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Image of The Pelham London - Starhotels Collezione
Image of The Pelham London - Starhotels Collezione
Image of The Pelham London - Starhotels Collezione
Image of The Pelham London - Starhotels Collezione
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1/5

Image of The Pelham London - Starhotels Collezione
Image of The Pelham London - Starhotels CollezioneImage of The Pelham London - Starhotels CollezioneImage of The Pelham London - Starhotels CollezioneImage of The Pelham London - Starhotels Collezione

Safety index

62 out of 100

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Safe area tag

Safe area

Business

Family

Luxury

Shopping

Boutique

The Pelham London - Starhotels Collezione

Rating icon

8.9

Good (2,616 ratings)

London, United Kingdom - 

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210 m Natural History Museum

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280 m Victoria and Albert Museum

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560 m Imperial College London

Hotel Overview

The Pelham London - Starhotels Collezione is a highly rated hotel that combines traditional charm with modern amenities. Based on user reviews, guests appreciate its premium location, distinctive style, and attentive service. While the hotel receives much praise, like any establishment, it also has areas where guests see room for improvement.

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Hotel highlights

Service

Property

Location

  1. Location: Situated in a prime area, guests love the ease of access to local attractions and public transport.
  2. Staff: The service team is often commended for their friendly and helpful nature.
  3. Interior Design: Many reviews highlight the unique and elegant decor that adds to the hotel's charm.
  4. Comfort: Guests frequently mention the comfortable rooms and quality of sleep they enjoy during their stay.
  5. Cleanliness: High standards of hygiene and cleanliness are consistently noted by guests.
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Area for improvement

  1. Price: Several guests feel that the pricing for rooms and services can be on the higher side.
  2. Room Size: Some visitors mention that the rooms, particularly standard ones, are smaller than expected.
  3. Noise Levels: A few reviews point out issues with soundproofing, leading to disturbances from surrounding noise.
  4. Amenities: There is occasional feedback suggesting the need for improvement or addition of certain amenities.
  5. Dining Options: A minority of guests were not fully satisfied with the variety or quality of the dining offerings.

Amenities

Babysitting

Babysitting

Soundproof rooms

Breakfast available

Breakfast available

Free WiFi

Free WiFi

Air conditioning

Air conditioning

Restaurant

Bar

Room service

Room service

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Related hotel videos

Score icon8.9

RateScore

Total 2,616 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.5

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8.3

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9.0

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4.5/5

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4.5/5

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agoda

53 Reviews

8.5 / 10

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booking

485 Reviews

8.3 / 10

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expedia

706 Reviews

9.0 / 10

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google

246 Reviews

4.5 / 5

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tripadvisor

1,126 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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246+ People Are Talking

Service

Property

Location

Sleep

Transit

Atmosphere

Cleanliness

Breakfast

Bathroom

Dining

Bar

Room

Restaurant

Service was mentioned 83 times

12% Negative86% Positive

Reviews based on Service

User image
Pranav Sanghadia1 month ago
3/5Google icon

5 stars for the device and the staff and 1 star for the hotel itself. I haven't seen the hotel staff so loyal and dedicated to please the customer!!! If I start a hotel in London I would certainly hire the staff from Pelham giving them 1.5 times salary. Now to the review, we booked this hotel for 3 during Christmas holidays, the hotel is in the key location of London, many museums and tourist places are at walkable distance. The subway station is in front of the hotel. The rooms are cozy and not suitable for 3 adults. The third bed they provide could make you very uncomfortable!!! In our room they fixed the third bed and then there was no space to walk for us. The rooms are good for two only, I should also say that they were clean, and well prepared for the guests. Upon my request they removed the two chairs the next day which gave a bit more room to walk or not bump into each other at every step. Bathrooms are remodeled, there was enough space to hang our jackets and other clothes. The heater didn't warm up the room uniformly, we felt very warm sometimes in the night and otherwise cold. I would stay again at this hotel for their service and location!!! They also have a restaurant in the basement or level below the ground, we had the continental breakfast everyday, if you want some protein you might have to order it on top of your included breakfast. The restaurant staff was good, friendly!!!

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Jonathan G2 months ago

Excellent stay with lovely people. Great location for park, Albert Hall and all of Chelsea, South Ken and Knightsbridge. Looking forward to staying in June.||Hotel - breakfast is very good and always quiet with excellent service. Honour bar works well and having a decent minibar and coffee works well although there is a pret and lots of other places nearby for good quality coffee etc.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 52

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Number of floors 4

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Number of buildings/towers 1

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

13

Download

124

Upload

40

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Natural History Museum

210 m

Victoria and Albert Museum

280 m

Imperial College London

560 m

Hyde Park

770 m

Kensington High Street

980 m

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Getting around

South Kensington Underground Station

Nearby

West Brompton Station

1.5 km

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Airports Nearby

Heathrow Airport (LHR)

16 km

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Restaurants

Petit Pret

140 m

Honest Burgers

140 m

Ben's Cookies

Nearby

Five Guys South Kensington

Nearby

Comptoir Libanais

140 m

Street View

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Daytime safety

65 out of 100

Safe

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Nighttime safety

39 out of 100

Unsafe

London safety index

Safety

Crime

62

Overall Safety Index

Safe

An average rating of the six safety categories

62 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

54

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

63

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Property safety

Risky

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Likelihood of theft.

lowhigh

59

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

76

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

69

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

54

Overall Crime index

Moderate

An average rating of the crime categories

54 out of 100

Property crime severity

Moderate

58

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Mugging or robbery  57/100

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Car theft  43/100

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Car break-ins  50/100

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Home break-ins  48/100

Violent crime severity

Moderate

57

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Physical attacks  54/100

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Racism or religion motivated attacks  40/100

Other crime severity

High

63

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Insult or harassment in public  54/100

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Corruption or bribery  38/100

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Drug problem  62/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $2.3

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Coffee

$2.9 - $7.6

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Beer 0.5L

$1.2 - $3.5

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Meal, inexpensive restaurant

$16.2 - $38.2

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Public transport, one-way ticket

$2.3 - $5.8

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Taxi 1km (normal tariff)

$1.3 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$57.9 - $162

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Bottle of mid-range wine

$8.1 - $17.4

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McMeal at McDonalds

$8.1 - $11.6

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Coke/Pepsi 0.33L

$1.5 - $3.5

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Public transport, monthly pass

$138.9 - $309

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Gasoline (1 liter)

$1.7 - $2.2

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Mobile phone monthly plan

$11.6 - $35.9

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Fitness club, monthly fee

$28.9 - $115.7

Weather In London

°C
°F

Precipitation In London

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1023

63

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 11:00

Children welcome

No pets, service animals welcome

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