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Image of DoubleTree by Hilton London West End
Image of DoubleTree by Hilton London West End
Image of DoubleTree by Hilton London West End
Image of DoubleTree by Hilton London West End
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1/5

Image of DoubleTree by Hilton London West End
Image of DoubleTree by Hilton London West EndImage of DoubleTree by Hilton London West EndImage of DoubleTree by Hilton London West EndImage of DoubleTree by Hilton London West End

Safety index

62 out of 100

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Safe area tag

Safe area

Shopping

DoubleTree by Hilton London West End

Rating icon

7.6

Fair (10,534 ratings)

London, United Kingdom - 

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210 m Russell Square

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350 m The British Museum

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910 m Covent Garden Market

Hotel Overview

DoubleTree by Hilton London West End is a popular hotel choice among travelers, offering a blend of convenience and comfort in the heart of London. Based on user reviews, the hotel has its strengths and areas for improvement, highlighted in the lists below.

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Hotel highlights

Service

Location

Breakfast

  1. Location: Ideally situated for exploring the city, close to major attractions and public transportation.
  2. Staff: Friendly and helpful, providing excellent customer service.
  3. Rooms: Clean and comfortable with modern amenities.
  4. Breakfast: Offers a variety of delicious options, satisfying a range of dietary needs.
  5. Facilities: Well-maintained with good quality amenities available for guests.
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Area for improvement

Bathroom

Sleep

Room

  1. Noise Levels: Some rooms are prone to street noise, affecting the quality of sleep.
  2. Price: Considered expensive by some guests, especially compared to other options in the area.
  3. Room Size: Some guests found the rooms to be smaller than expected.
  4. Wi-Fi: Internet connection can be unreliable and slow in some rooms.
  5. Check-In Process: Occasionally long waits, leading to frustration for some guests.

Amenities

Breakfast available

Breakfast available

Free WiFi

Free WiFi

Air conditioning

Air conditioning

Restaurant

Bar

Room service

Room service

Gym

Gym

Laundry

Laundry

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Related hotel videos

Score icon7.6

RateScore

Total 10,534 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.7

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7.1

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7.6

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3.8/5

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4.0/5

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agoda

215 Reviews

7.7 / 10

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booking

2,651 Reviews

7.1 / 10

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expedia

1,003 Reviews

7.6 / 10

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google

2,172 Reviews

3.8 / 5

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tripadvisor

4,493 Reviews

4.0 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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2,172+ People Are Talking

Property

Service

Location

Breakfast

Cleanliness

Bathroom

Sleep

Dining

Bar

Room

Atmosphere

Restaurant

Accessibility

Business

Transit

Air Conditioning

Kitchen

Nightlife

Safety

Family

TV

Wi-Fi

Couples

Fitness

Gym

Parking

Property was mentioned 654 times

35% Negative55% Positive

Reviews based on Property

User image
Lewis Mancer2 months ago
2/5Google icon

Poor experience. Room wasn’t available for check-in until 9PM. First time I’ve ever experienced that. Front desk blamed the Hilton app, but it’s the first time in over 80 nights in Hilton properties this year I have ever had an issue. When I arrived, the room hadn’t been cleaned. I was given a new, nicer room and got a good night’s sleep. Sadly, the uncleanliness was clear throughout the property. The breakfast room was terrible…I was able to write “Hilton” in the thick layer of dust covering the area next to our table. Do not come here if you value a clean hotel.

User image
Simone Pantaleoni6 months ago
1/5Google icon

Preface: I am a Silver member and have been for many years. I have stayed at dozens of Hilton properties all over the world. This was the worse 4star hotel I have ever been. The room is so small that you struggle to walk in, is smelly, covered by old moquette, and definitely not cleaned properly. The noise isolation of the rooms simply does not exist, so you end up listening to everything from the other guests and from the corridor. Basically you feel you are sleeping in an elevator. I basically haven't managed to sleep at all... Coffee cup and kettle were not cleaned properly either... the rubber mat for the shower had some "red dots" which looked like blood traces ... Worse experience ever. Avoid this place.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 261

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Number of floors 6

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Year Built 1911

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

17

Download

89

Upload

59

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Russell Square

210 m

The British Museum

350 m

Covent Garden Market

910 m

Leicester Square

1.12 km

Piccadilly Circus

1.4 km

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Getting around

Holborn Underground Station

280 m

Tottenham Court Road Station

630 m

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Airports Nearby

Heathrow Airport (LHR)

25 km

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Restaurants

Spaghetti House

280 m

Glasshouse

140 m

Antalya Restaurant

140 m

All Star Lanes

Nearby

Taco Bell

Nearby

Street View

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Daytime safety

65 out of 100

Safe

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Nighttime safety

39 out of 100

Unsafe

London safety index

Safety

Crime

62

Overall Safety Index

Safe

An average rating of the six safety categories

62 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

54

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

63

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Property safety

Risky

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Likelihood of theft.

lowhigh

59

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

76

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

69

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

54

Overall Crime index

Moderate

An average rating of the crime categories

54 out of 100

Property crime severity

Moderate

58

Crime category icon

Mugging or robbery  57/100

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Car theft  43/100

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Car break-ins  50/100

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Home break-ins  48/100

Violent crime severity

Moderate

57

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Physical attacks  54/100

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Racism or religion motivated attacks  40/100

Other crime severity

High

63

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Insult or harassment in public  54/100

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Corruption or bribery  38/100

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Drug problem  62/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $2.3

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Coffee

$2.9 - $7.6

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Beer 0.5L

$1.2 - $3.5

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Meal, inexpensive restaurant

$16.2 - $38.2

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Public transport, one-way ticket

$2.3 - $5.8

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Taxi 1km (normal tariff)

$1.3 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$57.9 - $162

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Bottle of mid-range wine

$8.1 - $17.4

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McMeal at McDonalds

$8.1 - $11.6

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Coke/Pepsi 0.33L

$1.5 - $3.5

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Public transport, monthly pass

$138.9 - $309

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Gasoline (1 liter)

$1.7 - $2.2

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Mobile phone monthly plan

$11.6 - $35.9

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Fitness club, monthly fee

$28.9 - $115.7

Weather In London

°C
°F

Precipitation In London

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1023

63

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets, service animals welcome

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