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Image of Sheraton Fallsview Hotel
Image of Sheraton Fallsview Hotel
Image of Sheraton Fallsview Hotel
Image of Sheraton Fallsview Hotel
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1/5

Image of Sheraton Fallsview Hotel
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Business

Casino

Spa

Sheraton Fallsview Hotel

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8.0

Good (30,330 ratings)

Niagara Falls, United States - 

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Nearby Clifton Hill

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Nearby Queen Victoria Park

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350 m Fallsview Indoor Waterpark

Hotel Overview

Sheraton Fallsview Hotel is a renowned accommodation choice for travelers visiting Niagara Falls, distinguished by its exceptional views and prime location. Based on guest feedback, the hotel offers a blend of commendable features and areas that could see improvement.

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Hotel highlights

Property

Service

Location

  1. Stunning Views: Guests frequently praise the breathtaking views of Niagara Falls from their rooms, emphasizing the unique experience it provides.
  2. Prime Location: Its proximity to local attractions and ease of access to the Falls make it a highly desired lodging option.
  3. Spacious Rooms: Travelers appreciate the generous room sizes, offering comfort and convenience during their stay.
  4. Friendly Staff: The staff's hospitality and readiness to assist have made a positive impact on guests' experiences.
  5. Amenities: The hotel's range of amenities, including dining options and recreational facilities, has been favorably received.
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Area for improvement

Sleep

Parking

Bathroom

  1. Noise Levels: Some guests have reported disturbances from both internal hotel noises and external sounds, affecting their rest.
  2. Additional Fees: Unexpected extra charges for parking and resort fees have been a point of contention for several visitors.
  3. Room Cleanliness: There have been occasional complaints about the rooms not meeting cleanliness standards upon arrival.
  4. Aging Facilities: Comments have also been made about certain areas of the hotel showing signs of wear and needing updates.
  5. Customer Service Issues: Despite generally positive reviews about staff, there have been instances where customer service did not meet expectations.

Amenities

Kids pool

Waterslide

Game room

Grocery/Convenience store

Breakfast available

Breakfast available

Pool

Spa

Parking available

Parking available

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Related hotel videos

Score icon8.0

RateScore

Total 30,330 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.2

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7.7

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7.8

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4.1/5

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4.0/5

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agoda

476 Reviews

8.2 / 10

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booking

4,632 Reviews

7.7 / 10

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expedia

4,978 Reviews

7.8 / 10

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google

10,666 Reviews

4.1 / 5

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tripadvisor

9,578 Reviews

4.0 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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10,666+ People Are Talking

Property

Service

Amenities

Location

Cleanliness

Sleep

Parking

Bathroom

Accessibility

Food

Family

Fitness

Breakfast

Nature

Atmosphere

Nightlife

Bar

Pool

Restaurant

Business

Air Conditioning

Kitchen

Wi-Fi

Entertainment

Wellness

Couples

Transit

Safety

Spa

Hot Tub

Gym

Property was mentioned 2519 times

24% Negative68% Positive

Reviews based on Property

User image
Kyle Buller2 months ago
1/5Google icon

Horrible experience! First the parking entrance had pylons in front with an employee instructing us to park in the general public parking building. We waited 15 minutes at the elevators which are shared with the waterpark and another hotel. The elevators were very slow, old and noisy. Once inside, there are arrows pointing you to Sheraton until it leads you into the Hard Rock Cafe restaurant area...at this point you are lost. We turned around to double-check that the arrow was indeed pointing you towards the restaurant area...ridiculous. There is one check-in counter that is for a different hotel. There is no signage for Sheraton, just some dead-end arrow directions. Throughout all this frustration there are families walking past you in their swimwear which I guess you also need to take the shared elevator to? Not sure because we abandoned the stay and drove back home frustrated. Never visit this location when there are better options such as the Hilton which we loved.

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Mei Ling Chen7 months ago
4/5Google icon

The room was pretty nice and clean. The location was the main reason we stayed there again. Right next to Clifton Hill which is perfect for kids and not far from the falls either. The service was pretty good. The room had a coffee machine that had a weird smell once it was turned on but we were able to get it replaced pretty quickly. One thing that was annoying though was that it felt that there weren't enough elevators for the size of the building. It felt like the elevator stopped on every floor or you couldn't get on one. It was fine when we stayed there in November but in August, it was much busier. Overall it was still a nice stay and we'd come back.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 669

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Number of floors 22

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

6

Download

14

Upload

13

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Clifton Hill

Nearby

Queen Victoria Park

Nearby

Fallsview Indoor Waterpark

350 m

Casino Niagara

490 m

Fallsview Casino

1.19 km

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Getting around

Niagara Falls, ON (XLV-Niagara Falls Train Station)

1.5 km

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Airports Nearby

Buffalo Niagara Intl. Airport (BUF)

18 km

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Restaurants

Falls Avenue Resort

140 m

SkyWheel

560 m

Sweet Jesus

Nearby

Boston Pizza

140 m

Niagara Brewing Co

140 m

Street View

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.9 - $2.8

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Coffee

$2.7 - $7.8

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Beer 0.5L

$1.6 - $2.8

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Meal, inexpensive restaurant

$10.1 - $36.6

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Public transport, one-way ticket

$1.8 - $2.7

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Taxi 1km (normal tariff)

$2.7 - $2.8

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Meal for 2 people, mid-range restaurant, three-course

$44 - $192.3

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Bottle of mid-range wine

$9.2 - $22.9

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McMeal at McDonalds

$8.2 - $13.7

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Coke/Pepsi 0.33L

$1.6 - $3.2

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Public transport, monthly pass

$68.7 - $116.3

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Gasoline (1 liter)

$0.8 - $1.2

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Mobile phone monthly plan

$39.4 - $73.3

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Fitness club, monthly fee

$27.5

Weather In Niagara Falls

°C
°F

Precipitation In Niagara Falls

mm
in

Air Quality

Moderate

PM2.59

PM1016

28

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Poor

Water quality is very low. Consider alternative water drinking options.

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 16:00

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Check out until 11:00

Children welcome

No pets

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