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Image of Novotel London Paddington
Image of Novotel London Paddington
Image of Novotel London Paddington
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1/5

Image of Novotel London Paddington
Image of Novotel London PaddingtonImage of Novotel London PaddingtonImage of Novotel London PaddingtonImage of Novotel London Paddington

Safety index

56 out of 100

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Business

Family

Pet-friendly

Shopping

Novotel London Paddington

Rating icon

8.1

Good (8,926 ratings)

London, United Kingdom - 

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1.12 km Hyde Park

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2 km Sherlock Holmes Museum

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2 km Lord's Cricket Ground

Hotel Overview

Novotel London Paddington, located in the Westminster area, is often celebrated for its convenient location and comprehensive amenities. Based on user reviews, this hotel blends comfort with functionality, catering to both business and leisure travelers.

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Hotel highlights

Location

Service

Property

  1. Convenient Location: Strategically situated for easy access to public transportation and local attractions.
  2. Spacious and Clean Rooms: Guests appreciate the roomy interiors and high standards of cleanliness.
  3. Friendly Staff: The hotel staff is noted for their helpfulness and welcoming attitude.
  4. Excellent Breakfast Options: A variety of high-quality breakfast options cater to different dietary needs.
  5. Modern Facilities: Guests enjoy the modern amenities and decor, enhancing the overall stay experience.
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Area for improvement

Bathroom

Air Conditioning

  1. Pricey: Some guests feel the hotel rates are on the higher side, especially during peak seasons.
  2. Intermittent Wi-Fi: There are occasional complaints about the reliability of the hotel's Wi-Fi connection.
  3. Busy Breakfast Area: During peak times, the breakfast area can become overly crowded, reducing the dining experience.
  4. Limited Pool Hours: The swimming pool has restricted opening times, which doesn't always align with guest schedules.
  5. Street Noise: Rooms facing the street may experience noise, which can affect the quality of rest for some guests.

Amenities

Extra beds/cribs

Soundproof rooms

Breakfast available

Breakfast available

Pool

Pet friendly

Pet friendly

Free WiFi

Free WiFi

Restaurant

Bar

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Related hotel videos

Score icon8.1

RateScore

Total 8,926 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.2

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8.0

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8.4

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4.2/5

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4.0/5

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agoda

599 Reviews

8.2 / 10

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booking

2,540 Reviews

8.0 / 10

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expedia

1,002 Reviews

8.4 / 10

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google

1,613 Reviews

4.2 / 5

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tripadvisor

3,172 Reviews

4.0 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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1,613+ People Are Talking

Property

Location

Service

Breakfast

Cleanliness

Transit

Fitness

Bathroom

Sleep

Restaurant

Dining

Atmosphere

Room

Bar

Business

Family

Pool

Wellness

Spa

Gym

Air Conditioning

Safety

Wi-Fi

Accessibility

Kitchen

TV

Nightlife

Parking

Property was mentioned 438 times

16% Negative74% Positive

Reviews based on Property

User image
Alan Carew7 months ago
2/5Google icon

Convenient location for Paddington train/tube access, in a quiet area well serviced by restaurants and amenities catering for the largely office buildings in the immediate surroundings. Hotel staff were mostly polite and welcoming with exceptions. Arriving in the room for a quick shower after a long day of travel, we were let down by not having any shower gel in the bathroom, this required 3 phone calls to reception and a wait of approx. 2 hours to rectify. We did receive a return call to apologise for delay and to ensure our needs were met. Our 4 nights stay was interrupted on two nights by the fire alarms going off throughout the hotel. On the first occasion at around 04:20 am, the hotel was evacuated in an orderly fashion and the fire service was briskly on site. The hotel guests were directed across the street to a ground floor office building for shelter however we were able to return to our rooms shortly after and no reason was given. The following morning at breakfast we queried the staff on what had occurred and were informed that due to hotel renovations that fine dust was causing the fire alarms to trigger and that this had also occurred on the previous Sunday. The following night after 10:00pm, the alarms went off again, this time they seemed to cycle on/off as if being reset, again were wakened from our much-needed sleep after the lack of the same the night before. The hotel was not evacuated but my wife was informed at reception that this was a false alarm and that unsupervised kids of guests were at fault for this and the previous night’s commotion, this conclusion was drawn while also admitting they have no cameras! The staff took the position that they were victims too and were also not happy. The tone was not conciliatory on any level bordering on aggressive, with children visibly upset. No apology was given to our family, we can appreciate that things can happen outside of the control of the hotel, but serious consideration needs to be given in how this hotel is managed. From lies, to victim blaming and lack of awareness of customer needs, this really impacted our comfort during our stay, our 9-year-old boy had issues sleeping due to fear of fires and awoke frightened on multiple occasions. We will not be returning nor recommending Novotel Paddington.

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Kate Bryon7 years ago
5/5Google icon

I stayed for 2 nights as part of a charity function. The service was excellent throughout. My room was well kept and very spacious with great facilities. It was quite dark but that was due to looking out onto another building. The food at every meal was delicious and the staff were very polite and helpful at all times especially the man in charge of food service. The hotel pool was brilliant and well maintained. It was perfectly situated for my morning runs to Hyde park and also to the train station. I would definitely recommend this hotel and stay again. Perfect!

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023May, 2023Now

General Info

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Total number of rooms 206

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Number of floors 11

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Number of buildings/towers 1

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Year Built 2008

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

8

Download

142

Upload

97

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Hyde Park

1.12 km

Sherlock Holmes Museum

2 km

Lord's Cricket Ground

2 km

Portobello Road Market

2 km

Marble Arch

2.5 km

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Getting around

London (QQP-Paddington Train Station)

630 m

Paddington Underground Station

630 m

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Airports Nearby

Heathrow Airport (LHR)

20 km

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Restaurants

GAIL's Bakery

420 m

Heist Bank

350 m

Pret a Manger

140 m

Bondi Green

350 m

Darcie & May Green

280 m

Street View

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Daytime safety

65 out of 100

Safe

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Nighttime safety

39 out of 100

Unsafe

London safety index

Safety

Crime

56

Overall Safety Index

Risky

An average rating of the six safety categories

56 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

46

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Physical safety

Risky

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Likelihood of injury due to harmful intent.

lowhigh

53

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Property safety

Risky

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Likelihood of theft.

lowhigh

50

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

76

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LGBTQ safety

Risky

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

60

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

54

Overall Crime index

Moderate

An average rating of the crime categories

54 out of 100

Property crime severity

Moderate

58

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Mugging or robbery  57/100

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Car theft  43/100

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Car break-ins  50/100

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Home break-ins  48/100

Violent crime severity

Moderate

57

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Physical attacks  54/100

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Racism or religion motivated attacks  40/100

Other crime severity

High

63

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Insult or harassment in public  54/100

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Corruption or bribery  38/100

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Drug problem  62/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $2.3

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Coffee

$2.9 - $7.6

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Beer 0.5L

$1.2 - $3.5

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Meal, inexpensive restaurant

$16.2 - $38.2

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Public transport, one-way ticket

$2.3 - $5.8

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Taxi 1km (normal tariff)

$1.3 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$57.9 - $162

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Bottle of mid-range wine

$8.1 - $17.4

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McMeal at McDonalds

$8.1 - $11.6

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Coke/Pepsi 0.33L

$1.5 - $3.5

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Public transport, monthly pass

$138.9 - $309

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Gasoline (1 liter)

$1.7 - $2.2

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Mobile phone monthly plan

$11.6 - $35.9

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Fitness club, monthly fee

$28.9 - $115.7

Weather In London

°C
°F

Precipitation In London

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1023

63

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome

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