RatePunk Logo
Image of Mercure London Paddington
Image of Mercure London Paddington
Image of Mercure London Paddington
Image of Mercure London Paddington
icon

1/5

Image of Mercure London Paddington
Image of Mercure London PaddingtonImage of Mercure London PaddingtonImage of Mercure London PaddingtonImage of Mercure London Paddington

Safety index

62 out of 100

Show All Photos

Safe area tag

Safe area

Business

Family

Pet-friendly

Shopping

Romantic

City

Mercure London Paddington

Rating icon

6.8

Poor (7,521 ratings)

London, United Kingdom - 

show on map
Location icon

490 m Hyde Park

Location icon

1.19 km Marble Arch

Location icon

2 km Oxford Street

Hotel Overview

Mercure London Paddington is a hotel that offers convenient accommodations for both business and leisure travelers. Based on user reviews, guests have a mixed but generally positive experience staying at this hotel.

Thumbs up icon

Hotel highlights

Location

Transit

Atmosphere

  1. Location: Guests appreciate its proximity to transportation hubs and key attractions, making it easy to explore the city.
  2. Comfortable Rooms: Many reviews mention the comfort and cleanliness of the rooms, ensuring a pleasant stay.
  3. Friendly Staff: The helpfulness and friendliness of the staff are often highlighted, providing a welcoming atmosphere.
  4. Good Value: The hotel is praised for offering good value for the money, with reasonable rates for its location and amenities.
  5. Quiet Environment: Despite its central location, several reviewers have noted the quietness inside the hotel, allowing for a restful sleep.
Thumbs down icon

Area for improvement

Sleep

Bathroom

Amenities

  1. Room Size: Some guests find the rooms to be quite small, which can be challenging for those with large luggage or staying for longer periods.
  2. Breakfast Options: The breakfast served at the hotel can be a letdown for some, with mentions of limited options and average quality.
  3. Outdated Decor: A few reviewers have mentioned that the decor and some facilities seem outdated and could benefit from an upgrade.
  4. Internet Connectivity: There are complaints regarding the Wi-Fi service being unreliable or slow, which can be inconvenient for travelers needing constant internet access.
  5. Additional Charges: Some guests were not pleased with unexpected additional charges, such as for early check-in or certain amenities.

Amenities

Extra beds/cribs

Breakfast available

Breakfast available

Free WiFi

Laundry

Laundry

Air conditioning

Air conditioning

Pet friendly

Pet friendly

Housekeeping

Room service

Room service

Youtube Icon

Related hotel videos

Score icon6.8

RateScore

Total 7,521 Reviews

Info icon

RateScore is average rating from most popular providers

Blended Web Rating

Icon

7.5

Icon

6.4

Icon

6.8

Icon

3.6/5

Icon

3.5/5

Icon

agoda

497 Reviews

7.5 / 10

Icon

booking

2,469 Reviews

6.4 / 10

Icon

expedia

1,000 Reviews

6.8 / 10

Icon

google

1,127 Reviews

3.6 / 5

Icon

tripadvisor

2,428 Reviews

3.5 / 5

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

1,127+ People Are Talking

Property

Service

Location

Sleep

Cleanliness

Transit

Breakfast

Amenities

Bathroom

Air Conditioning

Restaurant

Food

Bar

Accessibility

Wi-Fi

Atmosphere

Business

Kitchen

Entertainment

Couples

Gym

Fitness

Family

Safety

Property was mentioned 322 times

45% Negative43% Positive

Reviews based on Property

User image
Jan Broe2 months ago
3/5Google icon

Fantastic location, just outside the entrance to Paddington station. Great when you arrive into Heathrow and can take a direct train to Paddington, and then just walk a few steps before you arrive in the hotel. Saves you navigating around London on the Underground, busses etc. with heavy luggage. Front desk staff are friendly and helpful. The hotel is in an older building and its age is also reflected in the room furnishings, bathrooms etc. Don't expect modern luxury. But it is clean and it works. Had read in advance that the rooms advertised as 'small' are indeed that, and decided to steer clear of those. So I had booked a standard twin bed room. This was adequate for my wife and myself, but compared to other Mercure hotel rooms across Europe, it was still fairly small. Fx. there was just one chair to sit on. The other person in the room would have to sit on the bed. (Not that there would have been room for more furniture...) The room walls and the doors are paper thin, so you can clearly hear other guests in both the neighboring rooms and in the hallways. Thankfully during our 3-night stay the hotel was fairly quiet between 22.00 and 07.00, so we slept fine but I had brought earplugs just in case... For a fair comparison it must be mentioned that this Mercure hotel is significantly cheaper than other Mercure hotels in central London, and I guess this is because of the smaller rooms and the age of the building. Breakfast is in a public restaurant on the ground floor. It is adequate but not fantastic, compared to other Mercures. However, once again the price reflects this. Would I stay there again? Maybe. But on my next visit to London I might sample other Mercures to see if they offer a better quality for their higher price.

User image
Jane Carter5 months ago
3/5Google icon

It's an old building and is poorly planned out as the use of space leads to areas with lots of room not being used and others areas being really cramped. The photos don't tell the full picture. I couldn't walk around the bottom of the bed in my room (416) it was so crammed in and there was a desk that was pointless as there wasn't space to pull the seat out and sit on it comfortably at the desk. And you'd have to find somewhere to move the bin to. On arrival there was no remote and once obtained, TV still not working so someone had to come up and sort out plugging it in behind the screen. The shower doors were a tight squeeze but the shower was good. The rest of the bathroom was spacious but everything was crammed into one corner - so it was wasted space! P The room was hot so I got the air con on but at night it was noisy but needed it on to fight the heat that was coming from the fridge that doubled as a bedside table. Woken early by neighbouring door next to my room being opened and closed numerous times and conversations being held right outside my door. Overall I was glad to leave as, despite lots of things to soften the blow like mini bottles of wine, coke in fridge etc, it didn't make up for what was an uncomfortable stay. When I checked out I wasn't asked how things were and wasn't even thanked which was a shame because the staff had been great until that point. Mixed feelings to be honest as the location was great but I didn't sleep well and didn't feel comfortable overall. Not sure how the hotel overcomes these issues without rethinking layout and having more single rooms. But in the meantime, advertise the hotel more honestly and openly would help. Advertise the smaller rooms as 'compact' and reduce the price and people will be happier I imagine.

Hotel Quality

Info icon

The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

Bullet point

Total number of rooms 86

Bullet point

Number of floors 5

Bullet point

Number of buildings/towers 1

WiFi Quality

icon

Download, Mbps

icon

Upload, Mbps

Ping, ms

Idle

17

Download

74

Upload

37

Wifi Speed Is Good For

icon

web browsing

icon

HD online movies

icon

group video calls

icon

online streaming

icon

4K online movies

icon

online gaming

Choose Room

Location Area Map

icon

What's nearby

Hyde Park

490 m

Marble Arch

1.19 km

Oxford Street

2 km

Royal Albert Hall

2.5 km

Kensington High Street

2.5 km

icon

Getting around

London Paddington Station

Nearby

Paddington Underground Station

Nearby

icon

Airports Nearby

Heathrow Airport (LHR)

20.5 km

icon

Restaurants

The Lawn

210 m

Hilton London Paddington Dining & Drinks

140 m

The Mad Bishop & Bear, Paddington

210 m

Angus Steakhouse

140 m

LEON Paddington

140 m

Street View

Icon

Daytime safety

65 out of 100

Safe

Icon

Nighttime safety

39 out of 100

Unsafe

London safety index

Safety

Crime

62

Overall Safety Index

Safe

An average rating of the six safety categories

62 out of 100

Icon

Women safety

Risky

Info icon

Likelihood of inappropriate behavior against women.

lowhigh

54

Icon

Physical safety

Safe

Info icon

Likelihood of injury due to harmful intent.

lowhigh

63

Icon

Property safety

Risky

Info icon

Likelihood of theft.

lowhigh

59

Icon

Political safety

Safe

Info icon

Potential for infringement of political rights or political unrest.

lowhigh

76

Icon

LGBTQ safety

Safe

Info icon

Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

69

Icon

Medical safety

Risky

Info icon

Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

54

Overall Crime index

Moderate

An average rating of the crime categories

54 out of 100

Property crime severity

Moderate

58

Crime category icon

Mugging or robbery  57/100

Crime category icon

Car theft  43/100

Crime category icon

Car break-ins  50/100

Crime category icon

Home break-ins  48/100

Violent crime severity

Moderate

57

Crime category icon

Physical attacks  54/100

Crime category icon

Racism or religion motivated attacks  40/100

Other crime severity

High

63

Crime category icon

Insult or harassment in public  54/100

Crime category icon

Corruption or bribery  38/100

Crime category icon

Drug problem  62/100

Prices Around Property

Average Daily Costs Per Person

icon

Bottle of water 1.5L

$0.6 - $2.3

icon

Coffee

$2.9 - $7.6

icon

Beer 0.5L

$1.2 - $3.5

icon

Meal, inexpensive restaurant

$16.2 - $38.2

icon

Public transport, one-way ticket

$2.3 - $5.8

icon

Taxi 1km (normal tariff)

$1.3 - $3.5

icon

Meal for 2 people, mid-range restaurant, three-course

$57.9 - $162

icon

Bottle of mid-range wine

$8.1 - $17.4

icon

McMeal at McDonalds

$8.1 - $11.6

icon

Coke/Pepsi 0.33L

$1.5 - $3.5

icon

Public transport, monthly pass

$138.9 - $309

icon

Gasoline (1 liter)

$1.7 - $2.2

icon

Mobile phone monthly plan

$11.6 - $35.9

icon

Fitness club, monthly fee

$28.9 - $115.7

Weather In London

°C
°F

Precipitation In London

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1023

63

Slider marker

Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

water icons

Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

traffic icons

Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

Clock Icon

Check in after 15:00

Clock Icon

Check out until 11:00

Children welcome

Pets welcome

Our Recent Articles