RatePunk Logo
Image of Novotel London ExCeL
Image of Novotel London ExCeL
Image of Novotel London ExCeL
Image of Novotel London ExCeL
icon

1/5

Image of Novotel London ExCeL
Image of Novotel London ExCeLImage of Novotel London ExCeLImage of Novotel London ExCeLImage of Novotel London ExCeL

Safety index

86 out of 100

Show All Photos

Safe area tag

Safe area

Business

Family

Pet-friendly

Shopping

Novotel London ExCeL

Rating icon

8.2

Good (10,469 ratings)

London, United Kingdom - 

show on map
Location icon

210 m ExCeL Exhibition Centre

Location icon

280 m Royal Victoria Bridge

Location icon

350 m IFS Cloud Royal Docks Station

Hotel Overview

Novotel London ExCeL is a contemporary hotel positioned near the ExCeL Convention Centre in London. Based on user reviews, it offers a mix of amenities and services that cater to both business and leisure travelers.

Thumbs up icon

Hotel highlights

Property

Service

Location

  1. Location: Conveniently near the convention center and public transport, making it ideal for business trips and sightseeing.
  2. Views: Many rooms offer stunning views of the waterfront, enhancing the stay experience.
  3. Staff: Friendly and helpful staff, often praised for their excellent service.
  4. Breakfast: A varied and satisfying breakfast buffet with a wide selection of foods.
  5. Cleanliness: High standards of cleanliness throughout the hotel, including rooms and common areas.
Thumbs down icon

Area for improvement

Air Conditioning

  1. Price: Some guests find the hotel and its services somewhat expensive.
  2. Room Size: Rooms are considered small by some guests, especially for families or longer stays.
  3. Noise: Noise from nearby construction and the airport can be an issue for some guests.
  4. Internet Connectivity: Wi-Fi service can be inconsistent, with some guests experiencing connectivity issues.
  5. Parking: Limited and expensive parking facilities.

Amenities

Extra beds/cribs

Breakfast available

Breakfast available

Parking available

Parking available

Free WiFi

Laundry

Laundry

Pet friendly

Pet friendly

Housekeeping

Room service

Room service

Youtube Icon

Related hotel videos

Score icon8.2

RateScore

Total 10,469 Reviews

Info icon

RateScore is average rating from most popular providers

Blended Web Rating

Icon

8.3

Icon

8.1

Icon

8.6

Icon

4.3/5

Icon

4.0/5

Icon

agoda

323 Reviews

8.3 / 10

Icon

booking

3,476 Reviews

8.1 / 10

Icon

expedia

1,000 Reviews

8.6 / 10

Icon

google

2,450 Reviews

4.3 / 5

Icon

tripadvisor

3,220 Reviews

4.0 / 5

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

2,450+ People Are Talking

Property

Service

Location

Cleanliness

Breakfast

Atmosphere

Amenities

Food

Bar

Sleep

Bathroom

Restaurant

Transit

Business

Family

Accessibility

Parking

Air Conditioning

Fitness

Kitchen

Wellness

Nature

Entertainment

Gym

Safety

Wi-Fi

Spa

Nightlife

Couples

Property was mentioned 584 times

13% Negative83% Positive

Reviews based on Property

User image
Suhayla Kulsoom3 months ago
3/5Google icon

Wasn’t entirely impressed with my stay. The shower drain was blocked so when I had a shower the bathroom flooded. The view was depressing, we were facing a block of windows and what looked like a dirt site. The hotel did not pre warn me that there was maintenance work directly outside the building which was blocking the car park, we were able to use the car park once notifying reception to ask maintenance to let us in, it was really inconvenient not be able to come and go from the car park due to all the work. When we tried to take the car out in the evening the reception staff told us we couldn’t as it was blocked! However a maintenance worker let us leave. We were also told we had to be out the car park before 11pm the following morning or risked being blocked in for the remainder of the day! Major inconvenience with the car park and dissatisfied with quality of the bathroom. If I was aware beforehand I wouldn’t have booked this hotel.

User image
Tonio Lia1 year ago
1/5Google icon

We booked 2 interconnected family rooms for 5 nights however one of the rooms had a foul smell and we requested an immediate change. The problematic room was changed however they fail to keep up with their promise to give us 2 interconnected rooms as we have requested from the beginning and what we actually paid for. My family with young kids therefore had to stay in 2 separate rooms for all the stay which was unacceptable but had no other choice as the hotel was prepaid many weeks in advance. Breakfast staff was great however most of the reception staff were too slow and seemed inexperienced, not even the manager was helpful in our case. Location was good however I would suggest the IBIS hotel next time which is in the same building block.

Hotel Quality

Info icon

The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

Bullet point

Total number of rooms 257

Bullet point

Number of floors 9

Bullet point

Number of buildings/towers 1

Bullet point

Year Built 2004

WiFi Quality

icon

Download, Mbps

icon

Upload, Mbps

Ping, ms

Idle

10

Download

101

Upload

103

Wifi Speed Is Good For

icon

web browsing

icon

HD online movies

icon

group video calls

icon

online streaming

icon

4K online movies

icon

online gaming

Choose Room

Location Area Map

icon

What's nearby

ExCeL Exhibition Centre

210 m

Royal Victoria Bridge

280 m

IFS Cloud Royal Docks Station

350 m

The Crystal

420 m

ISKCON Bhaktivedanta Manor

1.26 km

icon

Getting around

West Ham Station

2 km

Royal Victoria DLR Station

420 m

icon

Airports Nearby

London City Airport (LCY)

3 km

icon

Restaurants

Subway

420 m

Sandwich & Co

210 m

Costa Coffee

280 m

Ice Cream Time

350 m

Top 1 Forever

210 m

Street View

Icon

Daytime safety

64 out of 100

Safe

Icon

Nighttime safety

38 out of 100

Unsafe

London safety index

Safety

Crime

86

Overall Safety Index

Very Safe

An average rating of the six safety categories

86 out of 100

Icon

Women safety

Very Safe

Info icon

Likelihood of inappropriate behavior against women.

lowhigh

81

Icon

Physical safety

Very Safe

Info icon

Likelihood of injury due to harmful intent.

lowhigh

100

Icon

Property safety

Risky

Info icon

Likelihood of theft.

lowhigh

47

Icon

Political safety

Very Safe

Info icon

Potential for infringement of political rights or political unrest.

lowhigh

87

Icon

LGBTQ safety

Very Safe

Info icon

Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

100

Icon

Medical safety

Very Safe

Info icon

Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

54

Overall Crime index

Moderate

An average rating of the crime categories

54 out of 100

Property crime severity

Moderate

58

Crime category icon

Mugging or robbery  58/100

Crime category icon

Car theft  44/100

Crime category icon

Car break-ins  51/100

Crime category icon

Home break-ins  48/100

Violent crime severity

Moderate

57

Crime category icon

Physical attacks  54/100

Crime category icon

Racism or religion motivated attacks  41/100

Other crime severity

High

64

Crime category icon

Insult or harassment in public  55/100

Crime category icon

Corruption or bribery  39/100

Crime category icon

Drug problem  62/100

Prices Around Property

Average Daily Costs Per Person

icon

Bottle of water 1.5L

$0.7 - $2.3

icon

Coffee

$2.9 - $5.8

icon

Beer 0.5L

$1.2 - $3.5

icon

Meal, inexpensive restaurant

$13.9 - $34.9

icon

Public transport, one-way ticket

$2.1 - $5.8

icon

Taxi 1km (normal tariff)

$1.3 - $3.6

icon

Meal for 2 people, mid-range restaurant, three-course

$69.7 - $139.4

icon

Bottle of mid-range wine

$7.6 - $17.4

icon

McMeal at McDonalds

$8.1 - $11.6

icon

Coke/Pepsi 0.33L

$1.5 - $3.5

icon

Public transport, monthly pass

$174.3 - $325.3

icon

Gasoline (1 liter)

$1.6 - $2.1

icon

Mobile phone monthly plan

$11.6 - $34.9

icon

Fitness club, monthly fee

$29 - $104.6

Weather In London

°C
°F

Precipitation In London

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1023

63

Slider marker

Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

water icons

Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

traffic icons

Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

Clock Icon

Check in after 15:00

Clock Icon

Check out until 12:00

Children welcome

Pets welcome (restrictions apply)

Our Recent Articles