RatePunk Logo
icon
Image of The Ritz-Carlton, Guangzhou
Image of The Ritz-Carlton, Guangzhou
Image of The Ritz-Carlton, Guangzhou
Image of The Ritz-Carlton, Guangzhou
icon

1/5

Image of The Ritz-Carlton, Guangzhou
Image of The Ritz-Carlton, GuangzhouImage of The Ritz-Carlton, GuangzhouImage of The Ritz-Carlton, GuangzhouImage of The Ritz-Carlton, Guangzhou

Show All Photos

Safe area tag

Safe area

Business

Luxury

Spa

The Ritz-Carlton, Guangzhou

Rating icon

9.0

Excellent (432 ratings)

Tianhe District, China - 

show on map
Location icon

Nearby Guangzhou Library

Location icon

1.19 km Guangzhou Opera House

Location icon

1.5 km Taikoo Hui

Hotel Overview

The Ritz-Carlton, Guangzhou, is a luxury hotel that evokes mixed feelings among its visitors. While many appreciate the opulent experiences it offers, others have encountered various setbacks during their stay. Below are the distilled pros and cons according to guest reviews.

Thumbs up icon

Hotel highlights

Food

Location

Atmosphere

  1. Exceptional Service: Staff are known for their attentive and personalized service, making guests feel valued and well-cared for.
  2. Stunning Views: The hotel offers breathtaking views of the city skyline, enhancing the overall experience of the stay.
  3. Luxurious Rooms: Rooms are praised for their comfort, cleanliness, and luxury amenities, providing a sumptuous living experience.
  4. Exquisite Dining: The hotel boasts multiple dining options that serve a range of high-quality cuisines, satisfying diverse palates.
  5. Prime Location: Its central location is convenient for guests looking to explore local attractions and conduct business.
Thumbs down icon

Area for improvement

  1. High Price Point: Many guests find the hotel's pricing to be on the higher side, affecting its value for money.
  2. Busy Atmosphere: At times, the hotel can feel overcrowded, leading to a less peaceful experience for some guests.
  3. Booking Issues: There have been reports of reservation miscommunications, causing inconvenience upon arrival.
  4. Facility Maintenance: Some guests note that certain areas of the hotel require better maintenance or updating.
  5. Limited Pool Access: The swimming pool area is sometimes reported to be too crowded or restricted, diminishing its enjoyment.

Amenities

Kids pool

Extra beds/cribs

Breakfast available

Breakfast available

Pool

Spa

Hot Tub

Free WiFi

Laundry

Laundry

Youtube Icon

Related hotel videos

Score icon9.0

RateScore

Total 432 Reviews

Info icon

RateScore is average rating from most popular providers

Blended Web Rating

Icon

9.0

Icon

9.0

Icon

booking

208 Reviews

9.0 / 10

Icon

expedia

224 Reviews

9.0 / 10

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

200+ People Are Talking

Food

Location

Atmosphere

Breakfast

Amenities

Bar

Food was mentioned 16 times

6% Negative94% Positive

Reviews based on Food

User image
Vijay Karthik8 months ago
1/5Google icon

Good location and great view from the room. That is pretty much it for the positive feedback. Room was not clean especially the toilet. Toilet smells bad and this is because of not wiping the floors with soap. Smells like dried urine and it is so strong that i had to close the toilet door and bathroom door to sleep at nights. Food at the restaurant for breakfast was just ok.

User image
GaryYCK2 years ago

Planned a short break and decided to come back to Ritz-Carlton Guangzhou for a 3 day 2 night staycation for some really lazy R&R. In short, another excellent stay as always. All level of staffs were pleasant and friendly plus always doing their best to please and make guests feel at home. Those whom I have met before could even recognise me and remember my name (and my bad for forgetting some of their names). Special mention for the Club Lounge team who were splendid and superb, always going the extra mile to ensure guests are comfortable and well taken care of. A big shout out to the team, Juno (team leader), Noah, Judy, Jason, Claudia, Ella, Lydia, Susie, Lisa and Jessica for doing a great job in making us feel so ever welcome and at home while we were there. Kudos to Lili (whom I always enjoy chatting with), the ever hardworking hotel manager for ensuring all staffs are doing a great job and a hotel well managed. For everything else, food all-round in the hotel were maintained at high quality, rooms were clean and well maintained, beds were super comfortable, amenities well stocked and the nice touch of a note from the new Hotel GM - Mr. Dale Parkington in welcoming us back again. Thank you very much Mr. Parkington and congratulations to you for having a great team! Honestly, there really isn't much negatives to pick on. Bonvoy Titanium Elite membership was also well recognised, I booked two rooms for this stay and as a suite was available, we were duly provided with the complimentary upgrade and Juno was even able to organise inter-connecting rooms for this stay. As of now, I am just looking forward to our next stay in December which I have already planned as a surprise anniversary celebration with my wife stay. I just can't wait and I am sure both my wife and daughter will be too!

Hotel Quality

Info icon

The quality chart is based on how hotel ratings changed over time.

Oct, 2023Now

General Info

Bullet point

Total number of rooms 350

Bullet point

Number of floors 38

Bullet point

Year Built 2008

WiFi Quality

icon

Download, Mbps

icon

Upload, Mbps

Ping, ms

Idle

15

Download

157

Upload

42

Wifi Speed Is Good For

icon

web browsing

icon

HD online movies

icon

group video calls

icon

online streaming

icon

4K online movies

icon

online gaming

Choose Room

Location Area Map

icon

What's nearby

Guangzhou Library

Nearby

Guangzhou Opera House

1.19 km

Taikoo Hui

1.5 km

Canton Tower

1.5 km

Canton Fair Complex

3.5 km

icon

Getting around

Liede Station

700 m

Guangzhou East Railway Station

8 km

icon

Airports Nearby

Baiyun International Airport (CAN)

15 km

icon

Restaurants

炳胜品味

1.12 km

星巴克

350 m

广州酒家

1.05 km

尚莲.越泰LIAN Viet& Thai Cuisine

420 m

汉口人家

490 m

Street View

Prices Around Property

Average Daily Costs Per Person

icon

Bottle of water 1.5L

$0.4 - $0.8

icon

Coffee

$1.5 - $4.5

icon

Beer 0.5L

$0.6 - $1

icon

Meal, inexpensive restaurant

$1.9 - $6.4

icon

Public transport, one-way ticket

$0.3 - $0.6

icon

Taxi 1km (normal tariff)

$0.3 - $0.4

icon

Meal for 2 people, mid-range restaurant, three-course

$15.4 - $44.8

icon

Bottle of mid-range wine

$6.4 - $25.6

icon

McMeal at McDonalds

$3.8 - $5.1

icon

Coke/Pepsi 0.33L

$0.3 - $0.6

icon

Public transport, monthly pass

$7.7 - $25.6

icon

Gasoline (1 liter)

$1 - $1.2

icon

Mobile phone monthly plan

$6.4 - $16.4

icon

Fitness club, monthly fee

$12.8 - $44.8

Weather In Tianhe District

°C
°F

Precipitation In Tianhe District

mm
in

Air Quality

Unhealthy

PM2.536

PM1056

66

Slider marker

Poor air quality affects health. Recommended to limit outdoor activity.

Drinkable Water Quality

water icons

Good

Water quality is satisfactory. Slight deviations may be noticed.

Traffic around property

traffic icons

Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

Clock Icon

Check in after 15:00

Clock Icon

Check out until 12:00

Children welcome

No pets or service animals

Our Recent Articles