Hotel Nikko Guam

Hels S4 years ago

Good Points||- Views from the balcony are amazing.|- Pool-our son loved the slide and we always managed to get a seat by the pool.|-Nature trail had excellent views.|-Pool staff were friendly, and efficient. I was impressed that they greeted my son each day by his name.|-Free shuttle bus.|-Staff in the Premier Lounge were friendly.|-Cocktails and wine in lounge good with amazing views.|-Car hire good value and easy to arrange in the hotel lobby.|-Room cleaned well and well stocked with good quality toiletries. They refilled water every day, to contradict previous reviews.|-Eggs cooked to order in the Lounge for breakfast.||To improve ||- Room dated. Stains on the carpet and decor dated. Noisy A/C I have stayed at other Nikkos so expected more.|-The tone set at check in. List of rules that gave the impression that customers were in the wrong. A very high holding deposit, the highest I have ever paid. The room also had various rules posted that you would not expect in a quality hotel.|- Pool bar needs a massive refurbishment. The chairs had no cushions and the drink selection was poor. |-Very long queues for the Lounge breakfast so get there early. I was also surprised this ended at 10 and the main breakfast buffet ended at 930. ||Overall, a relaxing stay but the hotel and facilities need updating.|