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Image of JW Marriott Grosvenor House London
Image of JW Marriott Grosvenor House London
Image of JW Marriott Grosvenor House London
Image of JW Marriott Grosvenor House London
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1/5

Image of JW Marriott Grosvenor House London
Image of JW Marriott Grosvenor House LondonImage of JW Marriott Grosvenor House LondonImage of JW Marriott Grosvenor House LondonImage of JW Marriott Grosvenor House London

Safety index

62 out of 100

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Safe area tag

Safe area

Business

Eco-certified

Family

Luxury

Shopping

City

JW Marriott Grosvenor House London

Rating icon

8.9

Good (9,953 ratings)

Westminster, United Kingdom - 

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210 m Hyde Park

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490 m Marble Arch

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1.05 km Oxford Street

Hotel Overview

JW Marriott Grosvenor House London, situated in the prestigious Westminster area, stands as a symbol of elegance and luxury. Based on user reviews, it has garnered a reputation for its exceptional service, prime location, and distinctive blend of historic charm and modern amenities. It provides guests with an unforgettable experience, embodying the grace and sophistication that define London's high standard of hospitality.

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Hotel highlights

Service

Property

Location

  1. Exceptional Service: The staff's attentiveness and professionalism are frequently highlighted, enhancing the overall guest experience.
  2. Prime Location: Its location in Westminster makes it an ideal base for exploring London's iconic landmarks and attractions.
  3. Luxurious Rooms: Guests appreciate the spacious, elegantly appointed rooms offering comfort and style.
  4. Impressive Amenities: Features such as a well-equipped fitness center, exquisite dining options, and high-quality in-room amenities are highly praised.
  5. Historic Charm: The hotel's historic architecture and interior design are admired for their beauty and sophistication.
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Area for improvement

Safety

Air Conditioning

  1. Price: Many guests find the hotel's rates to be quite high, potentially limiting its accessibility to a wider audience.
  2. Noisy Environment: Some guests have reported disturbances from both internal noises within the hotel and external city sounds.
  3. Occasional Wait Times: There can be waits for services such as check-in, dining, and concierge services during peak times.
  4. Limited Room Views: A number of guests were disappointed with the views from their rooms, which didn’t meet their expectations.
  5. Additional Charges: Extra fees for services such as WiFi, parking, and certain amenities have been a point of contention for some guests.

Amenities

Babysitting

Babysitting

Breakfast available

Breakfast available

Parking available

Parking available

Free WiFi

Free WiFi

Air conditioning

Air conditioning

Restaurant

Bar

Room service

Room service

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Related hotel videos

Score icon8.9

RateScore

Total 9,953 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.4

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8.2

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8.8

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4.5/5

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4.5/5

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agoda

48 Reviews

8.4 / 10

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booking

1,001 Reviews

8.2 / 10

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expedia

698 Reviews

8.8 / 10

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google

4,577 Reviews

4.5 / 5

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tripadvisor

3,629 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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4,577+ People Are Talking

Service

Property

Location

Bar

Dining

Atmosphere

Breakfast

Cleanliness

Bathroom

Business

Room

Sleep

Restaurant

Couples

Nightlife

Safety

Family

Accessibility

Parking

Wi-Fi

Transit

Fitness

Air Conditioning

Nature

Gym

TV

Kitchen

Service was mentioned 810 times

17% Negative80% Positive

Reviews based on Service

User image
Dania Macias1 month ago
5/5Google icon

I stayed 4 nights and had the Executive Suite Room. Excellent location across from Hyde park and just 5 minutes walking to shops and restaurants and minutes to the bus stop for the Hop on and Hop off bus which I take in every city I visit. The Hotel staff was very friendly and personable and immediately checked me into my room even though I arrived a couple hours before check in time. My room was beautiful with a large screen TV , high ceilings and the lighting throughout the Suite was very calming. I felt so comfortable and looked forward to coming back to my room after a long day of walking and touring the city. The bed was comfy and cozy with fluffy pillows and soft mattress . It had a separate living space area with a desk where I could work from and a Nespresso machine for my morning coffee. The Bedroom was nicely situated in between the bathroom and the living room so I never heard any noise from other Guests. I am very sensitive to noise and never heard any stomping around from Guests above me which I normally hear at other Hotels and is extremely annoying but not at the JW Marriott Grosvenor. The Concierge were all extremely helpful and they even had doormen to open the door for me when I would come in which I thought was a nice touch. The Club M Lounge was extraordinary with a full american style breakfast and coffee machines that could make any type of coffee drink you can imagine. They even had fresh green juices. And the nightly happy hour was above and beyond with great entrees and cheese boards galore with champagne, red wines and white wines. I ate at the hotel most of the time because the food was delicious and came included with my Suite reservation. 5 stars !!!!

User image
Remon Bahram2 months ago
4/5Google icon

JW Steakhouse offers a lovely upscale dining atmosphere with spacious seating between tables and a nice cloakroom service - a special touch. On our recent dinner visit, the food choices appealingly ranged from quality steaks to burgers to seafood. I opted for the steak with peppercorn sauce, cooked precisely to my preference of medium rare. My wife enjoyed her burger, which came with a side of sweet potato fries included in the price - an unexpected bonus. Although we passed on dessert this time, the cheesecake is a must-try from a previous visit - a generously sized portion perfect for sharing. The only disappointment came at the start of our meal. The waiter who initially greeted us and provided his name and menus never returned. Another server, whose name we unfortunately didn't catch, ultimately waited on us instead. While polite, a smile and warmer manner would have enhanced the service. Minor issue aside, for a quality steakhouse meal in a prime location opposite Hyde Park, JW Steakhouse hits the marks. The winter lights of Winter Wonderland fairs across the street added to the experience this time of year. An onsite Starbucks inside The Grosvenor House provides a convenient option for coffee or a nightcap if desired. This restaurant deserves its positive reputation - I'd gladly recommend it for fine dining in the heart of London.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 496

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Number of floors 8

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Number of buildings/towers 1

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Year Built 1929

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

9

Download

124

Upload

94

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Hyde Park

210 m

Marble Arch

490 m

Oxford Street

1.05 km

Buckingham Palace

1.33 km

Piccadilly Circus

2.5 km

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Getting around

London (ZEP-Victoria Train Station)

2 km

Marble Arch Underground Station

420 m

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Airports Nearby

Heathrow Airport (LHR)

19.5 km

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Restaurants

Marriott Grosvenor House Executive Lounge

140 m

North Audley Cantine

490 m

Hideaway

350 m

EL&N London

Nearby

The Connaught Patisserie

420 m

Street View

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Daytime safety

65 out of 100

Safe

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Nighttime safety

39 out of 100

Unsafe

Westminster safety index

Safety

Crime

62

Overall Safety Index

Safe

An average rating of the six safety categories

62 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

54

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

63

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Property safety

Risky

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Likelihood of theft.

lowhigh

59

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

76

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

69

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

54

Overall Crime index

Moderate

An average rating of the crime categories

54 out of 100

Property crime severity

Moderate

58

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Mugging or robbery  57/100

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Car theft  43/100

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Car break-ins  50/100

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Home break-ins  48/100

Violent crime severity

Moderate

57

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Physical attacks  54/100

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Racism or religion motivated attacks  40/100

Other crime severity

High

63

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Insult or harassment in public  54/100

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Corruption or bribery  38/100

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Drug problem  62/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $2.3

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Coffee

$2.9 - $7.6

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Beer 0.5L

$1.2 - $3.5

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Meal, inexpensive restaurant

$16.2 - $38.2

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Public transport, one-way ticket

$2.3 - $5.8

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Taxi 1km (normal tariff)

$1.3 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$57.9 - $162

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Bottle of mid-range wine

$8.1 - $17.4

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McMeal at McDonalds

$8.1 - $11.6

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Coke/Pepsi 0.33L

$1.5 - $3.5

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Public transport, monthly pass

$138.9 - $309

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Gasoline (1 liter)

$1.7 - $2.2

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Mobile phone monthly plan

$11.6 - $35.9

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Fitness club, monthly fee

$28.9 - $115.7

Weather In Westminster

°C
°F

Precipitation In Westminster

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1023

63

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets

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