RatePunk Logo
Image of Hilton London Kensington
Image of Hilton London Kensington
Image of Hilton London Kensington
Image of Hilton London Kensington
icon

1/5

Image of Hilton London Kensington
Image of Hilton London KensingtonImage of Hilton London KensingtonImage of Hilton London KensingtonImage of Hilton London Kensington

Safety index

63 out of 100

Show All Photos

Safe area tag

Safe area

Business

Family

Pet-friendly

Shopping

Hilton London Kensington

Rating icon

7.3

Fair (14,713 ratings)

London, United Kingdom - 

show on map
Location icon

490 m Westfield London Shopping Centre

Location icon

1.19 km Olympia Conference and Exhibition Centre

Location icon

3 km Kensington Palace

Hotel Overview

Hilton London Kensington is a hotel that generally receives mixed reviews from guests. While some aspects of their stay are lauded, others are found lacking, resulting in a nuanced overall experience.

Thumbs up icon

Hotel highlights

Service

Location

Breakfast

  1. Location: Many guests appreciate its proximity to public transport and attractions, making it convenient for tourists and business travelers alike.
  2. Friendly Staff: The service provided by the hotel staff is frequently praised for being accommodating and helpful.
  3. Breakfast Variety: The breakfast offering is highlighted for its diverse options catering to different dietary needs.
  4. Clean Rooms: Cleanliness in the rooms is often remarked upon, providing guests with a comfortable and hygienic environment.
  5. Comfortable Beds: Many reviews mention the comfort of the beds, ensuring a good night's sleep for visitors.
Thumbs down icon

Area for improvement

Bathroom

Sleep

Room

  1. Outdated Decor: A common criticism is the dated appearance of some areas of the hotel, suggesting a need for renovation.
  2. Noisy Environment: Guests occasionally report disturbances from both inside and outside the hotel, affecting the tranquility of their stay.
  3. Room Size: Some visitors find the rooms to be smaller than expected, which can impact comfort levels, particularly for those with more luggage.
  4. High Prices: Many guests feel that the cost of their stay does not always match the value received, highlighting room rates and additional charges.
  5. Inconsistent Wi-Fi: The reliability and speed of the Wi-Fi connection are sometimes criticized, affecting both leisure and business travelers.

Amenities

Extra beds/cribs

Grocery/Convenience store

Breakfast available

Breakfast available

Pet friendly

Pet friendly

Parking available

Parking available

Free WiFi

Free WiFi

Air conditioning

Air conditioning

Restaurant

Youtube Icon

Related hotel videos

Score icon7.3

RateScore

Total 14,713 Reviews

Info icon

RateScore is average rating from most popular providers

Blended Web Rating

Icon

7.6

Icon

6.9

Icon

8.2

Icon

3.9/5

Icon

3.5/5

Icon

agoda

715 Reviews

7.6 / 10

Icon

booking

3,304 Reviews

6.9 / 10

Icon

expedia

1,000 Reviews

8.2 / 10

Icon

google

3,996 Reviews

3.9 / 5

Icon

tripadvisor

5,698 Reviews

3.5 / 5

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

3,996+ People Are Talking

Property

Service

Location

Breakfast

Cleanliness

Bathroom

Sleep

Transit

Room

Bar

Dining

Restaurant

Atmosphere

Business

Accessibility

Air Conditioning

Parking

Kitchen

Wi-Fi

Fitness

Gym

Safety

Family

Spa

TV

Wellness

Couples

Nightlife

Pets

Property was mentioned 1059 times

45% Negative45% Positive

Reviews based on Property

User image
Glen Fenwick5 months ago
1/5Google icon

Externally this hotel doesn’t live up to Hilton standards. It looks very tired and more like an apartment building. The carpets in the hallways are very worn and the paint is chipped and faded. We checked into our room. It was warm and humid so we set the thermostat and air conditioner. There was a bag covering the smoke detector. We weren’t off to a good start. We went off to dinner and when we came back it was still the same hot, humid room. We had to leave the door open to let the cool air in from the hallway. I checked with the front desk to make sure that the settings were correct. Then we had the maintenance man confirm that the air conditioner was barely working and that we’d need a new room. I went down to the front desk and explained what was going on. I’m a Hilton Honors member so I didn’t think it was unreasonable to ask for an upgrade under the circumstances. It was a Sunday night and it wasn’t very busy. The counter person asked what we didn’t like other than the air conditioner. Then I was given a key to a similar room on the same floor. The counter person never said a word, just handed me the cards for the room. I walked away with the feeling that she was wondering what my problem was. It’s the first time I’ve ever had that kind of treatment at a Hilton.

User image
Wayne Linter6 months ago
5/5Google icon

Room we had was a little small but can understand that in an older building, bathroom a little tired but all clean. Staff and of course the Hilton breakfast excellent.

Hotel Quality

Info icon

The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

Bullet point

Total number of rooms 601

Bullet point

Number of floors 7

Bullet point

Number of buildings/towers 1

Bullet point

Year Built 1973

WiFi Quality

icon

Download, Mbps

icon

Upload, Mbps

Ping, ms

Idle

9

Download

108

Upload

39

Wifi Speed Is Good For

icon

web browsing

icon

HD online movies

icon

group video calls

icon

online streaming

icon

4K online movies

icon

online gaming

Choose Room

Location Area Map

icon

What's nearby

Westfield London Shopping Centre

490 m

Olympia Conference and Exhibition Centre

1.19 km

Kensington Palace

3 km

Hyde Park

3.5 km

Buckingham Palace

5 km

icon

Getting around

Shepherd's Bush Station

280 m

Shepherd's Bush Underground Station

350 m

icon

Airports Nearby

Heathrow Airport (LHR)

16 km

icon

Restaurants

The Central Bar

350 m

Black Sheep Coffee

280 m

Ben's Cookies

350 m

Belushi's

280 m

T4

350 m

Street View

Icon

Daytime safety

64 out of 100

Safe

Icon

Nighttime safety

38 out of 100

Unsafe

London safety index

Safety

Crime

63

Overall Safety Index

Safe

An average rating of the six safety categories

63 out of 100

Icon

Women safety

Risky

Info icon

Likelihood of inappropriate behavior against women.

lowhigh

57

Icon

Physical safety

Safe

Info icon

Likelihood of injury due to harmful intent.

lowhigh

67

Icon

Property safety

Risky

Info icon

Likelihood of theft.

lowhigh

60

Icon

Political safety

Safe

Info icon

Potential for infringement of political rights or political unrest.

lowhigh

76

Icon

LGBTQ safety

Safe

Info icon

Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

70

Icon

Medical safety

Risky

Info icon

Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

54

Overall Crime index

Moderate

An average rating of the crime categories

54 out of 100

Property crime severity

Moderate

58

Crime category icon

Mugging or robbery  58/100

Crime category icon

Car theft  44/100

Crime category icon

Car break-ins  51/100

Crime category icon

Home break-ins  48/100

Violent crime severity

Moderate

57

Crime category icon

Physical attacks  54/100

Crime category icon

Racism or religion motivated attacks  41/100

Other crime severity

High

64

Crime category icon

Insult or harassment in public  55/100

Crime category icon

Corruption or bribery  39/100

Crime category icon

Drug problem  62/100

Prices Around Property

Average Daily Costs Per Person

icon

Bottle of water 1.5L

$0.7 - $2.3

icon

Coffee

$2.9 - $5.8

icon

Beer 0.5L

$1.2 - $3.5

icon

Meal, inexpensive restaurant

$14 - $34.9

icon

Public transport, one-way ticket

$2.1 - $5.8

icon

Taxi 1km (normal tariff)

$1.3 - $3.6

icon

Meal for 2 people, mid-range restaurant, three-course

$69.9 - $139.7

icon

Bottle of mid-range wine

$7.6 - $17.5

icon

McMeal at McDonalds

$8.2 - $11.6

icon

Coke/Pepsi 0.33L

$1.5 - $3.5

icon

Public transport, monthly pass

$174.6 - $326

icon

Gasoline (1 liter)

$1.7 - $2.1

icon

Mobile phone monthly plan

$11.6 - $34.9

icon

Fitness club, monthly fee

$29.1 - $104.8

Weather In London

°C
°F

Precipitation In London

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1023

63

Slider marker

Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

water icons

Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

traffic icons

Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

Clock Icon

Check in after 15:00

Clock Icon

Check out until 12:00

Children welcome

Pets welcome (restrictions apply)

Our Recent Articles