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Image of London Hilton on Park Lane
Image of London Hilton on Park Lane
Image of London Hilton on Park Lane
Image of London Hilton on Park Lane
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1/5

Image of London Hilton on Park Lane
Image of London Hilton on Park LaneImage of London Hilton on Park LaneImage of London Hilton on Park LaneImage of London Hilton on Park Lane

Safety index

60 out of 100

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Business

Eco-certified

Luxury

Pet-friendly

Shopping

London Hilton on Park Lane

Rating icon

8.5

Good (7,648 ratings)

Westminster, United Kingdom - 

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210 m Hyde Park

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770 m Buckingham Palace

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1.12 km Harrods

Hotel Overview

London Hilton on Park Lane is a luxurious hotel located in the prestigious area of Westminster. It offers stunning views, exceptional service, and a variety of amenities designed to cater to the needs of its discerning guests. However, like any accommodation, it has its mix of positive and negative reviews from past visitors.

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Hotel highlights

Service

Property

Location

  1. Exceptional Location: Situated in the heart of the city, guests have easy access to major attractions.
  2. Exquisite Dining: Offers a range of dining options with fine cuisine.
  3. Stunning Views: Many rooms provide breathtaking views of the city and its landmarks.
  4. Luxurious Amenities: Equipped with high-end amenities for comfort and relaxation.
  5. Professional Staff: The service provided by the staff is often highlighted as exceptional and accommodating.
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Area for improvement

Bathroom

Safety

Kitchen

  1. Costly: Accommodation and services can be quite expensive.
  2. Noisy: Proximity to busy areas may result in noise disturbances for some guests.
  3. Room Size: Some visitors have noted that the rooms can be on the smaller side.
  4. Decor: A few guests have mentioned that the decor is outdated in certain areas.
  5. Occasional Service Lapses: Although rare, there have been mentions of inconsistency in service quality.

Amenities

Microwave

Extra beds/cribs

Soundproof rooms

Breakfast available

Breakfast available

Pet friendly

Pet friendly

Parking available

Parking available

Air conditioning

Air conditioning

Restaurant

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Related hotel videos

Score icon8.5

RateScore

Total 7,648 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.0

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7.9

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8.0

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4.4/5

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agoda

182 Reviews

8.0 / 10

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booking

1,361 Reviews

7.9 / 10

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expedia

1,000 Reviews

8.0 / 10

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google

5,105 Reviews

4.4 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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5,105+ People Are Talking

Service

Property

Location

Bar

Dining

Room

Breakfast

Atmosphere

Cleanliness

Sleep

Bathroom

Nature

Restaurant

Business

Parking

Accessibility

Nightlife

Transit

Couples

Safety

Fitness

Wellness

Spa

Family

Gym

Air Conditioning

Kitchen

Wi-Fi

TV

Service was mentioned 905 times

14% Negative81% Positive

Reviews based on Service

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Antony Savvas3 months ago
2/5Google icon

I was room 721, booked by a client, and I find it difficult to believe that people actually pay 650 a night for this place, with a buffet breakfast you have to pay an additional service charge on - I doubt that all goes to the staff? The hotel is a landmark and has its regulars, but they have more money than sense in my opinion. The rooms need a big update, are poorly equipped with modern power sockets, have an old fashioned air conditioning system, the room windows easily steam up, there was a massive stain on the carpet in front of the TV, the shower head was in a very odd position in an old fashioned shower over a bath, and the additional toiletries on top of the large ones fixed to the wall were meagre. Now the check-in process, as I said, the room was booked by a client for a major conference held at the hotel, but on checking in I was told I would have to initially pay for the room. I called the client, whose rep came down to sort it out - I wouldn't be charged we were both told by reception. Next day I get the bill and I've been charged. I contact reception and query it, they say they'll contact my client. I then get an email to say I've been refunded. Apparently, it was due to my US client not sending the money for my room until the morning of my departure, but I really can't understand why the hotel did not believe they would get 650 quid from a major US technology company, when that same company was spending many tens of thousands of pounds at the hotel for their event, it seems rather petty to me. The breakfast was also average in a tiny and busy dining area. The coffee brought to me was weak, and the 'full English' actually had less items available than a Hilton DoubleTree or Hilton Garden. The bacon was dry, the sausages were excellent, the scrambled egg was cold, dry and powdery, and there was no black pudding, for instance. The breads and pastries, that I didn't have, looked good.

User image
Anil Chandel2 months ago
1/5Google icon

I recently stayed at Hilton Park Lane for one night, having booked a room for three adults two months in advance for a visit to Winter Wonderland. I was assured of receiving a room with an extra bed. However, my problems began immediately upon check-in. The room assigned to me on the 5th floor was small and in poor condition, with no space for an extra bed for the third adult. When I approached the reception for a resolution, expecting a swift response, I encountered extremely disappointing service. In my 20 years of frequenting London hotels for work and leisure, I have never experienced such humiliation. The reception staff were unhelpful and rude, stating there was nothing they could do, even though they showed me several rooms, all equally unsuitable. I spent an hour and a half being shuffled between different staff members in the lobby, leading to a missed time slot for Winter Wonderland. This lack of professionalism in the hospitality industry is unacceptable. The staff seemed completely clueless about handling the situation. Ultimately, the room provided on the thirteenth floor was also in a state of disrepair, with faulty power sockets, broken towel rails, and no workspace due to the cramped conditions with the extra bed. Staying at this hotel was a major mistake, leaving me and my family feeling insulted and disrespected. After this experience, I am inclined to avoid Hilton hotels in the future.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jun, 2023Now

General Info

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Total number of rooms 453

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Number of floors 28

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Number of buildings/towers 1

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Year Built 1963

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

7

Download

103

Upload

80

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Hyde Park

210 m

Buckingham Palace

770 m

Harrods

1.12 km

Piccadilly Circus

1.19 km

Oxford Street

1.19 km

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Getting around

Hyde Park Corner Underground Station

280 m

London Victoria Station

1.12 km

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Airports Nearby

Heathrow Airport (LHR)

19.5 km

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Restaurants

Playboy Club London

Nearby

EL&N London

Nearby

CUT at 45 Park Lane

140 m

Cut

210 m

Metropolitan by COMO, London

Nearby

Street View

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Daytime safety

65 out of 100

Safe

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Nighttime safety

39 out of 100

Unsafe

Westminster safety index

Safety

Crime

60

Overall Safety Index

Risky

An average rating of the six safety categories

60 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

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51

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Physical safety

Risky

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Likelihood of injury due to harmful intent.

lowhigh

60

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Property safety

Risky

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Likelihood of theft.

lowhigh

56

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

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76

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

66

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

54

Overall Crime index

Moderate

An average rating of the crime categories

54 out of 100

Property crime severity

Moderate

58

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Mugging or robbery  57/100

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Car theft  43/100

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Car break-ins  50/100

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Home break-ins  48/100

Violent crime severity

Moderate

57

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Physical attacks  54/100

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Racism or religion motivated attacks  40/100

Other crime severity

High

63

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Insult or harassment in public  54/100

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Corruption or bribery  38/100

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Drug problem  62/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $2.3

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Coffee

$2.9 - $7.6

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Beer 0.5L

$1.2 - $3.5

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Meal, inexpensive restaurant

$16.2 - $38.2

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Public transport, one-way ticket

$2.3 - $5.8

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Taxi 1km (normal tariff)

$1.3 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$57.9 - $162

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Bottle of mid-range wine

$8.1 - $17.4

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McMeal at McDonalds

$8.1 - $11.6

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Coke/Pepsi 0.33L

$1.5 - $3.5

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Public transport, monthly pass

$138.9 - $309

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Gasoline (1 liter)

$1.7 - $2.2

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Mobile phone monthly plan

$11.6 - $35.9

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Fitness club, monthly fee

$28.9 - $115.7

Weather In Westminster

°C
°F

Precipitation In Westminster

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1023

63

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome

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