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Image of citizenM Tower of London
Image of citizenM Tower of London
Image of citizenM Tower of London
Image of citizenM Tower of London
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1/5

Image of citizenM Tower of London
Image of citizenM Tower of LondonImage of citizenM Tower of LondonImage of citizenM Tower of LondonImage of citizenM Tower of London

Safety index

63 out of 100

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Safe area tag

Safe area

Business

Shopping

City

citizenM Tower of London

Rating icon

8.9

Good (15,447 ratings)

London, United Kingdom - 

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140 m Tower of London

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630 m Tower Bridge

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840 m Liverpool Street

Hotel Overview

CitizenM Tower of London is a modern hotel that has garnered attention for its unique combination of style, comfort, and prime location. Based on user reviews, it offers an experience that is highly rated by guests, with particular emphasis on its design, amenities, and overall hospitality.

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Hotel highlights

Property

Location

Service

  1. Stunning Views: Guests rave about the breathtaking views of the Tower of London and the River Thames, making it a memorable stay.
  2. Convenient Location: Its proximity to public transportation and major attractions is highly appreciated, allowing for easy exploration of the city.
  3. Modern Amenities: The hotel is praised for its contemporary facilities, including high-tech room controls and effective soundproofing, enhancing the comfort of guests.
  4. Creative Design: The unique and artsy décor throughout the hotel has been noted as a highlight, creating an enjoyable and interesting atmosphere.
  5. Exceptional Service: Staff friendliness and professionalism are frequently mentioned, with many guests feeling well taken care of during their stay.
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Area for improvement

  1. Room Size: Some guests have mentioned the rooms can feel quite tiny, affecting the comfort of those who prefer more spacious accommodations.
  2. Price Point: The cost of staying at the hotel, along with the pricing of additional services and amenities, has been considered high by some visitors.
  3. Limited Food Options: The on-site dining choices have been described as lacking variety, disappointing guests who prefer a range of food options.
  4. Lack of Traditional Facilities: The hotel’s focus on modern and electronic amenities means it lacks certain traditional hotel features, which has not met everyone’s preferences.
  5. Check-in Experience: A few guests have reported a less than ideal check-in process, mentioning delays or complications in getting settled.

Amenities

Breakfast available

Breakfast available

Free WiFi

Free WiFi

Air conditioning

Air conditioning

Restaurant

Bar

Business services

Business services

24/7 front desk

24/7 front desk

Available in all rooms: Free WiFi

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Related hotel videos

Score icon8.9

RateScore

Total 15,447 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.7

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8.7

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9.2

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4.6/5

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4.5/5

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agoda

90 Reviews

8.7 / 10

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booking

6,217 Reviews

8.7 / 10

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expedia

1,012 Reviews

9.2 / 10

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google

3,578 Reviews

4.6 / 5

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tripadvisor

4,550 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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3,578+ People Are Talking

Property

Location

Service

Bar

Room

Atmosphere

Sleep

Dining

Cleanliness

Breakfast

Transit

Bathroom

Business

TV

Restaurant

Nature

Accessibility

Air Conditioning

Nightlife

Kitchen

Wi-Fi

Couples

Family

Fitness

Gym

Safety

Property was mentioned 1090 times

7% Negative86% Positive

Reviews based on Property

User image
Ollie Turner4 months ago
5/5Google icon

Being a dedicated fan of CitizenM and having explored their hotels across Europe and more recently in LA, I've found the Tower of London property to be a standout gem. The communal areas are wonderfully spacious, and the top-floor bar is simply fantastic. The rooms, in line with their other properties, boast that signature cosy tech-infused ambiance. I've genuinely had some of my best nights' sleep here—it's become a place I can't seem to get enough of. While the experience has been fantastic overall, one area that might benefit from enhancement is staff engagement. Personally, I enjoy being approached by staff and having conversations with them. I believe it could add an extra touch if they were more proactive in engaging guests. It's always a pleasure for me to interact with the staff, so I don't think they should shy away from those opportunities if they present themselves. Nevertheless, I still absolutely love this hotel and everything it offers!

User image
James Burron4 months ago
5/5Google icon

Many of the rooms here have a view of the tower of London, as does the lounge on top of the building. By on top by meet on the sixth floor or so, which means it is quite high for London standards.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023May, 2023Now

General Info

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Total number of rooms 370

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Number of floors 8

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Number of buildings/towers 1

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Year Built 2016

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

9

Download

156

Upload

156

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Tower of London

140 m

Tower Bridge

630 m

Liverpool Street

840 m

London Bridge

840 m

The Shard

1.26 km

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Getting around

Tower Hill Station

Nearby

Fenchurch Street Station

210 m

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Airports Nearby

London City Airport (LCY)

12.5 km

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Restaurants

canteenM Tower of London hotel

Nearby

cloudM Tower of London

Nearby

Liberty Bounds

140 m

The Minories

210 m

Starbucks

210 m

Street View

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Daytime safety

65 out of 100

Safe

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Nighttime safety

39 out of 100

Unsafe

London safety index

Safety

Crime

63

Overall Safety Index

Safe

An average rating of the six safety categories

63 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

57

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

67

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Property safety

Risky

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Likelihood of theft.

lowhigh

60

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

76

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

70

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

54

Overall Crime index

Moderate

An average rating of the crime categories

54 out of 100

Property crime severity

Moderate

58

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Mugging or robbery  57/100

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Car theft  43/100

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Car break-ins  50/100

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Home break-ins  48/100

Violent crime severity

Moderate

57

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Physical attacks  54/100

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Racism or religion motivated attacks  40/100

Other crime severity

High

63

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Insult or harassment in public  54/100

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Corruption or bribery  38/100

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Drug problem  62/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $2.3

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Coffee

$2.9 - $7.6

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Beer 0.5L

$1.2 - $3.5

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Meal, inexpensive restaurant

$16.2 - $38.2

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Public transport, one-way ticket

$2.3 - $5.8

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Taxi 1km (normal tariff)

$1.3 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$57.9 - $162

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Bottle of mid-range wine

$8.1 - $17.4

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McMeal at McDonalds

$8.1 - $11.6

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Coke/Pepsi 0.33L

$1.5 - $3.5

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Public transport, monthly pass

$138.9 - $309

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Gasoline (1 liter)

$1.7 - $2.2

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Mobile phone monthly plan

$11.6 - $35.9

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Fitness club, monthly fee

$28.9 - $115.7

Weather In London

°C
°F

Precipitation In London

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1023

63

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 14:00

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Check out until 11:00

Children welcome

No pets, service animals welcome

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