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Image of JW Marriott Hotel Frankfurt
Image of JW Marriott Hotel Frankfurt
Image of JW Marriott Hotel Frankfurt
Image of JW Marriott Hotel Frankfurt
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1/5

Image of JW Marriott Hotel Frankfurt
Image of JW Marriott Hotel FrankfurtImage of JW Marriott Hotel FrankfurtImage of JW Marriott Hotel FrankfurtImage of JW Marriott Hotel Frankfurt

Safety index

83 out of 100

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Safe area tag

Safe area

Business

Family

Pet-friendly

Spa

Romantic

City

Shopping

JW Marriott Hotel Frankfurt

Rating icon

8.8

Good (4,069 ratings)

Frankfurt, Germany - 

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280 m Hauptwache

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350 m MyZeil

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630 m Römerberg

Hotel Overview

JW Marriott Hotel Frankfurt is a popular choice among travelers, recognized for its quality service and accommodation. Based on user reviews, this hotel has a mix of positive and negative aspects that affect guest experiences.

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Hotel highlights

Property

Service

Location

  1. Central Location: Perfect for exploring the city, with easy access to public transport and major attractions.
  2. Exceptional Staff: Professional and attentive staff consistently praised for their service.
  3. Luxurious Rooms: Comfortably furnished and well-equipped rooms providing a pleasant stay.
  4. Excellent Culinary Experience: The hotel is known for its diverse and delicious food offerings.
  5. Spectacular Views: Guests can enjoy stunning city or scenic views from their rooms.
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Area for improvement

  1. High Costs: Many guests find the hotel's prices to be on the higher side.
  2. Noisy Environments: Some rooms face issues with noise, affecting the comfort of the stay.
  3. Limited Parking: Available parking space can be restrictive and inconvenient for guests with vehicles.
  4. Busy Common Areas: Facilities such as the pool and gym often reported to be overly crowded.
  5. Slow Wi-Fi: Complaints about the internet speed being inconsistent and sometimes slow.

Amenities

Babysitting

Babysitting

Breakfast available

Breakfast available

Pool

Spa

Pet friendly

Pet friendly

Parking available

Parking available

Air conditioning

Air conditioning

Free WiFi

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Related hotel videos

Score icon8.8

RateScore

Total 4,069 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.1

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8.4

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9.0

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4.5/5

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4.5/5

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agoda

12 Reviews

8.1 / 10

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booking

1,184 Reviews

8.4 / 10

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expedia

1,452 Reviews

9.0 / 10

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google

1,370 Reviews

4.5 / 5

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tripadvisor

51 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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1,370+ People Are Talking

Property

Service

Location

Breakfast

Amenities

Atmosphere

Food

Cleanliness

Bar

Restaurant

Sleep

Bathroom

Fitness

Business

Parking

Gym

Wellness

Spa

Kitchen

Family

Pool

Accessibility

Transit

Entertainment

Air Conditioning

Nature

Nightlife

Safety

Wi-Fi

Property was mentioned 329 times

9% Negative87% Positive

Reviews based on Property

User image
Taniel Varoujean2 months ago
5/5Google icon

An excellent, excellent hotel. . Its location is - literally - the best. At walking distance from every place where a visitor would like to go, in Frankfurt. . Immediately next to the hotel, in the adjacent building, there is a 3-level indoor shopping mall, with numerous and various stores, restaurants, eateries… From there, you exit into a vast shopping and leisure area. You walk a little bit more, and you are already in that beautiful Square of the city, or the historic Opera area. . The rooms are spacious, clean, comfortable, quiet, well lighted. An entire wall is fully covered with big windows. The thermostat is in the room. It is not “central”. So, you control your own ambient temperature (no, alas, it is not this way in all the hotels…). . We were greeted in the nicest, warmest, most hospitable – and also, most useful – way possible. Even after we got into our room, a nice lady brought us a delicious piece of sweet pastry… . Every member of the staff, in any department, was kind, amicable, helpful, sincerely eager to make your stay as satisfactory as humanly possible. And as far as we are concerned, they certainly succeeded in that purpose. . We were provided with bottled water, every day, for free. Delivered in our room, without having to ask for it. The maintenance people would just replace any empty bottle. The initial contents of the mini-bar, integrated to the mini-fridge, was… free !! It is only the second content that would become payable (perhaps this generous gift was limited to the Christmas period, but even in that case, it was an unusual gesture, which we appreciated very much) . A nice coffee machine was also in the room, free of charge for as much as you want to use it. . The breakfast was excellent. In addition to the vast, clean and delicious buffet, it included also personalized, à-la-carte choices, without any extra charge. . The restaurant is also high-quality. . And all this, for a very reasonable price.

User image
Whatever Reason1 month ago
2/5Google icon

No idea how this can still have a 4.5 rating, probably because of the time when it was a Jumeirah. Right now, it's an embarrassment for Marriott since this is their flagship brand. I'm a Marriott Ambassador, so I can definitely compare. The hotel itself, inheriting its awesome design and luxurious ambiance, continues to impress with its stylish rooms and overall aesthetic, the location is perfect – but that's from its previous incarnation as the Jumeirah. This, however, is where the positives end. There are details like – I hate this so much in many hotels – they have black out curtains but they have a huge gap at the ceiling – so the "black out" is completely useless. WHY is that still such an issue for a "luxury hotel"? I you want to have a dark room for sleep, forget about it. The bathrooms don't have a separate heating. Things like that. But my main grievance lies with the hotel's service and management. There was a noticeable lack of understanding and professionalism among the staff, esp. front desk, which was startlingly evident from the moment of check-in. As a guest with Marriott Ambassador Status, I was surprised to find that the staff was not only unfamiliar with the privileges associated with this status but also had to refer to their system for information. I'm very humble and easygoing, so I wasn't even disappointed with how I personally was treated. It's more about that they don't even KNOW what their highest status is; that tells a lot. The vibe of "we're just here because it's our job" was omnipresent. Another example, the valet parking turned into a lengthy 45-minute wait to retrieve our vehicle, reflecting a lack of coordination and expertise in handling such basic hospitality services. We were also not allowed to get the car ourselves, even though we urgently had to leave. Further, the response to our complaints was underwhelming, to say the least. It was both embarrassing and frustrating to witness the inadequate handling of feedback, which speaks volumes about the current state of management at this establishment. It's particularly disheartening to see such a decline in service standards, especially when compared to the neighboring Residence Inn, which, despite being a much lower-tier Marriott brand, exhibited exceptional service and efficient management. The stark contrast in guest experience between these two Marriott properties is quite telling. In conclusion, while the JW Marriott Frankfurt may still dazzle with its Jumeirah-era aesthetics, the current service and management are incapable. This hotel, once a beacon of luxury and impeccable service, now stands as a mere shadow of its former self, desperately in need of a revival in its approach to hospitality and guest relations.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 218

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Number of floors 25

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Number of buildings/towers 1

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Year Built 2011

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

21

Download

105

Upload

45

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Hauptwache

280 m

MyZeil

350 m

Römerberg

630 m

Frankfurt Christmas Market

630 m

Main Tower

840 m

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Getting around

Frankfurt (M) Hauptwache Station

140 m

Konstablerwache Station

630 m

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Airports Nearby

Frankfurt Airport (FRA)

11.5 km

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Restaurants

ALEX Frankfurt MyZeil

420 m

Buena Vista

140 m

Weidenhof

420 m

Pommes Freunde Frankfurt

420 m

Gugelhupf & Du

140 m

Street View

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Daytime safety

69 out of 100

Safe

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Nighttime safety

45 out of 100

Risky

Frankfurt safety index

Safety

Crime

83

Overall Safety Index

Very Safe

An average rating of the six safety categories

83 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

73

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

78

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Property safety

Risky

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Likelihood of theft.

lowhigh

51

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

94

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

100

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

46

Overall Crime index

Moderate

An average rating of the crime categories

46 out of 100

Property crime severity

Moderate

51

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Mugging or robbery  43/100

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Car theft  30/100

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Car break-ins  40/100

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Home break-ins  36/100

Violent crime severity

Moderate

43

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Physical attacks  45/100

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Racism or religion motivated attacks  30/100

Other crime severity

Moderate

51

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Insult or harassment in public  52/100

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Corruption or bribery  34/100

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Drug problem  68/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.3 - $1.1

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Coffee

$2 - $4.5

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Beer 0.5L

$0.8 - $1.5

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Meal, inexpensive restaurant

$7.5 - $25

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Public transport, one-way ticket

$3 - $3.8

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Taxi 1km (normal tariff)

$2 - $3

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Meal for 2 people, mid-range restaurant, three-course

$50 - $100

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Bottle of mid-range wine

$3.5 - $8

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McMeal at McDonalds

$8.7 - $11.5

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Coke/Pepsi 0.33L

$2 - $3.8

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Public transport, monthly pass

$49 - $97

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Gasoline (1 liter)

$1.7 - $1.9

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Mobile phone monthly plan

$10 - $40

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Fitness club, monthly fee

$20 - $75

Weather In Frankfurt

°C
°F

Precipitation In Frankfurt

mm
in

Air Quality

Moderate

PM2.518

PM1027

35

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Poor

Water quality is very low. Consider alternative water drinking options.

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome

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