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Image of Canopy by Hilton London City
Image of Canopy by Hilton London City
Image of Canopy by Hilton London City
Image of Canopy by Hilton London City
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1/5

Image of Canopy by Hilton London City
Image of Canopy by Hilton London CityImage of Canopy by Hilton London CityImage of Canopy by Hilton London CityImage of Canopy by Hilton London City

Safety index

71 out of 100

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Safe area tag

Safe area

Business

Pet-friendly

Canopy by Hilton London City

Rating icon

9.1

Excellent (2,849 ratings)

London, United Kingdom - 

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490 m Tower of London

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560 m Liverpool Street

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770 m Tower Bridge

Hotel Overview

Canopy by Hilton London City is a contemporary hotel that draws attention for its prime location and modern amenities. Taking into account various user reviews, it's clear that guests have a wide range of opinions on their stays, highlighting both positive and negative experiences.

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Hotel highlights

Property

Service

Location

  1. Location: Centrally located, offering easy access to local attractions and public transportation.
  2. Design: Modern and unique interior design that enhances the staying experience.
  3. Staff: Friendly and helpful staff that go above and beyond in catering to guests' needs.
  4. Comfort: High levels of comfort in rooms, providing a relaxing stay.
  5. Amenities: Excellent hotel amenities, including a fitness center and quality dining options.
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Area for improvement

Air Conditioning

TV

  1. Noise: Some guests reported issues with noise from both inside and outside the hotel.
  2. Room Size: A few reviews mentioned that the rooms felt cramped and small for the price point.
  3. Price: Many guests felt the hotel was overpriced for what was offered.
  4. Check-in Process: A slow and sometimes disorganized check-in process was a point of frustration for some.
  5. Wi-Fi: Issues with the Wi-Fi connection strength and reliability were noted by several guests.

Amenities

Breakfast available

Breakfast available

Pet friendly

Pet friendly

Free WiFi

Free WiFi

Air conditioning

Air conditioning

Restaurant

Room service

Room service

Gym

Gym

Laundry

Laundry

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Related hotel videos

Score icon9.1

RateScore

Total 2,849 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.6

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8.7

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0.0

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4.6/5

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5.0/5

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agoda

86 Reviews

8.6 / 10

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booking

1,422 Reviews

8.7 / 10

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expedia

0 Reviews

0.0 / 10

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google

614 Reviews

4.6 / 5

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tripadvisor

727 Reviews

5.0 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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614+ People Are Talking

Property

Service

Location

Breakfast

Cleanliness

Atmosphere

Sleep

Bar

Transit

Dining

Restaurant

Room

Bathroom

Gym

Fitness

Business

Accessibility

Family

TV

Air Conditioning

Kitchen

Couples

Safety

Nightlife

Wi-Fi

Property was mentioned 304 times

11% Negative85% Positive

Reviews based on Property

User image
Z remy Ca3 months ago
5/5Google icon

Had the pleasure of staying the weekend at this brand new hotel. Previously stayed at a sister property in San Antonio Texas by the Riverwalk and I was just as impressed when staying at this property. Easy access from Aldgate tube station probably less than a NYC block away. I was able to take the tube directly from LHR to the hotel in about 1hr20mins. However if you are taking Check in bags beware that there are several staircases you have to go up since there are no escalators depending on which line you take. I only had a carryon and backpack so it wasn’t too difficult for me. They say first impressions are important and as you are walking up to the hotel the outside architecture stands out with an instant wow factor yet blends in inoffensively with the surrounding buildings. Check in was efficient but often times there was a line at the front desk. For a hotel of its size 3 front desk staff is not enough in my opinion. The staff was great and worked hard but could use additional help especially when answering calls. I tried calling the front desk several times in the morning and could never get thru and found a line when I got down. The room itself was great although not as spacious as the one in San Antonio, it was definitely a good size and to my expectations. The bed was extremely comfortable, I decided to take a Power Nap before exploring the city and felt well rested after 30mins. I felt the shower could have used a little more water pressure. The toiletries were high quality as were the towels and linens. The room had a minifridge, coffeemaker and safe large enough for a laptop. I found the bar service to be a little slow, I was the only one ordering a drink and it took almost 10mins to get it made. The drink itself was good. Easy accesss to many restaurants nearby and two blocks away from a very well equipped Equinox gym and if you have a Destination membership you can work out here as well. Would definitely stay here again in the future.

User image
Michael Clubb4 months ago
2/5Google icon

After checking in, my partner and I went to the room we were assigned and opened the room door to walk in on guests still occupying the room. We were assigned a new room with minimal apology from the front desk. The next three nights were fine. However, at around 10am the morning of our check out date, someone walked into our room after we had very recently gotten out of the shower and were still fully exposed. I did not have my glasses on yet so I could not see if it was another guest or, more likely, the cleaning service. Even if it was the cleaning service, check out doesn’t end until 11am and there were no knocks or announcement of someone trying to enter the room. This left my partner and I disturbed and shaken up. Upon telling the front desk of this incident during our check out, they seemed rather unconcerned with the incident (even after reminding them we were on the other end of this encounter during check in) and offered a very small and insincere apology saying it was probably just the cleaning service. The hotel as a property was very lovely and there were no issues with cleanliness or anything of that nature. However there are some obvious issues that need to be addressed for the safety of guests.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023May, 2023Now

General Info

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Total number of rooms 340

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Number of floors 12

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Year Built 2020

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

14

Download

112

Upload

112

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Tower of London

490 m

Liverpool Street

560 m

Tower Bridge

770 m

London Bridge

1.5 km

The Shard

2 km

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Getting around

Aldgate Station

Nearby

Fenchurch Street Station

280 m

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Airports Nearby

London City Airport (LCY)

13 km

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Restaurants

Black Sheep Coffee

Nearby

The Aldgate Tap

140 m

The Hoop & Grapes

210 m

Pret a Manger

Nearby

Peter's Cafe

Nearby

Street View

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Daytime safety

65 out of 100

Safe

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Nighttime safety

39 out of 100

Unsafe

London safety index

Safety

Crime

71

Overall Safety Index

Safe

An average rating of the six safety categories

71 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

70

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

77

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Property safety

Safe

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Likelihood of theft.

lowhigh

70

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

80

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

79

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

54

Overall Crime index

Moderate

An average rating of the crime categories

54 out of 100

Property crime severity

Moderate

58

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Mugging or robbery  57/100

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Car theft  43/100

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Car break-ins  50/100

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Home break-ins  48/100

Violent crime severity

Moderate

57

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Physical attacks  54/100

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Racism or religion motivated attacks  40/100

Other crime severity

High

63

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Insult or harassment in public  54/100

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Corruption or bribery  38/100

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Drug problem  62/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $2.3

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Coffee

$2.9 - $7.6

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Beer 0.5L

$1.2 - $3.5

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Meal, inexpensive restaurant

$16.2 - $38.2

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Public transport, one-way ticket

$2.3 - $5.8

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Taxi 1km (normal tariff)

$1.3 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$57.9 - $162

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Bottle of mid-range wine

$8.1 - $17.4

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McMeal at McDonalds

$8.1 - $11.6

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Coke/Pepsi 0.33L

$1.5 - $3.5

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Public transport, monthly pass

$138.9 - $309

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Gasoline (1 liter)

$1.7 - $2.2

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Mobile phone monthly plan

$11.6 - $35.9

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Fitness club, monthly fee

$28.9 - $115.7

Weather In London

°C
°F

Precipitation In London

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1023

63

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 11:00

Children welcome

Pets welcome (restrictions apply)

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