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Image of Hilton London Canary Wharf
Image of Hilton London Canary Wharf
Image of Hilton London Canary Wharf
Image of Hilton London Canary Wharf
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1/5

Image of Hilton London Canary Wharf
Image of Hilton London Canary WharfImage of Hilton London Canary WharfImage of Hilton London Canary WharfImage of Hilton London Canary Wharf

Safety index

67 out of 100

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Safe area tag

Safe area

Business

Family

Pet-friendly

Shopping

Hilton London Canary Wharf

Rating icon

8.8

Good (12,590 ratings)

London, United Kingdom - 

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4 km ExCeL Exhibition Centre

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4 km Tower Bridge

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4.5 km Tower of London

Hotel Overview

Hilton London Canary Wharf is a modern hotel located in the vibrant financial district of London, offering easy access to top attractions. It is well-regarded by guests for its sleek design, exceptional service, and convenient location.

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Hotel highlights

Service

Property

Location

  1. Location: Perfect for business and leisure, close to public transport.
  2. Customer Service: Staff are praised for their friendliness and responsiveness.
  3. Room Quality: Clean, spacious, and well-equipped rooms.
  4. Amenities: Excellent on-site facilities including a gym and dining options.
  5. Atmosphere: Modern and welcoming environment loved by guests.
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Area for improvement

Air Conditioning

  1. Price: Some guests find the stay to be pricier compared to other options.
  2. Noise Levels: Reports of noise, especially from nearby construction sites.
  3. Wi-Fi Quality: Some guests experienced issues with the internet service.
  4. Breakfast Options: Mixed reviews on the variety and quality of breakfast.
  5. Room Maintenance: A few guests mentioned minor maintenance issues in their rooms.

Amenities

Extra beds/cribs

Soundproof rooms

Breakfast available

Breakfast available

Pet friendly

Pet friendly

Parking available

Parking available

Free WiFi

Free WiFi

Air conditioning

Air conditioning

Restaurant

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Related hotel videos

Score icon8.8

RateScore

Total 12,590 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.6

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8.6

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9.0

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4.4/5

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4.5/5

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agoda

215 Reviews

8.6 / 10

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booking

3,654 Reviews

8.6 / 10

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expedia

1,001 Reviews

9.0 / 10

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google

2,783 Reviews

4.4 / 5

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tripadvisor

4,937 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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2,783+ People Are Talking

Service

Property

Location

Breakfast

Cleanliness

Bar

Dining

Atmosphere

Business

Restaurant

Sleep

Room

Transit

Bathroom

Parking

Accessibility

Family

Fitness

Gym

Nightlife

Kitchen

Air Conditioning

Wi-Fi

Wellness

Safety

Spa

Nature

TV

Couples

Service was mentioned 637 times

10% Negative87% Positive

Reviews based on Service

User image
min t2 months ago

Booked to stay here as I emailed to ensure they would be serving Christmas lunch and was informed they were. After booking our stay, we were informed Christmas lunch was not being served. We then had to find somewhere to have Christmas Lunch, which we managed to do. The bar staff assured us the bar opens until 1am on Friday and Saturday nights, which we double checked with them on the Thursday. We came back to the hotel, after a busy day, to have a relaxing drink and was told the bar was closing at 11.45pm as they were not busy. We stay here every year and were really disappointed this time. ||Many of the Diamond members in the Executive lounge were complaining about the hotel and some of the staff attitudes so hopefully it will improve in the future.||The hotel did end up giving us a voucher for dinner on the last night we were there, thanks to Nicola on reception. Nicola is always very helpful and polite to guests. All the staff on reception are very friendly, polite and helpful.||The Restaurant staff at breakfast are also very polite and go out of their way to help, making gluten free toast and poached eggs every morning for me.||The staff in the bar improved whilst we were there after getting to know them. Salvatore and Jay were very nice and extremely helpful.

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Nigel S2 months ago

Stayed here for a few days over new year. Check in was a disaster really. Hotel does not accept contactless which is very inconvenient. Finally the receptionist sent me a link which I was able follow to pay for my stay. Our room was not ready on arrival which was no problem but we completed the check in process anyway. We went out for the day and when we returned the receptionist was not able to locate the original check in so we had to complete again which takes a bit of time. The hotel also puts a hold on your card for €50 per day so bear that in mind. The service in the bar was average. We spent New Year’s Eve in the hotel and before midnight half the bar was given a complimentary glass of bubbles while the other half were not, my view is give it to all or none. On New Year’s Day the food menu was very limited in the bar, so limited you couldn’t even get a portion of french fries. I accept it was a bank holiday but as a guest you do pay a premium to stay in a hotel during holiday periods and I don’t think French fries are that hard to make. In general I felt the service was really poor and unfortunately I found the staff to be extremely rude. On a positive, hotel is located in a great location with easy access to trains that will get you into central London very quickly and cheaply. We had an executive king room which was extremely large with great views from the room. Rooms were clean and beds were comfortable. Breakfast was really good with a great selection to choose from. |While the location, rooms and breakfast were all great unfortunately the negatives out way the positives for me.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 282

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Number of floors 14

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Number of buildings/towers 1

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Year Built 2006

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

10

Download

184

Upload

166

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

ExCeL Exhibition Centre

4 km

Tower Bridge

4 km

Tower of London

4.5 km

Liverpool Street

5 km

O2 Arena

5.5 km

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Getting around

Limehouse Station

2 km

South Quay DLR Station

280 m

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Airports Nearby

London City Airport (LCY)

9 km

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Restaurants

Jubilee Place

350 m

Seoul Bird

350 m

Pret a Manger

350 m

Pret a Manger

140 m

Obicà

280 m

Street View

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Daytime safety

64 out of 100

Safe

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Nighttime safety

38 out of 100

Unsafe

London safety index

Safety

Crime

67

Overall Safety Index

Safe

An average rating of the six safety categories

67 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

61

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

72

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Property safety

Safe

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Likelihood of theft.

lowhigh

66

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

76

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

76

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

54

Overall Crime index

Moderate

An average rating of the crime categories

54 out of 100

Property crime severity

Moderate

58

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Mugging or robbery  58/100

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Car theft  44/100

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Car break-ins  51/100

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Home break-ins  48/100

Violent crime severity

Moderate

57

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Physical attacks  54/100

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Racism or religion motivated attacks  41/100

Other crime severity

High

64

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Insult or harassment in public  55/100

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Corruption or bribery  39/100

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Drug problem  62/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.7 - $2.3

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Coffee

$2.9 - $5.8

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Beer 0.5L

$1.2 - $3.5

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Meal, inexpensive restaurant

$13.9 - $34.9

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Public transport, one-way ticket

$2.1 - $5.8

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Taxi 1km (normal tariff)

$1.3 - $3.6

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Meal for 2 people, mid-range restaurant, three-course

$69.7 - $139.4

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Bottle of mid-range wine

$7.6 - $17.4

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McMeal at McDonalds

$8.1 - $11.6

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Coke/Pepsi 0.33L

$1.5 - $3.5

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Public transport, monthly pass

$174.3 - $325.3

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Gasoline (1 liter)

$1.6 - $2.1

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Mobile phone monthly plan

$11.6 - $34.9

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Fitness club, monthly fee

$29 - $104.6

Weather In London

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°F

Precipitation In London

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1023

63

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome (restrictions apply)

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