, English and continental dishes. Much of the staff from India and Pakistan is hindi speaking. The hotel has many clubs and a lounge to party and locals party here very much. Our daughter is small so we didn't try that. I would recommend this hotel to all couples and families. Best option in Dubai.

Hotel Quality

Info icon

The quality chart is based on how hotel ratings changed over time.

Mar, 2023Aug, 2023Now

General Info

Bullet point

Total number of rooms 654

Bullet point

Number of floors 51

WiFi Quality

icon

Download, Mbps

icon

Upload, Mbps

Ping, ms

Idle

6

Download

135

Upload

71

Wifi Speed Is Good For

icon

web browsing

icon

HD online movies

icon

group video calls

icon

online streaming

icon

4K online movies

icon

online gaming

Choose Room

Location Area Map

icon

What's nearby

Dubai World Trade Centre

1.26 km

Dubai International Convention and Exhibition Centre

1.5 km

Dubai International Financial Centre

2 km

Museum of the Future

2 km

Dubai Mall

2.5 km

icon

Getting around

World Trade Centre Station

770 m

icon

Airports Nearby

Dubai Intl. Airport (DXB)

6.5 km

icon

Restaurants

PLAY Restaurant & Lounge

350 m

Cello Restaurant

140 m

Opa Dubai

350 m

The Sum Of Us

140 m

C Restaurant

140 m

Street View

Icon

Daytime safety

91 out of 100

Very Safe

Icon

Nighttime safety

83 out of 100

Very Safe

Dubai safety index

Safety

Crime

64

Overall Safety Index

Safe

An average rating of the six safety categories

64 out of 100

Icon

Women safety

Risky

Info icon

Likelihood of inappropriate behavior against women.

lowhigh

43

Icon

Physical safety

Very Safe

Info icon

Likelihood of injury due to harmful intent.

lowhigh

98

Icon

Property safety

Risky

Info icon

Likelihood of theft.

lowhigh

43

Icon

Political safety

Risky

Info icon

Potential for infringement of political rights or political unrest.

lowhigh

43

Icon

LGBTQ safety

Safe

Info icon

Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

69

Icon

Medical safety

Very Safe

Info icon

Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

87

16

Overall Crime index

Minimal

An average rating of the crime categories

16 out of 100

Property crime severity

Minimal

17

Crime category icon

Mugging or robbery  13/100

Crime category icon

Car theft  11/100

Crime category icon

Car break-ins  16/100

Crime category icon

Home break-ins  14/100

Violent crime severity

Minimal

12

Crime category icon

Physical attacks  15/100

Crime category icon

Racism or religion motivated attacks  14/100

Other crime severity

Minimal

12

Crime category icon

Insult or harassment in public  19/100

Crime category icon

Corruption or bribery  24/100

Crime category icon

Drug problem  18/100

Prices Around Property

Average Daily Costs Per Person

icon

Bottle of water 1.5L

$0.4 - $1

icon

Coffee

$2.6 - $9

icon

Beer 0.5L

$1.3 - $6.4

icon

Meal, inexpensive restaurant

$4.6 - $20.6

icon

Public transport, one-way ticket

$1.2 - $2.6

icon

Taxi 1km (normal tariff)

$0.5 - $1.3

icon

Meal for 2 people, mid-range restaurant, three-course

$39.9 - $154.6

icon

Bottle of mid-range wine

$7.7 - $25.8

icon

McMeal at McDonalds

$7 - $10.3

icon

Coke/Pepsi 0.33L

$0.6 - $2.6

icon

Public transport, monthly pass

$51.5 - $90.2

icon

Gasoline (1 liter)

$0.7 - $0.9

icon

Mobile phone monthly plan

$30.9 - $100.5

icon

Fitness club, monthly fee

$25.8 - $128.8

Weather In Dubai

°C
°F

Precipitation In Dubai

mm
in

Traffic around property

traffic icons

Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

Clock Icon

Check in after 15:00

Clock Icon

Check out until 12:00

Children welcome

No pets or service animals

Our Recent Articles