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Image of Hyatt Centric Gran Via Madrid
Image of Hyatt Centric Gran Via Madrid
Image of Hyatt Centric Gran Via Madrid
Image of Hyatt Centric Gran Via Madrid
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1/5

Image of Hyatt Centric Gran Via Madrid
Image of Hyatt Centric Gran Via MadridImage of Hyatt Centric Gran Via MadridImage of Hyatt Centric Gran Via MadridImage of Hyatt Centric Gran Via Madrid

Safety index

89 out of 100

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Safe area tag

Safe area

Business

Luxury

Pet-friendly

Hyatt Centric Gran Via Madrid

Rating icon

9.0

Excellent (5,301 ratings)

Madrid, Spain - 

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Nearby Gran Via Street

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420 m Puerta del Sol

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420 m Calle de Alcalá

Hotel Overview

Hyatt Centric Gran Via Madrid is appreciated for its prime location, stylish design, and attentive service according to user reviews. Guests often praise the hotel's ability to offer a comfortable and enjoyable stay.

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Hotel highlights

Property

Service

Location

  1. Prime Location: Guests love the central location, making it easy to explore the city's attractions.
  2. Stylish Design: The hotel's modern and sophisticated décor receives high marks from visitors.
  3. Attentive Service: Staff members are praised for their friendly and accommodating service.
  4. Comfortable Rooms: The rooms are frequently described as comfortable, well-equipped, and clean.
  5. Amenities: Guests appreciate the range of amenities offered, including dining options and fitness facilities.
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Area for improvement

Accessibility

  1. Pricey: Some guests feel the hotel is on the expensive side.
  2. Noise Issues: Noise from the street or neighboring rooms can sometimes be a problem.
  3. Wi-Fi Connectivity: There are occasional complaints about the reliability of the Wi-Fi service.
  4. Room Size: A few visitors mention that some rooms feel a bit small.
  5. Breakfast Option: The quality and variety of the breakfast offering can disappoint some guests.

Amenities

Breakfast available

Breakfast available

Free WiFi

Pet friendly

Pet friendly

Air conditioning

Air conditioning

Laundry

Laundry

Restaurant

Bar

Room service

Room service

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Related hotel videos

Score icon9.0

RateScore

Total 5,301 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.6

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8.9

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9.2

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4.5/5

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4.5/5

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agoda

49 Reviews

8.6 / 10

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booking

2,126 Reviews

8.9 / 10

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expedia

679 Reviews

9.2 / 10

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google

1,518 Reviews

4.5 / 5

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tripadvisor

929 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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1,518+ People Are Talking

Property

Service

Location

Bar

Food

Amenities

Atmosphere

Breakfast

Cleanliness

Sleep

Restaurant

Nature

Accessibility

Bathroom

Business

Transit

Safety

Family

Fitness

Nightlife

Couples

Parking

Gym

Wi-Fi

Property was mentioned 284 times

6% Negative90% Positive

Reviews based on Property

User image
Erick Gonzalez1 month ago
4/5Google icon

I stayed at the Hyatt Centric Madrid Gran Via for 4 nights during the NYE/NYD week with my family. Overall, the hotel is a great option for those wishing something located in the heart of Madrid and great service and atmosphere. Beginning with the pros: all the staff were wonderful. Everyone greeted us warmly and helped us out whenever they could with whatever we needed. We needed a taxi to get to a restaurant for New Year’s Eve and we reserved one in advance but unfortunately the taxi services were overloaded or something. The staff went out of their way to order us taxis through their own personal ride sharing app so that we could get their on time. The breakfast is also wonderful with lots of variety and options for everyone. Everything is very fresh and the staff at the restaurant were wonderful as well accommodating to our requests. A member of group is a wheelchair user and they accommodated the tables so that she could sit at the table with us. The rooms were also spacious and were nicely decorated. We liked the nespresso pods for some espresso in the morning. The rooftop bar is also nice. The GM of the hotel also personally introduced himself during NYE and said if we needed anything to not hesitate to ask. That was a nice touch. Cons: the main entrance into the building is not accessible for wheelchair or those with reduced mobility. We understand the building is historic but it would’ve been nice to share the same entrance as everyone else. They do have a separate entrance that is accessible so not that big of a con. The other major con we had with the hotel was bathroom accessibility. The shower in particular had no bench for those with reduced mobility. We had requested a bench and they gave us a beach chair looking thing that hooked onto one of the grab bars in the shower. From the beginning, we noticed the chair did not feel stable and felt very flimsy to which we alerted the staff to. Instead of switching out the chair or replacing it with a bench, they just attempted to fix it with a piece of wood so that it wouldn’t “shake”. The chair still felt flimsy and a couple of days later, the chair actually broke in half and split. This caused the wheelchair user in our party to fall to the ground. Thankfully she was ok, but that was a serious issue. It’s disappointing that our concerns were not taken seriously when we made the staff aware. We understand European regulations for accessibility are possibly different, but the hotel should really take a look at ADA rules and regulations for hotels so that something like this does not happen again. I know this probably does not affect most people, but I think it’s important for others to know if you’re traveling with someone with reduced mobility that your concerns may not be taken so seriously here when it comes to things like that. Other than that, the hotel really is a wonderful option and we would still recommend despite our issues. Hopefully, changes will be made in the future so that all may enjoy a stay here.

User image
Ranjana Rajendran8 months ago
3/5Google icon

The hotel was beautiful and very centrally located. The bar staff in the downstairs bar was so sweet and helpful. The front desk staff were far less friendly/helpful. We usually use Bonvoy properties when we travel and this was a disappointment by comparison. The housekeeping staff was very nice though and did a great job. The rooftop bar was also closed by midnight!

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 159

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Number of floors 10

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

8

Download

102

Upload

91

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Gran Via Street

Nearby

Puerta del Sol

420 m

Calle de Alcalá

420 m

Plaza Mayor

700 m

Plaza de Santa Ana

700 m

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Getting around

Callao Station

140 m

Madrid Recoletos Station

1.19 km

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Airports Nearby

Adolfo Suarez Madrid-Barajas Airport (MAD)

10 km

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Restaurants

Starbucks

Nearby

Le Tavernier Gran Vía

Nearby

La Quintina

Nearby

Pans & Company

Nearby

Boyberry Madrid

140 m

Street View

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Daytime safety

87 out of 100

Very Safe

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Nighttime safety

71 out of 100

Safe

Madrid safety index

Safety

Crime

89

Overall Safety Index

Very Safe

An average rating of the six safety categories

89 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

76

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

93

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Property safety

Safe

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Likelihood of theft.

lowhigh

76

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

89

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

100

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

27

Overall Crime index

Low

An average rating of the crime categories

27 out of 100

Property crime severity

Low

34

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Mugging or robbery  26/100

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Car theft  21/100

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Car break-ins  31/100

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Home break-ins  25/100

Violent crime severity

Low

21

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Physical attacks  21/100

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Racism or religion motivated attacks  16/100

Other crime severity

Low

23

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Insult or harassment in public  23/100

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Corruption or bribery  48/100

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Drug problem  35/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.3 - $2

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Coffee

$1.3 - $4

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Beer 0.5L

$0.6 - $1.5

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Meal, inexpensive restaurant

$7.5 - $18

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Public transport, one-way ticket

$1.4 - $2

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Taxi 1km (normal tariff)

$1 - $2

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Meal for 2 people, mid-range restaurant, three-course

$32.5 - $80

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Bottle of mid-range wine

$3.3 - $9

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McMeal at McDonalds

$8 - $9

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Coke/Pepsi 0.33L

$1.9 - $3

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Public transport, monthly pass

$30 - $60

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Gasoline (1 liter)

$1.6 - $1.8

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Mobile phone monthly plan

$9 - $30

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Fitness club, monthly fee

$15 - $80

Weather In Madrid

°C
°F

Precipitation In Madrid

mm
in

Air Quality

Moderate

PM2.510

PM1019

43

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Poor

Water quality is very low. Consider alternative water drinking options.

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome

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