RatePunk Logo
Image of The Prince Akatoki London
Image of The Prince Akatoki London
Image of The Prince Akatoki London
Image of The Prince Akatoki London
icon

1/5

Image of The Prince Akatoki London
Image of The Prince Akatoki LondonImage of The Prince Akatoki LondonImage of The Prince Akatoki LondonImage of The Prince Akatoki London

Safety index

62 out of 100

Show All Photos

Safe area tag

Safe area

Business

Luxury

Pet-friendly

Shopping

Boutique

The Prince Akatoki London

Rating icon

9.2

Excellent (2,749 ratings)

London, United Kingdom - 

show on map
Location icon

280 m Marble Arch

Location icon

350 m Frameless Immersive Art Experience

Location icon

420 m Hyde Park

Hotel Overview

The Prince Akatoki London is a luxurious hotel praised for its exceptional service, prime location, and serene ambiance. It merges the artful elegance of Japanese aesthetics with the bustling heart of London, offering a tranquil retreat amidst the city's vibrancy. However, it's also noted for areas needing improvement.

Thumbs up icon

Hotel highlights

Property

Service

Food

  1. Exceptional Service: Staff are highly attentive and provide personalized care.
  2. Prime Location: Conveniently situated in central London, making it easy to explore the city.
  3. Serene Ambiance: The hotel offers a peaceful and calm atmosphere, drawing on Japanese aesthetics.
  4. Quality of Rooms: Rooms are spacious, well-appointed, and offer high levels of comfort.
  5. Dining Experience: The on-site restaurant provides an exquisite culinary journey, with a focus on Japanese cuisine.
Thumbs down icon

Area for improvement

  1. Price Point: Rates are considered high, which may not suit all budgets.
  2. Limited Amenities: Some guests feel the hotel could offer more in terms of facilities and amenities.
  3. Room Availability: Popular times can lead to difficulties in booking the desired room types.
  4. Noise Concerns: Despite its peaceful ambiance, some rooms may be affected by external noise.
  5. Check-In/Out Times: Some guests have mentioned inefficiencies with the check-in/out process.

Amenities

Extra beds/cribs

Breakfast available

Breakfast available

Free WiFi

Laundry

Laundry

Air conditioning

Air conditioning

Pet friendly

Pet friendly

Housekeeping

Room service

Room service

Youtube Icon

Related hotel videos

Score icon9.2

RateScore

Total 2,749 Reviews

Info icon

RateScore is average rating from most popular providers

Blended Web Rating

Icon

9.2

Icon

8.9

Icon

9.4

Icon

4.6/5

Icon

5.0/5

Icon

agoda

22 Reviews

9.2 / 10

Icon

booking

1,287 Reviews

8.9 / 10

Icon

expedia

770 Reviews

9.4 / 10

Icon

google

446 Reviews

4.6 / 5

Icon

tripadvisor

224 Reviews

5.0 / 5

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

446+ People Are Talking

Service

Property

Food

Breakfast

Cleanliness

Location

Bar

Bathroom

Atmosphere

Sleep

Restaurant

Amenities

Gym

Fitness

Business

Service was mentioned 59 times

14% Negative78% Positive

Reviews based on Service

User image
David G2 months ago

My wife and I have stayed here on average probably once a year since 2009 under both its previous guise as The Arch and in its current incarnation. ||Firstly, we really do like this hotel, the location and staff are always excellent. The public area decor and design is fantastic and the bedroom area of the rooms, are great and in keeping with the rest of the design of the hotel. ||The two issues I’ve found consistently with this hotel since it’s rebranding, are the bathrooms and the restaurants offering of breakfast. ||As mentioned, the hotel has undergone a level renovation and is now a great space to relax in and is what you’d expect from a 5 star hotel. However, it feels like the bathrooms in the multiple rooms we’ve stayed in since renovation have either been forgotten, or aren’t scheduled for an overhaul. ||Our bathroom on our most recent stay, was tired. Extremely tired. The wooden paneling on the bath was peeling away from water damage, the mirror had what I think was mould trapped between layers of the glass!? The fixtures and fitting and surrounding sealants were frankly grimy. ||Our rain shower head must’ve been damaged as when turned on, it sprayed water in no semblance of a pattern and seemed intent on wetting the surrounding area as opposed to the person underneath it. ||The TV in our bathroom, whilst a nice touch, only received ITV and took an age to operate for some reason. ||I mentioned this on a previous review and the response from management was less then convincing that they viewed as an issue and/or it was planned to be rectified. ||My second observation is around the breakfast on offer. The price, is ok assuming what’s on offer is of a high standard, along with the service. Unfortunately, it never has been for us. ||Every single morning our breakfast order was wrong, not an item missing on a full breakfast, think an omelette being served instead of porridge as requested. Rectified relatively swiftly each time though. ||The sourdough, avocado is possibly the smallest piece of sourdough on offer I have ever seen when priced at £15/16! I made the mistake of asking for a side of bacon one morning. It arrived and was 2 very fatty, greasy and anemic rashers of bacon. This, for £5. ||Again, we really do not mind paying these prices if what’s received is good quality, however, consistently, it is not. ||If we were to stay again, we definitely would not have breakfast, which is a shame as we’ve used the restaurant every time we’ve stayed here. ||This was also raised in my previous review and managements response was along the lines of ‘the price is consistent with what other London hotels offer’. Yes, yes it is. But having stayed at other London hotels, both on business and pleasure, their breakfast is much much better. ||Considering these two observations, I hope if/when we next stay here, actions have been taken to rectify.

User image
sam c3 months ago

After a nightmare of an experience with our Airbnb we booked to stay at The Prince Akatoki and wow we loved it so much we extended our stay another 4 nights. Our room was beautiful, the bed was so comfortable and we felt right at home. Manal and the team were so welcoming and the service is outstanding. Manal was amazing, she did everything to make our stay super special. The breakfast is delicious with so many options. We especially loved the turn down service, returning to our room after a big day to relaxing music was such a lovely touch. We would definitely stay again!!

Hotel Quality

Info icon

The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

Bullet point

Total number of rooms 82

Bullet point

Number of floors 6

Bullet point

Number of buildings/towers 1

WiFi Quality

icon

Download, Mbps

icon

Upload, Mbps

Ping, ms

Idle

11

Download

111

Upload

69

Wifi Speed Is Good For

icon

web browsing

icon

HD online movies

icon

group video calls

icon

online streaming

icon

4K online movies

icon

online gaming

Choose Room

Location Area Map

icon

What's nearby

Marble Arch

280 m

Frameless Immersive Art Experience

350 m

Hyde Park

420 m

Oxford Street

980 m

Piccadilly Circus

3 km

icon

Getting around

Marble Arch Underground Station

280 m

Marylebone Station

770 m

icon

Airports Nearby

Heathrow Airport (LHR)

21 km

icon

Restaurants

Nobu Hotel London Portman Square

210 m

Daisy Green Food

210 m

Saffron

210 m

The Grazing Goat

280 m

Gail's Artisan Bakery

210 m

Street View

Icon

Daytime safety

65 out of 100

Safe

Icon

Nighttime safety

39 out of 100

Unsafe

London safety index

Safety

Crime

62

Overall Safety Index

Safe

An average rating of the six safety categories

62 out of 100

Icon

Women safety

Risky

Info icon

Likelihood of inappropriate behavior against women.

lowhigh

54

Icon

Physical safety

Safe

Info icon

Likelihood of injury due to harmful intent.

lowhigh

63

Icon

Property safety

Risky

Info icon

Likelihood of theft.

lowhigh

59

Icon

Political safety

Safe

Info icon

Potential for infringement of political rights or political unrest.

lowhigh

76

Icon

LGBTQ safety

Safe

Info icon

Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

69

Icon

Medical safety

Risky

Info icon

Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

54

Overall Crime index

Moderate

An average rating of the crime categories

54 out of 100

Property crime severity

Moderate

58

Crime category icon

Mugging or robbery  57/100

Crime category icon

Car theft  43/100

Crime category icon

Car break-ins  50/100

Crime category icon

Home break-ins  48/100

Violent crime severity

Moderate

57

Crime category icon

Physical attacks  54/100

Crime category icon

Racism or religion motivated attacks  40/100

Other crime severity

High

63

Crime category icon

Insult or harassment in public  54/100

Crime category icon

Corruption or bribery  38/100

Crime category icon

Drug problem  62/100

Prices Around Property

Average Daily Costs Per Person

icon

Bottle of water 1.5L

$0.6 - $2.3

icon

Coffee

$2.9 - $7.6

icon

Beer 0.5L

$1.2 - $3.5

icon

Meal, inexpensive restaurant

$16.2 - $38.2

icon

Public transport, one-way ticket

$2.3 - $5.8

icon

Taxi 1km (normal tariff)

$1.3 - $3.5

icon

Meal for 2 people, mid-range restaurant, three-course

$57.9 - $162

icon

Bottle of mid-range wine

$8.1 - $17.4

icon

McMeal at McDonalds

$8.1 - $11.6

icon

Coke/Pepsi 0.33L

$1.5 - $3.5

icon

Public transport, monthly pass

$138.9 - $309

icon

Gasoline (1 liter)

$1.7 - $2.2

icon

Mobile phone monthly plan

$11.6 - $35.9

icon

Fitness club, monthly fee

$28.9 - $115.7

Weather In London

°C
°F

Precipitation In London

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1023

63

Slider marker

Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

water icons

Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

traffic icons

Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

Clock Icon

Check in after 15:00

Clock Icon

Check out until 12:00

Children welcome

Pets welcome

Our Recent Articles