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Image of Hilton London Metropole
Image of Hilton London Metropole
Image of Hilton London Metropole
Image of Hilton London Metropole
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1/5

Image of Hilton London Metropole
Image of Hilton London MetropoleImage of Hilton London MetropoleImage of Hilton London MetropoleImage of Hilton London Metropole

Safety index

62 out of 100

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Safe area tag

Safe area

Business

Pet-friendly

Shopping

City

Hilton London Metropole

Rating icon

7.9

Fair (12,578 ratings)

Westminster, United Kingdom - 

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840 m Hyde Park

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910 m Marble Arch

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910 m Madame Tussauds Wax Museum

Hotel Overview

Hilton London Metropole is a large, centrally located hotel in the Westminster area. It offers guests a variety of amenities and conveniences for both business and leisure stays. Based on user reviews, this hotel enjoys a versatile position for sightseeing, shopping, and accessing public transport.

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Hotel highlights

Location

Breakfast

Bar

  1. Location: Centrally situated, easy access to public transportation and close to many attractions.
  2. Amenities: A wide range of facilities including a swimming pool, fitness center, and various dining options.
  3. Room Size: Spacious rooms compared to other hotels in London.
  4. Staff: Friendly and helpful staff who are willing to assist guests with their needs.
  5. Breakfast: Varied and plentiful breakfast buffet to start the day right.
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Area for improvement

Bathroom

Room

Sleep

  1. Cleanliness: Some guests noted that the cleanliness could be improved in both the rooms and public areas.
  2. Aged Facilities: Several reviewers mentioned that parts of the hotel, including the rooms, could benefit from updates or renovations.
  3. Price: Some guests found the hotel to be expensive, particularly when considering the value for money.
  4. Noise: Noise from the streets and other rooms can sometimes be an issue, affecting guests' sleep quality.
  5. Check-In and Check-Out Process: There can be delays and long waiting times during peak hours.

Amenities

Extra beds/cribs

Soundproof rooms

Breakfast available

Breakfast available

Pet friendly

Pet friendly

Parking available

Parking available

Free WiFi

Free WiFi

Air conditioning

Air conditioning

Restaurant

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Related hotel videos

Score icon7.9

RateScore

Total 12,578 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.6

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7.6

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7.8

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3.9/5

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4.5/5

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agoda

1,173 Reviews

7.6 / 10

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booking

2,263 Reviews

7.6 / 10

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expedia

266 Reviews

7.8 / 10

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google

7,727 Reviews

3.9 / 5

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tripadvisor

1,149 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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7,727+ People Are Talking

Property

Service

Location

Cleanliness

Breakfast

Room

Bar

Sleep

Bathroom

Dining

Atmosphere

Transit

Business

Restaurant

Accessibility

Fitness

Family

Air Conditioning

Kitchen

Safety

TV

Pool

Parking

Wi-Fi

Gym

Nightlife

Wellness

Couples

Spa

Nature

Property was mentioned 1819 times

37% Negative53% Positive

Reviews based on Property

User image
Vahid Jahed7 months ago
4/5Google icon

Great location. Good value. At times, it feels like this property is under staffed in front desk. My room was clean and everything was functioning properly. Food quality and selection was really good both in the lounge and at the restaurant.

User image
C. Adolph4 months ago
1/5Google icon

It is with regret that I must detail our family's recent experience at the Hilton Metropole in London, which was not only disappointing but distressingly unsuitable for a family stay. "Really, Hilton?" The twin rooms, which looked appealing in photographs, seem to have not been updated in the past 20 years, making the hotel a poor choice for any guest or families. Our family room was in desperate need of renovation; the furniture was falling apart with drawers askew in their units, and one almost expected to pull the shower rod off the wall, it was so loosely fixed. We were also dismayed to find mold around the bathtub and a cracked window that allowed water to seep onto the sill and damage the furniture below. The entire non-renovated West Wing carried a musty odor masked by disinfectant. Cleanliness left a lot to be desired. It was evident that housekeeping had only superficially wiped the front of the TV stand, leaving dust in abundance behind it. The most disturbing was the presence of black hairs on the freshly made beds and sideboard – an unwelcome sight that topped our discomfort. We communicated our concerns to the front desk, only to be told that the whole wing had not been renovated yet and that family rooms were only located there. While an offer to view another similar room was made, it hardly seemed a solution given the likelihood of encountering the same issues. We adressed the issue again to the management the day before departure and they tried to solve the situation. Thank you for taking us serious. Charging €300 per night under these conditions feels not only exorbitant but offensive, and I feel i was cheated. Regarding the check-in process, as a Gold member, our experience was notably poor too. After waiting for the previous guests to be attended to, the receptionist left without a word, leaving us waiting for 5 minutes, only to return and assist someone else, bypassing us without explanation or apology. The Concierge Service and baggage storage was helpful and friendly. Regrettably, this was the worst experience we've ever had at a Hilton property and certainly our last in London. If this is the standard for a 4-star Hilton establishment, it is alarmingly inadequate.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023May, 2023Now

General Info

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Total number of rooms 1100

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Number of floors 24

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Number of buildings/towers 3

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Year Built 1973

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

15

Download

93

Upload

72

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Hyde Park

840 m

Marble Arch

910 m

Madame Tussauds Wax Museum

910 m

Regent's Park

1.4 km

Oxford Street

2 km

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Getting around

Edgware Road (Circle Line) Underground Station

140 m

London Paddington Station

560 m

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Airports Nearby

Heathrow Airport (LHR)

20 km

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Restaurants

Caffè Nero

140 m

Fatoush

140 m

The Green Man

210 m

Valentino

280 m

The Hijazi Corner

210 m

Street View

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Daytime safety

65 out of 100

Safe

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Nighttime safety

39 out of 100

Unsafe

Westminster safety index

Safety

Crime

62

Overall Safety Index

Safe

An average rating of the six safety categories

62 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

54

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

63

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Property safety

Risky

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Likelihood of theft.

lowhigh

59

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

76

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

69

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

54

Overall Crime index

Moderate

An average rating of the crime categories

54 out of 100

Property crime severity

Moderate

58

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Mugging or robbery  57/100

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Car theft  43/100

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Car break-ins  50/100

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Home break-ins  48/100

Violent crime severity

Moderate

57

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Physical attacks  54/100

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Racism or religion motivated attacks  40/100

Other crime severity

High

63

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Insult or harassment in public  54/100

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Corruption or bribery  38/100

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Drug problem  62/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $2.3

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Coffee

$2.9 - $7.6

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Beer 0.5L

$1.2 - $3.5

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Meal, inexpensive restaurant

$16.2 - $38.2

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Public transport, one-way ticket

$2.3 - $5.8

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Taxi 1km (normal tariff)

$1.3 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$57.9 - $162

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Bottle of mid-range wine

$8.1 - $17.4

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McMeal at McDonalds

$8.1 - $11.6

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Coke/Pepsi 0.33L

$1.5 - $3.5

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Public transport, monthly pass

$138.9 - $309

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Gasoline (1 liter)

$1.7 - $2.2

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Mobile phone monthly plan

$11.6 - $35.9

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Fitness club, monthly fee

$28.9 - $115.7

Weather In Westminster

°C
°F

Precipitation In Westminster

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1023

63

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome (restrictions apply)

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