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Image of Hilton Niagara Falls/Fallsview Hotel & Suites
Image of Hilton Niagara Falls/Fallsview Hotel & Suites
Image of Hilton Niagara Falls/Fallsview Hotel & Suites
Image of Hilton Niagara Falls/Fallsview Hotel & Suites
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Image of Hilton Niagara Falls/Fallsview Hotel & Suites
Image of Hilton Niagara Falls/Fallsview Hotel & SuitesImage of Hilton Niagara Falls/Fallsview Hotel & SuitesImage of Hilton Niagara Falls/Fallsview Hotel & SuitesImage of Hilton Niagara Falls/Fallsview Hotel & Suites

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Safe area tag

Safe area

Business

Casino

Eco-certified

Family

Hilton Niagara Falls/Fallsview Hotel & Suites

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7.4

Fair (27,798 ratings)

Niagara Falls, United States - 

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Nearby Fallsview Casino

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560 m Skylon Tower

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560 m Queen Victoria Park

Hotel Overview

Hilton Niagara Falls/Fallsview Hotel & Suites is a popular hotel choice for visitors aiming to enjoy breathtaking views and the vibrant atmosphere that Niagara Falls has to offer. Guests generally appreciate the hotel's prime location, comfortable rooms, and various amenities. Here, one can truly experience the natural beauty and excitement of Niagara Falls with convenience and style.

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Hotel highlights

Location

Nightlife

Nature

  1. Stunning Views: Guests often praise the spectacular views of the falls available from many of the rooms, describing them as a highlight of their stay.
  2. Prime Location: Its proximity to Niagara Falls and local attractions is highly valued, making exploration easy and convenient.
  3. Amenities: The hotel offers a range of amenities, including a pool and fitness center, which guests find enjoyable and well-maintained.
  4. Comfortable Rooms: Many reviewers highlight the comfort and cleanliness of the rooms, appreciating the cozy atmosphere after a day of sightseeing.
  5. Friendly Staff: The hospitality and helpfulness of the staff are often noted, contributing to a pleasant and welcoming experience.
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Area for improvement

Bathroom

Parking

Sleep

  1. Parking Issues: Several reviews mention difficulties with parking, citing high costs and limited availability as common grievances.
  2. Additional Fees: Guests are occasionally surprised by extra fees, such as for Wi-Fi and other amenities, which can add up and affect the overall value.
  3. Outdated Decor: Some guests feel that certain areas of the hotel, including the rooms, could benefit from an update to match the premium experience expected.
  4. Noise Levels: Due to its popular location, noise from nearby attractions and other guests can sometimes disrupt the peacefulness of the stay.
  5. Service Inconsistencies: Whilst many find the staff welcoming, there are reports of inconsistent service, with some guests experiencing delays or less attentive service at times.

Amenities

Kids pool

Extra beds/cribs

Breakfast available

Breakfast available

Pool

Parking available

Parking available

Air conditioning

Air conditioning

Restaurant

Bar

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Related hotel videos

Score icon7.4

RateScore

Total 27,798 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.0

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3.9/5

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booking

15,343 Reviews

7.0 / 10

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google

12,455 Reviews

3.9 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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12,455+ People Are Talking

Property

Service

Amenities

Cleanliness

Parking

Bathroom

Location

Sleep

Nightlife

Accessibility

Fitness

Breakfast

Food

Family

Nature

Atmosphere

Wi-Fi

Entertainment

Air Conditioning

Hot Tub

Kitchen

Bar

Pool

Restaurant

Safety

Couples

Business

Transit

Gym

Wellness

Spa

Pets

Property was mentioned 3613 times

33% Negative59% Positive

Reviews based on Property

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Connie Zhao2 months ago
1/5Google icon

Room: 1/10 We saw a used napkin on the floor right beside our bed when we checked in. After I reported to the housekeeper who was working on the same floor, he looked like he doesn’t understand what I was talking about even I repeated a few times. But at the end, he still didn’t take action with it. Some baseboards were demolished, so the maintenance is not well done by the hotel management. The thermostat cannot be adjusted in the room, it was so hot during late night. And the room humidity is low, we felt dry all the time when we stayed in the room. The bath tub was not clean with dust on it. Water is not free…be careful with it. Service: 1/10 One point is for the receptionist, she was nice and helpful. But the housekeepers were horrible, please refer to the room above. Also, we were asked to check-out at 10:20am even the check-out time should be 11:00am. The housekeeper kept knocking the door like an alarm even I said someone in the room. Once we opened the door, he just asked us to check-out and peaked inside, which made me feel uncomfortable because this was impolite. (What if I am changing…) Location: Not bad, we can see the view of the falls even there’s a casino building in front of us. It blocked some of the views. But the parking is sooooo bad. We were asked to do off-site parking which is $35 a day, and 600 miles away from the hotel. Even they have shuttle bus but it still takes times to wait to be transited. It didn’t worth $35 at all, the overnight parking lot right beside the hotel is $25. It’s ROBBERY.

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Daniel Gagula2 months ago
1/5Google icon

Good location. Great views. Nice renovation in the lobby area. That’s about it. Parking is a scam. You can park across the street at the casino for 50% of the cost they charge here. Front desk will scare you into believing your car won’t be protected and how they take no responsibility. It’s just a sales tactic. Don’t believe it. If you are sensitive to heat and prefer cool climate avoid getting a room in the mid or south tower. The thermostat is inoperable and is regulated by the building in general. When we got to our room the temperature was 28 degree Celsius. Unimaginable how anyone can be comfortable and relax in such a hot climate. After arguing with front desk they put us up in the north tower where it was a lot better, but the drawback is that the rooms are outdated and run down. But the views are spectacular and that’s all that you are really paying for staying here. Friendly tip beware about the scam packages Hilton sends to your email. We got a Fallsview package with “breakfast for 2” but really it was a meal voucher for continental breakfast. Still ended up paying an additional 35 dollars out of pocket after the service charges and tip. Not really complaining here but wish Hilton was more clear on what “breakfast for 2” really entails. Front desk said it was common sense but I don’t really appreciate being talked down like that. You messed up, you own it, not the other way around. Also some advice on hydration, bring your own water. The room has 2 water bottles filled with tap water that they charge 7.99 for. Everything closes after 10 and you will get stranded with no water. We had to go through 12 floors to find a working vending machine. All in all we will be looking elsewhere for our next stay in NF.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 1059

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Number of floors 50

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Year Built 2000

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

12

Download

60

Upload

65

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Fallsview Casino

Nearby

Skylon Tower

560 m

Queen Victoria Park

560 m

Niagara Falls Convention Centre

770 m

Clifton Hill

1.12 km

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Getting around

Niagara Falls, ON (XLV-Niagara Falls Train Station)

2.5 km

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Airports Nearby

Buffalo Niagara Intl. Airport (BUF)

19 km

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Restaurants

Skylon Tower

560 m

Queen Victoria Place Restaurant

560 m

Tim Hortons

210 m

Skylon Tower Revolving Dining Room

420 m

Grand Buffet

350 m

Street View

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.9 - $2.8

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Coffee

$2.7 - $7.8

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Beer 0.5L

$1.6 - $2.8

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Meal, inexpensive restaurant

$10.1 - $36.6

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Public transport, one-way ticket

$1.8 - $2.7

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Taxi 1km (normal tariff)

$2.7 - $2.8

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Meal for 2 people, mid-range restaurant, three-course

$44 - $192.3

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Bottle of mid-range wine

$9.2 - $22.9

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McMeal at McDonalds

$8.2 - $13.7

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Coke/Pepsi 0.33L

$1.6 - $3.2

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Public transport, monthly pass

$68.7 - $116.3

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Gasoline (1 liter)

$0.8 - $1.2

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Mobile phone monthly plan

$39.4 - $73.3

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Fitness club, monthly fee

$27.5

Weather In Niagara Falls

°C
°F

Precipitation In Niagara Falls

mm
in

Air Quality

Moderate

PM2.59

PM1016

28

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Poor

Water quality is very low. Consider alternative water drinking options.

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 16:00

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Check out until 11:00

Children welcome

No pets

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