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Image of Park Plaza London Waterloo
Image of Park Plaza London Waterloo
Image of Park Plaza London Waterloo
Image of Park Plaza London Waterloo
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1/5

Image of Park Plaza London Waterloo
Image of Park Plaza London WaterlooImage of Park Plaza London WaterlooImage of Park Plaza London WaterlooImage of Park Plaza London Waterloo

Safety index

62 out of 100

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Safe area tag

Safe area

Business

Eco-certified

Park Plaza London Waterloo

Rating icon

8.2

Good (17,152 ratings)

London, United Kingdom - 

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420 m Florence Nightingale Museum

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420 m Imperial War Museum

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840 m London Eye

Hotel Overview

Park Plaza London Waterloo, based on user reviews, promises an excellent stay with its prime location and modern amenities. Guests generally regard their experience as positive, appreciating the hotel's services and features.

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Hotel highlights

Property

Service

Location

  1. Location: Situated in a convenient location, making major attractions easily accessible.
  2. Comfortable Rooms: Guests enjoy the high level of comfort and cleanliness in the rooms.
  3. Helpful Staff: The staff is noted for being friendly and helpful, enhancing the overall stay.
  4. Breakfast Options: The variety and quality of breakfast options are highly praised.
  5. Modern Amenities: Modern and up-to-date amenities contribute to a satisfying guest experience.
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Area for improvement

Kitchen

  1. Price: Some guests feel the pricing is a bit high compared to the value offered.
  2. Noise Levels: Noise from the streets and other rooms can sometimes be an issue for guests.
  3. Check-In Delays: There are occasional reports of delays during the check-in process.
  4. Room Size: A few guests have mentioned that the room sizes can be on the smaller side.
  5. WiFi Connectivity: Despite being available, some guests have experienced issues with the WiFi connectivity.

Amenities

Soundproof rooms

Breakfast available

Breakfast available

Pool

Spa

Spa

Parking available

Parking available

Free WiFi

Free WiFi

Air conditioning

Air conditioning

Restaurant

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Related hotel videos

Score icon8.2

RateScore

Total 17,152 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.5

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8.1

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8.4

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4.3/5

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4.0/5

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agoda

388 Reviews

8.5 / 10

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booking

7,954 Reviews

8.1 / 10

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expedia

1,005 Reviews

8.4 / 10

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google

3,257 Reviews

4.3 / 5

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tripadvisor

4,548 Reviews

4.0 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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3,257+ People Are Talking

Property

Service

Location

Breakfast

Cleanliness

Atmosphere

Transit

Room

Dining

Fitness

Sleep

Bathroom

Restaurant

Family

Wellness

Bar

Pool

Spa

TV

Gym

Accessibility

Business

Kitchen

Nightlife

Air Conditioning

Safety

Wi-Fi

Couples

Nature

Parking

Property was mentioned 908 times

11% Negative83% Positive

Reviews based on Property

User image
Derek Small11 months ago
4/5Google icon

A good standard four star, location not as central to main tourist sights and immediate locality not that interesting, offices and people dashing to and from Waterloo station. prices may reflect that,and originally intended partly to service Eurostar passenger traffic but that moved north of river! Modern building, quite attractive with decent size lobby. We had a corporate event and for a 4 star the food and drink offerings were around a good 4 star standard. The issue with Google reviews is that when looking for a hotel and u want a 4 star, you need more detail than saying just 4 or 5 in a review. (4 stars almost never get 5 stars, unless reviewers are not regular users). A good four star would be over 4.5, and this is one I feel, but we did not sample or review rooms. Staffing level/service, meals and venue all good however. To choose a hotel anywhere, it depends on your budget and priorities, the price should reflect the hotels combination of qualities. I'd say this is better vfm being south of the river if you are not bothered about immediate environment, and Lambeth north tube is a stone's throw away ( check for which lines)

User image
ld p2 years ago
1/5Google icon

I would rate this hotel a zero if I could. I have stayed in hotels ranging from the Premier Inn to the Corinthia and this is the worst hotel I have ever stayed in. Check-in experience was rushed, details are provided in a letter which by talking to other guests no one takes the time to read beyond the first few lines. What they call the mini bar is just an empty fridge, ours wasn't working so another fridge was brought up, it is clear to me the rooms are not inspected before guest arrive as the terrible couch bed was also broken and this was also not noticed. Breakfast was poorly managed, tables were not being cleaned so queues were just building up. My family all got ill after breakfast, culminating in my daughter throwing up in the room that night, and I am now off work with a bout of gastroenteritis (reception said they need to investigate this with the kitchen staff). The breakfast itself was a poor offering, the premier inn breakfast is head and shoulders above it. Definitely not worth £21. The pool which was the main reason for me choosing this hotel, apart from the location, was cold so it was not enjoyable and the surroundings were not clean. The last straw for me was the children's movie night the hotel put on which I thought was good, we were told by the manager we could leave the children there and have a drink, went to check on my children halfway through and they had been left completely unattended, anything could have happened to them or someone walked off with them. I work in Customer Experience; honestly, this is the worst I have ever experienced. The hotel has the potential to be good, but it is beyond poor currently. Absolute waste of my money and ruined what was otherwise a great weekend in London.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jun, 2023Now

General Info

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Total number of rooms 494

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Number of floors 13

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Number of buildings/towers 1

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Year Built 2016

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

10

Download

180

Upload

104

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Florence Nightingale Museum

420 m

Imperial War Museum

420 m

London Eye

840 m

Big Ben

840 m

Trafalgar Square

2 km

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Getting around

Lambeth North Underground Station

140 m

London Waterloo East Station

700 m

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Airports Nearby

London City Airport (LCY)

19.5 km

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Restaurants

Florentine Restaurant & Bar

Nearby

The Walrus Bar and Hostel

280 m

Espressamente Illy

Nearby

Crown & Cushion

210 m

The Horse

140 m

Street View

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Daytime safety

65 out of 100

Safe

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Nighttime safety

39 out of 100

Unsafe

London safety index

Safety

Crime

62

Overall Safety Index

Safe

An average rating of the six safety categories

62 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

54

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

63

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Property safety

Risky

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Likelihood of theft.

lowhigh

59

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

76

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

69

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

54

Overall Crime index

Moderate

An average rating of the crime categories

54 out of 100

Property crime severity

Moderate

58

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Mugging or robbery  57/100

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Car theft  43/100

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Car break-ins  50/100

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Home break-ins  48/100

Violent crime severity

Moderate

57

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Physical attacks  54/100

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Racism or religion motivated attacks  40/100

Other crime severity

High

63

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Insult or harassment in public  54/100

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Corruption or bribery  38/100

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Drug problem  62/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $2.3

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Coffee

$2.9 - $7.6

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Beer 0.5L

$1.2 - $3.5

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Meal, inexpensive restaurant

$16.2 - $38.2

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Public transport, one-way ticket

$2.3 - $5.8

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Taxi 1km (normal tariff)

$1.3 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$57.9 - $162

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Bottle of mid-range wine

$8.1 - $17.4

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McMeal at McDonalds

$8.1 - $11.6

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Coke/Pepsi 0.33L

$1.5 - $3.5

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Public transport, monthly pass

$138.9 - $309

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Gasoline (1 liter)

$1.7 - $2.2

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Mobile phone monthly plan

$11.6 - $35.9

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Fitness club, monthly fee

$28.9 - $115.7

Weather In London

°C
°F

Precipitation In London

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1023

63

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets, service animals welcome

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