Meresuu SPA & Hotel

Margus Rebane1 year ago

3/5

Overall nothing which could not be fixed with better training for personnel and small fixes in the room. Pros - the spa center is really cool and there are a lot of pools and saunas! - The buffet table has a really nice variety for breakfast, lunch or dinner except for dessert. At least there was fresh fruit to choose from. Coffee was too light for my taste, but nothing that double espresso with a touch of milk does not fix ;) - Rooms are nice and surprisingly quiet instant with hot water. I did not fancy the British style of faucets. - procedures are great! We had sun room, massage, the capsule sauna, hand care (perhaps the most boring one) and refreshing body care with grapefruit body scrub. Cons - The gym is crammed with nicely various, but outdated machines which from most electronical were out of order. - late check in. We arrived on time but had to wait a long time for the room to be ready (it would be nice of them to offer a late check out at least.) - the room key stopped working at second day - I would not say rude, but unprofessional staff. When we were faced with the problem of rooms not being ready or keys stopping working, they did not offer even simple apologies. It looks like they are forced to be part of the machine here and they are here just for their salary. - Rooms are nice. We had a junior suite with two rooms. In the living room the tv was not working, in the bedroom it was. But the tv picture quality is something from the last century and channels are meant for the Russian speaking population. No wonder the TV was out of order. The TVs themselves were from last decade. No smart tv to stream from your phone or tablet, not even USB input for the hard drive. And really, I do not have a habit of carrying a laptop with HDMI cable with me on spa weekends. - Rooms were quite noisy. Not sure if it was the heater or our room was close to some kind of generator. But it really started to annoy me on the second day. - to get something organized you have to speak russian. I personally do. Staff does not speak about anything else. Except simple "tere", "aitäh", "head aega". - as for buffet tables: meat was cooked dry, eggs, even 4 minutes resulted as hard boiled (which would be expected if kept warm)