InterContinental Santiago is a hotel that receives mixed feedback from guests, showcasing a diverse range of experiences. The facility provides various amenities and services, though the quality of these experiences can vary.
1/5
Safety index
80 out of 100
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Safe area
Business
Family
Luxury
Spa
City
InterContinental Santiago, an IHG Hotel
7.7
(775 ratings)
Santiago, Peru -
show on map
420 m Costanera Center
1.5 km Parque Arauco Mall
2 km Clínica Indisa
Hotel Overview
Hotel highlights
Location
Atmosphere
Business
- Location: Praised for its accessible and convenient location.
- Customer service: Friendly and accommodating staff are frequently mentioned.
- Room quality: Many appreciate the comfort and cleanliness of the rooms.
- Amenities: The hotel offers a good range of amenities that guests find satisfactory.
- Breakfast: The breakfast option is highlighted as both delicious and diverse.
Area for improvement
Wi-Fi
Accessibility
Air Conditioning
- Price: Some guests feel the cost is high compared to the value provided.
- Noise levels: Complaints about noise, either from other guests or external sources.
- Maintenance issues: Occasional reports of maintenance and upkeep problems in the rooms or facilities.
- Wi-Fi quality: Inconsistency in Wi-Fi performance, with some guests experiencing issues.
- Room services: Delays or issues with room service have been a point of dissatisfaction for some.
Amenities
Babysitting
Extra beds/cribs
Breakfast available
Spa
Pool
Air conditioning
Gym
Parking available
Related hotel videos
7.7RateScore
Total 775 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
7.9
7.4
booking
508 Reviews
7.9 / 10
expedia
267 Reviews
7.4 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Location
Business
Atmosphere
Breakfast
Food
Bathroom
Amenities
Cleanliness
Bar
Restaurant
Sleep
Fitness
Parking
Pool
Wi-Fi
Accessibility
Transit
Air Conditioning
Gym
Wellness
Entertainment
Spa
Nightlife
Couples
Location was mentioned 201 times
2% Negative95% Positive
Reviews based on Location
Paolo Beccalli6 months ago
4/5
Overall a very nice hotel. The location is great. It is in a good part of the city either a lot around the hotel. The staff were all very friendly and accommodating. They would take care of any needs. My only complaints would be that the hotel is a bit dated. Furniture and appliances seem a bit old and run down. Also, in the room I was in there were no curtains. There are only blinds making any sort of sleep during day light hours very difficult. (Picture attached)
LA Caroline5 months ago
Great location and friendly staff but not a five star like other Intercontinental properties. Bathroom should have amenity kits and bar soap at a minimum. Club floor nothing special and should have greater variety of food and drinks and kept stocked
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Dec, 2023Now
General Info
Total number of rooms 382
Number of floors 19
Number of buildings/towers 3
Year Built 1995
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
8Download
212Upload
135Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Daytime safety
57 out of 100
Risky
Nighttime safety
27 out of 100
Unsafe
Santiago safety index
80
Overall Safety Index
Safe
An average rating of the six safety categories
80 out of 100
Women safety
Safe
Likelihood of inappropriate behavior against women.
67
Physical safety
Very Safe
Likelihood of injury due to harmful intent.
83
Property safety
Safe
Likelihood of theft.
61
Political safety
Very Safe
Potential for infringement of political rights or political unrest.
87
LGBTQ safety
Safe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
79
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
100
63
Overall Crime index
High
An average rating of the crime categories
63 out of 100
Property crime severity
High
72
Mugging or robbery 69/100
Car theft 67/100
Car break-ins 71/100
Home break-ins 59/100
Violent crime severity
High
68
Physical attacks 53/100
Racism or religion motivated attacks 28/100
Other crime severity
High
72
Insult or harassment in public 42/100
Corruption or bribery 60/100
Drug problem 65/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.7 - $1.8
Coffee
$1.1 - $4.7
Beer 0.5L
$0.9 - $2.1
Meal, inexpensive restaurant
$5.7 - $14.2
Public transport, one-way ticket
$0.7 - $0.9
Taxi 1km (normal tariff)
$0.6 - $1.9
Meal for 2 people, mid-range restaurant, three-course
$28.4 - $132.5
Bottle of mid-range wine
$3.3 - $7.6
McMeal at McDonalds
$6.6 - $8.5
Coke/Pepsi 0.33L
$0.9 - $1.9
Public transport, monthly pass
$32.9 - $56.8
Gasoline (1 liter)
$1.2 - $1.3
Mobile phone monthly plan
$8.5 - $14.2
Fitness club, monthly fee
$17.3 - $56.8
Weather In Santiago
°C
°F
Air Quality
Unhealthy
PM2.531
PM1066
83
Poor air quality affects health. Recommended to limit outdoor activity.
Drinkable Water Quality
Fair
Water may have some problems, not recommended for daily consumption.
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 15:00
Check out until 12:00
Children welcome
No pets, service animals welcome