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Image of Novotel Cardiff Centre
Image of Novotel Cardiff Centre
Image of Novotel Cardiff Centre
Image of Novotel Cardiff Centre
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1/5

Image of Novotel Cardiff Centre
Image of Novotel Cardiff CentreImage of Novotel Cardiff CentreImage of Novotel Cardiff CentreImage of Novotel Cardiff Centre

Safety index

93 out of 100

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Safe area tag

Safe area

Business

Pet-friendly

Spa

Novotel Cardiff Centre

Rating icon

7.7

Fair (4,827 ratings)

Cardiff, United Kingdom - 

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490 m Cardiff International Arena

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1.19 km Principality Stadium

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1.26 km Cardiff Castle

Hotel Overview

Novotel Cardiff Centre is a well-reviewed hotel that generally receives positive feedback from visitors. The overall sentiment from user reviews suggests that it offers a comfortable and enjoyable stay, with several notable strengths that contribute to its appeal.

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Hotel highlights

Location

Breakfast

Fitness

  1. Location: Situated in a convenient spot, the hotel provides easy access to local attractions and transport links.
  2. Facilities: Guests appreciate the quality and variety of facilities, including a pool, fitness center, and dining options.
  3. Comfortable Rooms: Many reviewers highlight the comfort and cleanliness of the accommodations.
  4. Friendly Staff: The hotel's personnel are often mentioned positively for their helpful and friendly service.
  5. Breakfast Options: The breakfast buffet receives praise for its variety and quality.
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Area for improvement

Bathroom

Air Conditioning

Accessibility

  1. Parking: Some guests note challenges with parking availability and convenience.
  2. Price: There are mentions of the hotel being somewhat pricey, especially concerning additional services.
  3. Noise Levels: A few reviews comment on noise disturbances, either from other guests or external sources.
  4. Room Service: Room service has been criticized for delays or limited options at times.
  5. Wear and Tear: Some guests have observed signs of wear and tear in certain areas, suggesting a need for updates or maintenance.

Amenities

Breakfast available

Breakfast available

Pool

Pet friendly

Spa

Parking available

Parking available

Free WiFi

Restaurant

Bar

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Related hotel videos

Score icon7.7

RateScore

Total 4,827 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.6

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8.2

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booking

3,867 Reviews

7.6 / 10

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expedia

960 Reviews

8.2 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Fitness

Breakfast

Location

Cleanliness

Food

Bar

Sleep

Pool

Bathroom

Atmosphere

Parking

Family

Amenities

Wellness

Restaurant

Gym

Spa

Business

Transit

Air Conditioning

Kitchen

Accessibility

Hot Tub

Nightlife

Couples

Entertainment

Wi-Fi

Fitness was mentioned 228 times

18% Negative73% Positive

Reviews based on Fitness

User image
Gary Wright6 months ago
5/5Google icon

Great facilities for families, swimming pool, gym (over 16's), games console and a 10 minute walk to the center. Parking is £10 per day which is pretty reasonable. The executive room we stayed in was huge, massive double bed and ample for two kids (they provided two single pull out beds). The restaurant on site is amazing and staff are super helpful.

User image
Katie Gunton5 months ago
2/5Google icon

Stayed for two nights on a weekend mini break with husband and friends. On the first night we retired to our room early to watch some of the Children in Need coverage and found the TV to be broken - just white lines. I immediately reported this via the QR Code which connects you to a chat function - I waited for 20 minutes staring at my phone for a response but nothing came. In the end I deleted the 'conversation' and tried again with a catchy 'help'. This time got a response that it wasn't possible to either fix the TV or move us to another room. The next morning I raised the issue in person at the desk and was told maintenance would look at it. When we returned around 5.30pm the TV was still broken and clearly no one had been. My husband went down to the desk to enquire and was told that the maintenance person had left for the day, so still no hope of a working TV. We didn't have any milk in our room but this was brought quickly when we messaged down for it. On both nights we had very disturbed sleep to other noisy guests banging doors and talking loudly in corridors. On the second night I reported an incident at 4.30am where a female who was clearly drunk returning from the clubs was talking loudly to friends and banging doors. Security got involved and eventually the noise stopped but we could not get back to sleep, so our Sunday was ruined by being extremely sleep deprived and needing to do a 3 hour drive home. On a more positive note, Kamilla on the desk was lovely, very friendly and helpful and gave us a good discount on our bill which was appreciated but we'd rather have had a working TV and got some rest! The facilities are nice, gym, pool, sauna, steam room, jacuzzi. It would be nice to have access to drinking water when using the spa or gym facilities. We also noted most of the lockers were broken and it wasn't possible to secure away personal belongings. The restaurant was lovely, very friendly staff, good quality food. Despite our negative experiences the hotel was pleasant overall.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Oct, 2023Now

General Info

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Total number of rooms 138

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Number of floors 5

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Number of buildings/towers 1

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

11

Download

160

Upload

94

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Cardiff International Arena

490 m

Principality Stadium

1.19 km

Cardiff Castle

1.26 km

Wales Millennium Centre

1.33 km

Cardiff Bay

1.4 km

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Getting around

Cardiff Queen Street Station

770 m

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Airports Nearby

Cardiff International Airport (CWL)

15.5 km

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Restaurants

Bru Coffee & Gelato

630 m

YO! Sushi

630 m

The Place to Eat in John Lewis

700 m

Shake Shack

630 m

Wahaca Cardiff

700 m

Street View

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Daytime safety

78 out of 100

Safe

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Nighttime safety

48 out of 100

Risky

Cardiff safety index

Safety

Crime

93

Overall Safety Index

Very Safe

An average rating of the six safety categories

93 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

80

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

100

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Property safety

Safe

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Likelihood of theft.

lowhigh

79

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

97

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

100

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

39

Overall Crime index

Low

An average rating of the crime categories

39 out of 100

Property crime severity

Moderate

47

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Mugging or robbery  35/100

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Car theft  29/100

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Car break-ins  38/100

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Home break-ins  38/100

Violent crime severity

Low

33

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Physical attacks  38/100

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Racism or religion motivated attacks  19/100

Other crime severity

Low

40

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Insult or harassment in public  42/100

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Corruption or bribery  27/100

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Drug problem  54/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.7 - $1.8

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Coffee

$3.1 - $4.7

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Beer 0.5L

$1.2 - $2.9

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Meal, inexpensive restaurant

$11.7 - $23.4

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Public transport, one-way ticket

$2.3 - $2.9

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Taxi 1km (normal tariff)

$1.3 - $2.3

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Meal for 2 people, mid-range restaurant, three-course

$40.9 - $81.8

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Bottle of mid-range wine

$5.8 - $9.3

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McMeal at McDonalds

$7 - $9.3

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Coke/Pepsi 0.33L

$1.8 - $2.5

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Public transport, monthly pass

$58.4 - $70.1

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Gasoline (1 liter)

$1.7 - $2.1

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Mobile phone monthly plan

$8.2 - $40.9

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Fitness club, monthly fee

$21 - $73.6

Weather In Cardiff

°C
°F

Precipitation In Cardiff

mm
in

Air Quality

Moderate

PM2.510

PM1014

33

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Poor

Water quality is very low. Consider alternative water drinking options.

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome

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