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Image of citizenM London Bankside
Image of citizenM London Bankside
Image of citizenM London Bankside
Image of citizenM London Bankside
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1/5

Image of citizenM London Bankside
Image of citizenM London BanksideImage of citizenM London BanksideImage of citizenM London BanksideImage of citizenM London Bankside

Safety index

65 out of 100

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Safe area tag

Safe area

Business

Shopping

Boutique

City

citizenM London Bankside

Rating icon

8.9

Good (10,696 ratings)

London, United Kingdom - 

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Location icon

420 m Tate Modern

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490 m Borough Market

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700 m The Shard

Hotel Overview

citizenM London Bankside is a trendy and vibrant hotel located near the city's major attractions. Based on user reviews, it stands out for its stylish design, comfortable rooms, and friendly staff. However, some areas could use improvement for an even better guest experience.

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Hotel highlights

Property

Service

Atmosphere

  1. Stylish Design: Guests appreciate the modern and artistic decor throughout the hotel, creating a unique atmosphere.
  2. Comfortable Rooms: Many reviewers highlight the comfortable beds and well-appointed rooms for a restful stay.
  3. Friendly Staff: The helpful and welcoming staff receive high praise for their excellent customer service.
  4. Convenient Location: Its proximity to major attractions and public transport is highly valued by guests.
  5. Technology Integration: The innovative use of technology in rooms, such as tablet controls, impresses many visitors.
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Area for improvement

  1. Price: Some guests find the hotel slightly pricey compared to similar accommodations.
  2. Noise Levels: A few reviews mention noise from the street or inside the hotel, affecting sleep quality for some.
  3. Limited Room Space: The rooms are considered small by some guests, especially those traveling with a lot of luggage.
  4. Breakfast Options: While generally good, the breakfast selection is seen as limited by some visitors.
  5. Occasional Maintenance Issues: Rare comments about maintenance issues like air conditioning or bathroom fixtures needing attention.

Amenities

Breakfast available

Breakfast available

Free WiFi

Free WiFi

Air conditioning

Air conditioning

Restaurant

Bar

Business services

Business services

24/7 front desk

24/7 front desk

Available in all rooms: Free WiFi

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Related hotel videos

Score icon8.9

RateScore

Total 10,696 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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9.0

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8.6

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9.0

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4.5/5

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4.5/5

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agoda

44 Reviews

9.0 / 10

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booking

2,883 Reviews

8.6 / 10

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expedia

1,002 Reviews

9.0 / 10

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google

1,927 Reviews

4.5 / 5

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tripadvisor

4,840 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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1,927+ People Are Talking

Property

Service

Bar

Location

Atmosphere

Sleep

Dining

Cleanliness

Breakfast

Room

Bathroom

Business

TV

Restaurant

Transit

Wi-Fi

Accessibility

Kitchen

Air Conditioning

Nightlife

Couples

Family

Safety

Property was mentioned 652 times

8% Negative87% Positive

Reviews based on Property

User image
Kyera Starr11 months ago
3/5Google icon

The hotel is in a gem location, situated on a quiet street and yet very close to the Tate Modern and the beautiful promenade of the South Bank. I went there to meet up in friends who had taken a room there for a couple of nights. The downstairs bar area has a trendy decor, friendly staff, and a good range of drinks. My friends were also very happy with the breakfast. However, the hotel falls short on its bedrooms, they said: they complained at how ridiculously small the room was, the "view" consisting of the wall of a neighbouring building, and at the lack of a separate bathroom. A common enough problem with London hotels, I fear, but still a shame considering all the other points in the hotel's favour...

User image
Charlotte C1 year ago
5/5Google icon

Lovely stay, great service. Rooms are compact but have everything you need including extremely comfy, and massive bed, black out blinds and cool lighting. There is also a little bar fridge in the room which we found useful. Location is super central, and is surrounded by bars and restaurants, plus supermarkets if you need. The courtyard light well with seating, in the centre of the building is a really cool feature too.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023May, 2023Now

General Info

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Total number of rooms 192

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Number of floors 5

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Number of buildings/towers 1

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Year Built 2012

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

37

Download

160

Upload

91

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Tate Modern

420 m

Borough Market

490 m

The Shard

700 m

London Bridge

1.05 km

St. Paul's Cathedral

1.05 km

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Getting around

Southwark Underground Station

490 m

London Bridge Station

770 m

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Airports Nearby

Heathrow Airport (LHR)

27 km

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Restaurants

The White Hart, Southwark

210 m

Leon

210 m

GAIL's Bakery Neo Bankside

280 m

Caravan Bankside

140 m

Joe & the Juice

Nearby

Street View

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Daytime safety

65 out of 100

Safe

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Nighttime safety

39 out of 100

Unsafe

London safety index

Safety

Crime

65

Overall Safety Index

Safe

An average rating of the six safety categories

65 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

60

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

70

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Property safety

Safe

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Likelihood of theft.

lowhigh

63

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

76

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

73

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

54

Overall Crime index

Moderate

An average rating of the crime categories

54 out of 100

Property crime severity

Moderate

58

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Mugging or robbery  57/100

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Car theft  43/100

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Car break-ins  50/100

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Home break-ins  48/100

Violent crime severity

Moderate

57

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Physical attacks  54/100

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Racism or religion motivated attacks  40/100

Other crime severity

High

63

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Insult or harassment in public  54/100

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Corruption or bribery  38/100

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Drug problem  62/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $2.3

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Coffee

$2.9 - $7.6

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Beer 0.5L

$1.2 - $3.5

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Meal, inexpensive restaurant

$16.2 - $38.2

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Public transport, one-way ticket

$2.3 - $5.8

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Taxi 1km (normal tariff)

$1.3 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$57.9 - $162

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Bottle of mid-range wine

$8.1 - $17.4

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McMeal at McDonalds

$8.1 - $11.6

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Coke/Pepsi 0.33L

$1.5 - $3.5

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Public transport, monthly pass

$138.9 - $309

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Gasoline (1 liter)

$1.7 - $2.2

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Mobile phone monthly plan

$11.6 - $35.9

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Fitness club, monthly fee

$28.9 - $115.7

Weather In London

°C
°F

Precipitation In London

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1023

63

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 14:00

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Check out until 11:00

Children welcome

No pets, service animals welcome

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