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Image of Hilton London Paddington
Image of Hilton London Paddington
Image of Hilton London Paddington
Image of Hilton London Paddington
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1/5

Image of Hilton London Paddington
Image of Hilton London PaddingtonImage of Hilton London PaddingtonImage of Hilton London PaddingtonImage of Hilton London Paddington

Safety index

62 out of 100

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Safe area tag

Safe area

Business

Shopping

Hilton London Paddington

Rating icon

7.8

Fair (13,804 ratings)

Westminster, United Kingdom - 

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560 m Hyde Park

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1.33 km Marble Arch

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2 km Oxford Street

Hotel Overview

Hilton London Paddington, situated in the heart of Westminster, is a renowned hotel recognized for its convenient location and quality accommodations. Reviews often highlight its proximity to major attractions and transport links, making it a popular choice among travelers. However, as with any establishment, guests have shared mixed experiences, shedding light on both the hotel’s strengths and areas for improvement.

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Hotel highlights

Location

Property

Transit

  1. Excellent Location: Praised for its accessibility to public transport and major tourist attractions.
  2. Impressive Architecture: Visitors are often captivated by the hotel's stunning historical façade and interior design.
  3. Friendly Staff: Many reviewers highlight the helpful and courteous nature of the hotel staff.
  4. Quality Breakfast: The breakfast selection receives frequent compliments for its variety and quality.
  5. Comfortable Rooms: Guests appreciate the cleanliness and comfort of the rooms, providing a pleasant stay.
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Area for improvement

Room

Bathroom

Air Conditioning

  1. Pricey: Several guests find the hotel rates to be on the higher side, affecting its value for money.
  2. Noisy at Times: Due to its central location, some guests report disturbances from outside noise, especially at night.
  3. Wi-Fi Issues: Complaints about inconsistent or poor Wi-Fi connection are not uncommon.
  4. Small Rooms: A number of reviews mention that some rooms, particularly the standard ones, can feel quite cramped.
  5. Aged Facilities: Although the historic charm is appreciated, some guests feel that certain parts of the hotel could benefit from updates or renovations.

Amenities

Extra beds/cribs

Breakfast available

Breakfast available

Air conditioning

Air conditioning

Restaurant

Bar

Room service

Room service

Gym

Gym

Laundry

Laundry

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Related hotel videos

Score icon7.8

RateScore

Total 13,804 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.8

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7.3

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7.8

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4.0/5

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4.0/5

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agoda

718 Reviews

7.8 / 10

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booking

3,209 Reviews

7.3 / 10

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expedia

1,006 Reviews

7.8 / 10

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google

3,341 Reviews

4.0 / 5

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tripadvisor

5,530 Reviews

4.0 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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3,341+ People Are Talking

Property

Location

Service

Transit

Cleanliness

Bar

Breakfast

Room

Dining

Sleep

Business

Atmosphere

Bathroom

Accessibility

Restaurant

Air Conditioning

Kitchen

Wi-Fi

Family

Safety

Fitness

Nightlife

Gym

TV

Couples

Parking

Wellness

Spa

Property was mentioned 785 times

27% Negative63% Positive

Reviews based on Property

User image
Kai Johnson1 month ago
5/5Google icon

Highly recommend this hotel. Attached directly to the Paddington station. Easy access from Heathrow, to the GWR, and the tube. Very friendly staff, great service. For Hilton status members, they upgraded my wife and myself and the excellent breakfast buffet is free to Gold and higher status members. Overall excellent experience, one of the best I’ve had at Hilton properties.

User image
Matthew Lee2 months ago
1/5Google icon

Terrible, horrible, disappointing and underwhelming. I'll start with the fact that we had booked a Family Room, but when we got to the room, it was clearly a standard sized room. When we went back to the front desk, they told us we were in a family room. When I showed them the actual listing on the website, the first thing it says is: Larger room. It also shows a picture of a room that looked nothing like our room. The staff kept gaslighting us telling us that this was a family room. Since they had given away our room and the hotel was fully booked, they asked us what we would have them do? That's just the wrong attitude. Instead of admitting what happened and apologizing, they lied and tried to get away with it. The room itself, being the standard room, was not very big and pretty cramped. It was not updated in the art deco style that the hotel claimed on its website. The entire hotel looks dated without major updates for at least a decade. The noise outside the hotel was also a problem as it resulted in interrupted sleep. The only good thing about the location is that it's next to Paddington, which makes it easy to get to the airport. I would not recommend this hotel to anyone, particularly because of the lack of integrity from the staff, but also for the poor value for a relatively expensive Hilton that is dated in a noisy location. And I don't plan on ever going back. I have no faith that the hotel will improve without a change in ownership, management and culture.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 419

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Number of floors 6

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Year Built 1854

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

11

Download

60

Upload

36

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Hyde Park

560 m

Marble Arch

1.33 km

Oxford Street

2 km

Royal Albert Hall

2.5 km

Kensington High Street

2.5 km

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Getting around

London (QQP-Paddington Train Station)

Nearby

Paddington Underground Station

Nearby

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Airports Nearby

Heathrow Airport (LHR)

20 km

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Restaurants

The Lawn

Nearby

Hilton London Paddington Dining & Drinks

Nearby

The Mad Bishop & Bear, Paddington

140 m

The Pride of Paddington

140 m

The Bear

140 m

Street View

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Daytime safety

65 out of 100

Safe

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Nighttime safety

39 out of 100

Unsafe

Westminster safety index

Safety

Crime

62

Overall Safety Index

Safe

An average rating of the six safety categories

62 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

54

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

63

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Property safety

Risky

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Likelihood of theft.

lowhigh

59

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

76

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

69

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

54

Overall Crime index

Moderate

An average rating of the crime categories

54 out of 100

Property crime severity

Moderate

58

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Mugging or robbery  57/100

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Car theft  43/100

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Car break-ins  50/100

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Home break-ins  48/100

Violent crime severity

Moderate

57

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Physical attacks  54/100

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Racism or religion motivated attacks  40/100

Other crime severity

High

63

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Insult or harassment in public  54/100

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Corruption or bribery  38/100

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Drug problem  62/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $2.3

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Coffee

$2.9 - $7.6

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Beer 0.5L

$1.2 - $3.5

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Meal, inexpensive restaurant

$16.2 - $38.2

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Public transport, one-way ticket

$2.3 - $5.8

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Taxi 1km (normal tariff)

$1.3 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$57.9 - $162

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Bottle of mid-range wine

$8.1 - $17.4

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McMeal at McDonalds

$8.1 - $11.6

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Coke/Pepsi 0.33L

$1.5 - $3.5

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Public transport, monthly pass

$138.9 - $309

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Gasoline (1 liter)

$1.7 - $2.2

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Mobile phone monthly plan

$11.6 - $35.9

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Fitness club, monthly fee

$28.9 - $115.7

Weather In Westminster

°C
°F

Precipitation In Westminster

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1023

63

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 16:00

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Check out until 12:00

Children welcome

No pets, service animals welcome

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