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Novotel Pekanbaru

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8.1

Good (178 ratings)

Pekanbaru, Indonesia - 

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140 m Ciputra Seraya Mall

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2 km Pekan Baru Mall

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2.5 km SKA Mall

Hotel Overview

Novotel Pekanbaru, based on user reviews, is generally perceived as a hotel offering a blend of comfort, convenience, and satisfactory service. It caters to various types of guests, from business travelers to families, providing a range of amenities designed to enhance the stay experience. The hotel's focus on maintaining a balance between quality and affordability makes it a popular choice among visitors to the area.

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Hotel highlights

Location

Cleanliness

Breakfast

  1. Comfortable Rooms: Guests appreciate the spacious and clean rooms, highlighting the comfortable beds as a highlight of their stay.
  2. Convenient Location: The hotel's strategic location is often mentioned as a plus, making it easy for guests to access local attractions and business facilities.
  3. Attentive Staff: Many reviews commend the friendly and attentive staff who go above and beyond to ensure guests have a pleasant stay.
  4. Varied Breakfast Options: The breakfast is praised for its variety and quality, catering to different dietary needs and preferences.
  5. Good Amenities: The availability of facilities such as a swimming pool and fitness center is a highlight for those looking to relax or stay active during their visit.
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Area for improvement

Air Conditioning

  1. Occasional Noise Issues: Some guests report that noise from nearby rooms or the corridor can be a problem, affecting their sleep quality.
  2. Room Maintenance: There are occasional mentions of maintenance issues within the rooms that need more prompt attention.
  3. Wi-Fi Connectivity: A common complaint involves problems with Wi-Fi connectivity, including slow speeds and intermittent disconnections.
  4. Swimming Pool Maintenance: Although the pool is a plus, some guests feel that its maintenance could be improved for a better experience.
  5. Wait Times During Check-In/Check-Out: During peak hours, guests have experienced longer than expected wait times for check-in or check-out, leading to minor inconveniences.

Amenities

Kids pool

Extra beds/cribs

Pool

Breakfast available

Breakfast available

Spa

Spa

Parking included

Parking included

Free WiFi

Laundry

Laundry

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Related hotel videos

Score icon8.1

RateScore

Total 178 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.9

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8.4

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booking

96 Reviews

7.9 / 10

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expedia

82 Reviews

8.4 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Location

Cleanliness

Breakfast

Food

Atmosphere

Fitness

Business

Restaurant

Pool

Amenities

Bathroom

Parking

Family

Sleep

Wellness

Gym

Bar

Spa

Accessibility

Transit

Wi-Fi

Air Conditioning

Kitchen

Couples

Nightlife

Entertainment

Location was mentioned 272 times

3% Negative82% Positive

Reviews based on Location

User image
Vivi Azwar5 months ago
4/5Google icon

The hotel is located next to the mall and not far from the airport. There are many places to eat and souvenirs around the hotel and in front of the hotel there is a blue bird taxi rank. The superior room I stayed in was quite spacious and what I liked was that the floor was full of carpet so that for people with allergies like me it was more comfortable, but the curtains and sofa were dusty so the cleanliness needed to be improved. One thing that needs to be improved is the variety of food on the breakfast menu and the taste needs to be improved.

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F.5 months ago

Very good location with connecting path to ciputra mall via sidewalk. Breakfast area could be managed better especially during crowded time (food lid not closed most of the time). The room is a bit dark for reading/playing phones. However overall good experience and will return to stay in the future.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Dec, 2023Now

General Info

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Total number of rooms 150

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Number of floors 15

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Year Built 2015

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

19

Download

11

Upload

6

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Ciputra Seraya Mall

140 m

Pekan Baru Mall

2 km

SKA Mall

2.5 km

Great Mosque of An-Nur

2.5 km

Riau University

3.5 km

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Getting around

Pekanbaru (PKU-Sultan Syarif Qasim II Intl.)

15 km

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Restaurants

Kedai Kopi Kimteng Mal Ciputra Seraya

140 m

Warung Merry

210 m

Kedai Kopi Serasi 88

140 m

KFC

140 m

Cabe Merah

140 m

Street View

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.4 - $0.5

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Coffee

$1.1 - $1.5

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Beer 0.5L

$2.6

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Meal, inexpensive restaurant

$1.2 - $2.9

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Public transport, one-way ticket

$0.2 - $0.6

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Taxi 1km (normal tariff)

$0.4 - $0.5

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Meal for 2 people, mid-range restaurant, three-course

$8.2 - $11.7

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Bottle of mid-range wine

$26.3

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McMeal at McDonalds

$2.3 - $2.3

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Coke/Pepsi 0.33L

$0.5 - $1.2

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Public transport, monthly pass

$23.4

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Gasoline (1 liter)

$0.6 - $1.2

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Mobile phone monthly plan

$5.8 - $8.8

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Fitness club, monthly fee

$8.8 - $38

Weather In Pekanbaru

°C
°F

Precipitation In Pekanbaru

mm
in

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 14:00

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Check out until 12:00

Children welcome

No pets

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