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Image of Apartamentos Huertas
Image of Apartamentos Huertas
Image of Apartamentos Huertas
Image of Apartamentos Huertas
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1/5

Image of Apartamentos Huertas
Image of Apartamentos HuertasImage of Apartamentos HuertasImage of Apartamentos HuertasImage of Apartamentos Huertas

Safety index

88 out of 100

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Safe area tag

Safe area

Business

Family

City

Apartamentos Huertas

Rating icon

8.8

Good (857 ratings)

Madrid, Spain - 

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Location icon

280 m Puerta del Sol

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560 m Plaza Mayor

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630 m Prado Museum

Hotel Overview

Apartamentos Huertas, based on user reviews, generally offers a comfortable and convenient stay in Madrid. It is praised for several positive aspects and has a few areas where improvements are suggested. Below are the key highlights and drawbacks noted by guests.

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Hotel highlights

Location

Cleanliness

  1. Location: Situated in a vibrant area, guests appreciate the central location that offers easy access to local attractions, dining, and shopping.
  2. Spaciousness: The apartments are noted for being spacious and comfortable, allowing guests to relax and feel at home during their stay.
  3. Cleanliness: Maintaining high standards of cleanliness, many reviewers found the apartments to be exceptionally clean and well-maintained.
  4. Well-equipped: The apartments come well-equipped with kitchen facilities and other amenities, enabling guests to have a convenient and autonomous stay.
  5. Staff: The friendly and helpful staff are frequently mentioned, with many guests appreciating their efforts to ensure a welcoming and supportive environment.
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Area for improvement

  1. Noise: Due to its central location, some guests have reported issues with noise from the streets, particularly at night.
  2. Wi-Fi Connectivity: Several reviewers have expressed dissatisfaction with the Wi-Fi service, mentioning poor connectivity and speed issues.
  3. Check-in Process: A few guests have pointed out difficulties with the check-in process, describing it as inefficient or confusing.
  4. Air Conditioning: Complaints have been made about the air conditioning system, with some guests finding it inadequate during the hotter months.
  5. Maintenance Issues: While generally clean, some guests have noted minor maintenance issues within the apartments that could be improved.

Amenities

Kitchen

Microwave

Extra beds/cribs

Free WiFi

Air conditioning

Air conditioning

Washer

Washer

Dryer

Available in the apartment: Free WiFi

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Related hotel videos

Score icon8.8

RateScore

Total 857 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.8

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9.4

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booking

816 Reviews

8.8 / 10

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expedia

41 Reviews

9.4 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Location

Cleanliness

Sleep

Family

Amenities

Bathroom

Location was mentioned 41 times

5% Negative95% Positive

Reviews based on Location

User image
MH CH9 months ago
2/5Google icon

Unfortunately we have a very different opinion from others that have shared their reviews: Upon arrival at the designated check-in time of 3pm, we were met with an unpleasant surprise: our room was not ready. The staff informed us that they needed an additional hour to clean and prepare our room and requested us to wait outside during this time which was not convenient, specially considering we were tired and eager to settle in. Nothing was offered as courtesy to us for this inconvenience to not tarnish the customer experience. The same day, hours later, I was checking the hotel amenities, and the same lady that checked the room with us asked me if I was staying there and in what room.. the place is NOT big at all, and her attitude made me feel as if i was trespassing the property.. not as a client. One of the biggest issues we encountered was with the room's air conditioner: it was not working,, wirh temperatures soaring at 39-40 degrees in Europe during summer, a working air conditioner is not a luxury but an absolute necessity.. we asked the staff to look at this, but felt insulted as their answer was that air conditioners in Europe worked like that. Please know this is not a true statement.. unsure why they did not even bother in trying to fix the problem or be honest about why it was not cooling the room. The quality of the mattress was a letdown too.. they felt worn and offered minimal support. No bed sheets were available, just duvets.. so having a warm room, not the greatest customer service, and uncomfortable bedding made our stay regrettable.. Despite some potential, the issues and treatment seriously impacted our overall experience, and we cannot recommend this place to fellow traveller's looking for a comfortable and hassle-free stay. The lack of preparedness, poor customer service, good bedding and a working air conditioner makes it difficult for us to overlook these major flaws. We genuinely hope the management addresses these concerns to improve quality of their services and accommodations.

User image
Pepi Matheu10 months ago
3/5Google icon

Great location, very nice staff, small attic for a family. We stayed at the attic. I believe it would be a very different experience if you stay in another type of apartment in the same building. We are a family of 5. I think the space is too tight for 5 people. Although six people are able to sleep there because there are enough beds, I believe it would work for 4 people max. The space is too tight, the bathroom is extremely small, you can bump your head a lot with the roof. There were 2 lamps without any plugs nearby. I had no plug near the bed to charge the phone and the internet kept disconnecting constantly. Too much furniture for the space. The location is great. Full of nice places around to dine, have lunch or breakfast. The staff working at the building is super friendly and helpful.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Oct, 2023Now

General Info

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Total number of rooms 13

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Year Built 1700

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

6

Download

127

Upload

126

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Puerta del Sol

280 m

Plaza Mayor

560 m

Prado Museum

630 m

Gran Via Street

770 m

Royal Palace of Madrid

1.05 km

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Getting around

Anton Martin Station

280 m

Madrid (XOC-Atocha Train Station)

1.12 km

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Airports Nearby

Adolfo Suarez Madrid-Barajas Airport (MAD)

11 km

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Restaurants

Café Central

Nearby

Cervecería Santa Ana

Nearby

Lateral

Nearby

Cervecería Alemana

140 m

Zuppa

210 m

Street View

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Daytime safety

87 out of 100

Very Safe

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Nighttime safety

71 out of 100

Safe

Madrid safety index

Safety

Crime

88

Overall Safety Index

Very Safe

An average rating of the six safety categories

88 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

74

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

90

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Property safety

Safe

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Likelihood of theft.

lowhigh

74

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

89

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

100

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

27

Overall Crime index

Low

An average rating of the crime categories

27 out of 100

Property crime severity

Low

34

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Mugging or robbery  26/100

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Car theft  21/100

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Car break-ins  31/100

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Home break-ins  25/100

Violent crime severity

Low

21

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Physical attacks  21/100

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Racism or religion motivated attacks  16/100

Other crime severity

Low

23

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Insult or harassment in public  23/100

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Corruption or bribery  48/100

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Drug problem  35/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.3 - $2

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Coffee

$1.3 - $4

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Beer 0.5L

$0.6 - $1.5

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Meal, inexpensive restaurant

$7.5 - $18

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Public transport, one-way ticket

$1.4 - $2

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Taxi 1km (normal tariff)

$1 - $2

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Meal for 2 people, mid-range restaurant, three-course

$32.5 - $80

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Bottle of mid-range wine

$3.3 - $9

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McMeal at McDonalds

$8 - $9

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Coke/Pepsi 0.33L

$1.9 - $3

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Public transport, monthly pass

$30 - $60

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Gasoline (1 liter)

$1.6 - $1.8

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Mobile phone monthly plan

$9 - $30

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Fitness club, monthly fee

$15 - $80

Weather In Madrid

°C
°F

Precipitation In Madrid

mm
in

Air Quality

Moderate

PM2.510

PM1019

43

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Poor

Water quality is very low. Consider alternative water drinking options.

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 11:00

Children welcome

No pets

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