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Image of Ember Locke
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1/5

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Safety index

62 out of 100

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Safe area tag

Safe area

Pet-friendly

Ember Locke

Rating icon

8.8

Good (74 ratings)

London, United Kingdom - 

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630 m Kensington High Street

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1.05 km Natural History Museum

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1.5 km Royal Albert Hall

Hotel Overview

Ember Lockelocated in London is a hotel that seems to capture the attention of many with its unique offerings and amenities. Based on user reviews, it presents a mix of experiences catering to diverse guest needs. While it stands out for several positive reasons, there are areas where it could improve to enhance guest satisfaction.

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Hotel highlights

Property

Location

  1. Location: Centrally located, making it easy for guests to access major attractions and public transportation.
  2. Customer Service: The staff is highly praised for being friendly, attentive, and helpful, enhancing the overall guest experience.
  3. Ambiance: The hotel boasts a unique and welcoming atmosphere that many guests find appealing and relaxing.
  4. Room Quality: Clean and comfortable rooms with modern amenities, ensuring a pleasant stay for guests.
  5. Dining Options: Offers a variety of dining experiences, catering to different tastes and dietary needs.
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Area for improvement

Bathroom

  1. Noise Levels: Some guests have reported high noise levels, particularly in rooms facing the street, affecting their rest.
  2. Price Point: Many find the hotel to be on the pricier side, which could deter budget-conscious travelers.
  3. Room Sizes: A number of guests felt the rooms were smaller than expected, impacting comfort for those traveling with more baggage or companions.
  4. Wi-Fi Connectivity: Issues with Wi-Fi connectivity have been mentioned, causing inconvenience for guests needing reliable internet access.
  5. Limited Parking: Limited on-site parking availability has been a concern for those traveling with vehicles.

Amenities

Extra beds/cribs

Pet friendly

Pet friendly

Air conditioning

Air conditioning

Restaurant

Bar

Laundry

Laundry

24/7 front desk

24/7 front desk

Onsite parking available only on request

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Related hotel videos

Score icon8.8

RateScore

Total 74 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.9

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8.8

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4.1/5

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4.5/5

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booking

38 Reviews

8.9 / 10

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expedia

9 Reviews

8.8 / 10

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google

8 Reviews

4.1 / 5

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tripadvisor

19 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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8+ People Are Talking

Service

Property

Location

Bathroom

Sleep

Room

Kitchen

Cleanliness

Atmosphere

Bar

Breakfast

Service was mentioned 24 times

38% Negative63% Positive

Reviews based on Service

User image
Joud3 months ago
1/5Google icon

Overall: perhaps it is a new hotel that lacks experience. Currently, many other places provide much better quality and much better services for same amount of money in the same location. - Check in process: The check in process took a long time. As the initial reserved room (which took weeks to arrange via emails and phone calls) was unavailable. - Accommodation/amenities: The rooms are extremely small. The kitchen has a microwave, sink, and small stove, which is useful (but sometimes we have faced issues with getting it to work). No wardrobe is available. The lighting is very dim and rooms are quite dark. The bathroom in the room had maintenance issues for several nights, the hotel suggested that we use a different bathroom in a different room for several nights while staying in our original room!! (one night the bathroom was on a different floor!). Bathroom has only essentials (soap, shampoo, and conditioner). No vanity kit was provided. No robes or slippers are provided. Sometimes the water stops for several minutes. In the rooms, no drinking water is provided. No tissues are provided. Only toilet paper upon request. - Cleaning: Cleaning is only provided once a week. This was not mentioned when we reserved our room (which would greatly affect our decision to proceed with booking). We were told that additional cleaning requires additional costs. When requested; we were told that additional cleaning is not feasible/available. Even though cleaning is provided only once weekly, we were surprised that beds were not made/changed, trash not taken out etc. - Safety: Overall the hotel is quite safe and we have not faced any issues. There is a safe in the room. However, there is no security at the front door and no cameras in hallways. The front door is open at all times (but we were told that it closes at nighttime). - Location: The location of the hotel is acceptable. It is near great coffee shops and a supermarket. A station is about 10 minutes walk.

User image
Noura M2 months ago
4/5Google icon

Ember Locke in Kensington is not just a hotel; it's a haven for those seeking a perfect blend of study-friendly ambiance and delightful coffee. My recent visit to this establishment left me thoroughly impressed. The atmosphere is nothing short of amazing, creating an environment that genuinely sparks excitement for studying. The carefully crafted interior and calming aesthetics contribute to an ideal setting for focused work. The coffee served at Ember Locke is exceptional, adding to the overall positive experience. However, it's worth noting that the popularity of this place can lead to crowded conditions. On my visit, finding a seat proved challenging due to the high demand for this wonderful study spot. If you plan to visit, be prepared for the possibility of limited seating. Despite the occasional crowding, Ember Locke remains a top choice for those looking to combine productivity with a fantastic coffee experience. The attentive staff and the overall vibe make it a standout destination in Kensington. If you're seeking a place that fuels your academic pursuits while indulging in quality coffee.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Jun, 2023Jul, 2023Now

General Info

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Total number of rooms 121

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

17

Download

110

Upload

43

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Kensington High Street

630 m

Natural History Museum

1.05 km

Royal Albert Hall

1.5 km

Hyde Park

1.5 km

Westfield London Shopping Centre

2 km

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Getting around

Earl's Court Station

420 m

West Brompton Station

980 m

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Airports Nearby

Heathrow Airport (LHR)

14.5 km

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Restaurants

McDonald's

280 m

The Devonshire Arms

350 m

Prince of Teck

280 m

Earls Court Tavern

140 m

Fait Maison

350 m

Street View

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Daytime safety

65 out of 100

Safe

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Nighttime safety

39 out of 100

Unsafe

London safety index

Safety

Crime

62

Overall Safety Index

Safe

An average rating of the six safety categories

62 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

54

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

63

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Property safety

Risky

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Likelihood of theft.

lowhigh

59

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

76

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

69

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

54

Overall Crime index

Moderate

An average rating of the crime categories

54 out of 100

Property crime severity

Moderate

58

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Mugging or robbery  57/100

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Car theft  43/100

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Car break-ins  50/100

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Home break-ins  48/100

Violent crime severity

Moderate

57

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Physical attacks  54/100

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Racism or religion motivated attacks  40/100

Other crime severity

High

63

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Insult or harassment in public  54/100

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Corruption or bribery  38/100

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Drug problem  62/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $2.3

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Coffee

$2.9 - $7.6

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Beer 0.5L

$1.2 - $3.5

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Meal, inexpensive restaurant

$16.2 - $38.2

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Public transport, one-way ticket

$2.3 - $5.8

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Taxi 1km (normal tariff)

$1.3 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$57.9 - $162

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Bottle of mid-range wine

$8.1 - $17.4

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McMeal at McDonalds

$8.1 - $11.6

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Coke/Pepsi 0.33L

$1.5 - $3.5

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Public transport, monthly pass

$138.9 - $309

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Gasoline (1 liter)

$1.7 - $2.2

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Mobile phone monthly plan

$11.6 - $35.9

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Fitness club, monthly fee

$28.9 - $115.7

Weather In London

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°F

Precipitation In London

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1023

63

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 16:00

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Check out until 11:00

Children welcome

Pets welcome

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