Melia Durres Albania

Naiomi Smith-skapi5 months ago

2/5

In theory, a lovely place, but sadly it’s trying to run before it can walk. Staff need a lot more training to reach international standards. Nice, sizeable rooms when working properly. We had to change rooms three times due to a faulty door, no working tv and such heavy use of chemical cleaners that even with the door left open for 30 minutes, it was unbearable. Other problems to note: 1.Steam room not working and jacuzzi too cold to stay in. Young children freely wandering into the sauna/jacuzzi area which is dangerous. 2. No menus on restaurant tables. Only QR codes. When we asked for a menu, the waiter gave us his phone. 3. Poor quality food for starters. We couldn’t eat the calamari it was so tough and the salad was not up to standard either. When new food was brought out, existing plates hadn’t been cleared. 4. Filthy beach. The small part of the hotel beach had been cleaned, but needed further cleaning. On either side of the hotel the surrounding beach was so littered, I wanted to cry. Plastic everywhere. 5. Slow service at reception when we asked for replacement rooms/services. We had to phone multiple times to chase things up. Only the hotel manager was quick and delivered service to an international standard. 6. Relatively poor selection for breakfast compared to other international hotels. We had to send croissants back. 7. Mini bar was empty in rooms except for bottles of water, and despite a huge bath, there was no bubble bath or milk for tea/coffee. Basic rooms don’t even have coffee making facilities. Lovely hotel and great for Albania, but a long way to go before it hits international expectations.