RatePunk Logo
Image of The Tower Hotel, London
Image of The Tower Hotel, London
Image of The Tower Hotel, London
Image of The Tower Hotel, London
icon

1/5

Image of The Tower Hotel, London
Image of The Tower Hotel, LondonImage of The Tower Hotel, LondonImage of The Tower Hotel, LondonImage of The Tower Hotel, London

Safety index

65 out of 100

Show All Photos

Safe area tag

Safe area

Business

The Tower Hotel, London

Rating icon

8.0

Good (40,483 ratings)

London, United Kingdom - 

show on map
Location icon

140 m Tower of London

Location icon

210 m Tower Bridge

Location icon

700 m HMS Belfast

Hotel Overview

The Tower Hotel, located in London, is a property that has drawn mixed reactions from visitors. Based on user reviews, this hotel has its share of both admirers and critics. The varying opinions highlight the importance of personal preferences and expectations when it comes to accommodation choices.

Thumbs up icon

Hotel highlights

Location

Service

Breakfast

  1. Location: Guests appreciate its proximity to major tourist attractions and public transport.
  2. Views: Many have praised the stunning views of the river and iconic landmarks.
  3. Breakfast: The breakfast offering is frequently highlighted as varied and delicious.
  4. Staff: The helpful and friendly staff receive positive mentions in numerous reviews.
  5. Cleanliness: Cleanliness standards are generally regarded as high, contributing to a comfortable stay.
Thumbs down icon

Area for improvement

Bathroom

Air Conditioning

Accessibility

  1. Room Size: Some guests find the rooms smaller than expected.
  2. Price: There are frequent comments about the hotel being overpriced for the value it provides.
  3. Aged Facilities: A number of reviews mention the need for updates and renovations in certain areas.
  4. Noise: Noise from within the hotel or the surrounding area can be an issue for some guests.
  5. Additional Charges: Unexpected additional charges for amenities and services have been a point of frustration.

Amenities

Breakfast available

Breakfast available

Parking available

Parking available

Free WiFi

Free WiFi

Restaurant

Bar

Room service

Room service

Gym

Gym

Laundry

Laundry

Youtube Icon

Related hotel videos

Score icon8.0

RateScore

Total 40,483 Reviews

Info icon

RateScore is average rating from most popular providers

Blended Web Rating

Icon

8.3

Icon

7.8

Icon

4.1/5

Icon

4.0/5

Icon

agoda

2,168 Reviews

8.3 / 10

Icon

booking

17,478 Reviews

7.8 / 10

Icon

google

7,629 Reviews

4.1 / 5

Icon

tripadvisor

13,208 Reviews

4.0 / 5

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

7,629+ People Are Talking

Property

Location

Service

Room

Breakfast

Cleanliness

Sleep

Bathroom

Dining

Bar

Restaurant

Atmosphere

Nature

Accessibility

Air Conditioning

Transit

Business

Kitchen

TV

Parking

Couples

Wi-Fi

Nightlife

Family

Safety

Fitness

Gym

Wellness

Spa

Property was mentioned 2157 times

28% Negative63% Positive

Reviews based on Property

User image
Lydia Parsons2 months ago
1/5Google icon

After checking in yesterday afternoon we noticed that our glass was very dirty when you are paying for an outstanding view it’s the first thinking you would clean….. is it on the cleaners cleaning list? > Our bath was black and had black hair in it the hotel staff (security) and Sree said they wouldn’t have had a bath in it, now I really feel this is saying something. I had also made a special request as it was myself and my partners 5 year wedding anniversary, I was very very disappointed that we were not made to feel special, by your staff and the way our room was. However we had a taxi waiting so I asked a gentleman at reception to sort all of these issues above out and we would be back in a few hours. > > We came back and the room was bitter cold, the bath was still black with black hair in it and the glass had still not been cleaned. At the very least we expected to be in a clean hotel room for a 4* hotel. > Our right window was broken we could not open it there was no handle on the window I really felt the room could do with some maintenance and TLC. Also still our anniversary needs were not met and we felt you did not meet to our individual customer expectations instead I felt like a number which is not good enough unfortunately. > > Continuing on from this myself and my partner had a shower to try and wind down from our busy day as we couldn’t have a bat. this caused issues because there is no ventilation in the bathroom the room had steamed up now. This obviously caused problems as we could only open one window and we got a phone call at 1:30 am to say Security is coming up to our room he had insisted we let him in. Not respecting our privacy and dignity not one bit. On the glass that was not clean said a truly inappropriate word ( this is because you have not maintained the property). He came in and said even he would’ve been disappointed with our stay. I wanted to go home at this point. I was upset crying however I couldn’t I do not live locally. > > I then got into bed and I believe I booked a double room now please tell me why I had two single beds pushed together? myself and my partner couldn’t sleep together because there was a crack in the middle of the bed’s. This is just totally unacceptable. > > > The breakfast was very bland the eggs were flavourless and soggy. The toast didn’t toast and that was disappointing too.

User image
Stephanie M1 month ago

Firstly I want to say do NOT book the hotel. I came to London last Friday past and at first the outside of the building was not really what I was expecting going by the photos on Expedia looked like a big grey office building. The reception was very nice so I was still optimistic. When I first opened the room door I was in shock. The walls were covered in marks, dust all over the skirting boards, cracked bathroom tiles, mould on the window frame and the floor was dirty like it was not hoovered at all. Straight away contacted Expedia and was told the reception will change my room, at first I just wanted to leave! I agreed to the room change and the staff just seemed rude and fed up dealing with me. I then went into the second room and AGAIN as disgusting but this time the room hadn’t even being cleaned from the last guest! All sorts of personal information still in the bin and used sexual items in the bin! I was horrified!! Not only is it alarming at how this hotel looks after people’s personal information such as the past guests flight details and email and all sorts! Since this awful experience was my first day in London it completely ruined my holiday. Now they refuse to refund me for the added experience of staying in this place! So my word of advice to people would be to avoid and don’t waste your money!! Dated, dirty and staff/ management need to go on a customer service course.

Hotel Quality

Info icon

The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

Bullet point

Total number of rooms 801

Bullet point

Number of floors 12

Bullet point

Year Built 1973

WiFi Quality

icon

Download, Mbps

icon

Upload, Mbps

Ping, ms

Idle

12

Download

174

Upload

92

Wifi Speed Is Good For

icon

web browsing

icon

HD online movies

icon

group video calls

icon

online streaming

icon

4K online movies

icon

online gaming

Choose Room

Location Area Map

icon

What's nearby

Tower of London

140 m

Tower Bridge

210 m

HMS Belfast

700 m

London Bridge

980 m

The Shard

1.19 km

icon

Getting around

Tower Hill Station

490 m

Fenchurch Street Station

700 m

icon

Airports Nearby

London City Airport (LCY)

12.5 km

icon

Restaurants

The Vault

350 m

The Dickens Inn

280 m

Vicinity

Nearby

Xi Bar

140 m

The Watch House

490 m

Street View

Icon

Daytime safety

65 out of 100

Safe

Icon

Nighttime safety

39 out of 100

Unsafe

London safety index

Safety

Crime

65

Overall Safety Index

Safe

An average rating of the six safety categories

65 out of 100

Icon

Women safety

Risky

Info icon

Likelihood of inappropriate behavior against women.

lowhigh

60

Icon

Physical safety

Safe

Info icon

Likelihood of injury due to harmful intent.

lowhigh

70

Icon

Property safety

Safe

Info icon

Likelihood of theft.

lowhigh

63

Icon

Political safety

Safe

Info icon

Potential for infringement of political rights or political unrest.

lowhigh

76

Icon

LGBTQ safety

Safe

Info icon

Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

73

Icon

Medical safety

Risky

Info icon

Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

54

Overall Crime index

Moderate

An average rating of the crime categories

54 out of 100

Property crime severity

Moderate

58

Crime category icon

Mugging or robbery  57/100

Crime category icon

Car theft  43/100

Crime category icon

Car break-ins  50/100

Crime category icon

Home break-ins  48/100

Violent crime severity

Moderate

57

Crime category icon

Physical attacks  54/100

Crime category icon

Racism or religion motivated attacks  40/100

Other crime severity

High

63

Crime category icon

Insult or harassment in public  54/100

Crime category icon

Corruption or bribery  38/100

Crime category icon

Drug problem  62/100

Prices Around Property

Average Daily Costs Per Person

icon

Bottle of water 1.5L

$0.6 - $2.3

icon

Coffee

$2.9 - $7.6

icon

Beer 0.5L

$1.2 - $3.5

icon

Meal, inexpensive restaurant

$16.2 - $38.2

icon

Public transport, one-way ticket

$2.3 - $5.8

icon

Taxi 1km (normal tariff)

$1.3 - $3.5

icon

Meal for 2 people, mid-range restaurant, three-course

$57.9 - $162

icon

Bottle of mid-range wine

$8.1 - $17.4

icon

McMeal at McDonalds

$8.1 - $11.6

icon

Coke/Pepsi 0.33L

$1.5 - $3.5

icon

Public transport, monthly pass

$138.9 - $309

icon

Gasoline (1 liter)

$1.7 - $2.2

icon

Mobile phone monthly plan

$11.6 - $35.9

icon

Fitness club, monthly fee

$28.9 - $115.7

Weather In London

°C
°F

Precipitation In London

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.512

PM1023

63

Slider marker

Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

water icons

Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

traffic icons

Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

Clock Icon

Check in after 15:00

Clock Icon

Check out until 11:00

Children welcome

No pets, service animals welcome

Our Recent Articles