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Image of Waldorf Astoria Jerusalem
Image of Waldorf Astoria Jerusalem
Image of Waldorf Astoria Jerusalem
Image of Waldorf Astoria Jerusalem
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1/5

Image of Waldorf Astoria Jerusalem
Image of Waldorf Astoria JerusalemImage of Waldorf Astoria JerusalemImage of Waldorf Astoria JerusalemImage of Waldorf Astoria Jerusalem

Safety index

52 out of 100

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Family

Luxury

Spa

Waldorf Astoria Jerusalem

Rating icon

9.0

Excellent (1,736 ratings)

Jerusalem, Israel - 

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280 m Mamilla Mall

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560 m Jaffa Gate

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910 m Church of the Holy Sepulchre

Hotel Overview

Waldorf Astoria Jerusalem is acclaimed for providing an exceptional level of service and comfort. Nestled in the heart of the city, it's praised for offering guests a luxurious and memorable stay. Drawing on user reviews, highlights include an elegant ambiance, high-quality dining experiences, and attentive staff that go above and beyond. While it represents the pinnacle of luxury for many, some guests have noted areas for improvement, sparking diverse opinions.

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Hotel highlights

Atmosphere

Location

Breakfast

  1. Exceptional Service: Staff consistently go above and beyond, providing personalized and attentive service.
  2. Luxurious Accommodations: Rooms are praised for their comfort, elegance, and top-notch amenities.
  3. Prime Location: Situated in a convenient city center location, making it easy to explore local attractions.
  4. Quality Dining: On-site dining options are highly rated for their variety and quality of food.
  5. Elegant Ambiance: The hotel's design and atmosphere are celebrated for their sophistication and charm.
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Area for improvement

Parking

Accessibility

Kitchen

  1. Price Point: Some guests find the cost of stay and additional services relatively high.
  2. Reservation Challenges: A few visitors have encountered difficulties with booking and reservation accuracy.
  3. Room Availability: During peak times, finding available rooms can be a challenge, affecting last-minute travel plans.
  4. Wi-Fi Connectivity: Although generally good, there are occasional complaints about the reliability and speed of the Wi-Fi.
  5. Noise Levels: Some guests have reported noise disturbances due to the central location and events within the hotel.

Amenities

Babysitting

Babysitting

Extra beds/cribs

Breakfast included

Pool

Spa

Free WiFi

Gym

Gym

Laundry

Laundry

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Related hotel videos

Score icon9.0

RateScore

Total 1,736 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.9

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9.2

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booking

1,294 Reviews

8.9 / 10

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expedia

442 Reviews

9.2 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Atmosphere

Breakfast

Food

Location

Restaurant

Cleanliness

Fitness

Wellness

Bar

Spa

Bathroom

Amenities

Sleep

Pool

Parking

Business

Accessibility

Family

Kitchen

Gym

Transit

Entertainment

Couples

Nightlife

Hot Tub

Air Conditioning

Atmosphere was mentioned 258 times

2% Negative93% Positive

Reviews based on Atmosphere

User image
Gozanav9 months ago
3/5Google icon

If you are looking for luxury- this is not the place; don’t expect your regular WA experience here. + Location is great (for old city and Mamila) Very nice pool and spa Rooms are good and very nice bathrooms - Service is bad with no quality control. only good service was from the bell boys. no one makes you feel welcomed when you come in, reception area is a mess. One time we went to the pool there were 10 kids jumping in and out for over 30 min with the life guard right there looking at them while he’s on the phone and vaping. This is a luxury hotel with a very tranquil pool , that’s says no jumping and it was extremely annoying . the kids then went and left trash all over the sauna while overflowing it from the interior faucet . Food at morning buffet is embarrassing (other than the bread) and on the level you have in a holiday inn breakfast (which is fine if that’s what you are paying for). I understand the place caters to a lot of religious folks but this is supposed to be a luxury experience. breakfast reminded me of my time at the IDF would not come back

User image
Katie A1 year ago
2/5Google icon

I’m a diamond for life member and at checking received no sort of upgrade option. Welcome card in room had someone else name on it. Hallways and room appearance was worn and dingy. Service at breakfast was hit or miss. Food options were delicious and if you were able to get a cup of coffee that was great too. The key is to find the more experienced team members and make sure they know your needs. However, never once felt welcomed anywhere in hotel. Tried ordering room service one night and no one picked up phone. Asked front desk for help with still no response. Ate in hotel restaurant for dinner and not only extremely overpriced but also Gnocchi was so over cooked it felt like soup. Found broken glass on marble bathroom floor after day two. Was originally suppose to stay 6 nights - left after four because we felt unwelcome, uncared for and uncomfortable. While the location is great, it seems they only cater to a very select few locals and have not maintained rooms - for the amount per night we did not feel like we received value at all. Wi-Fi did work well. Security at front loiter in front of door creating traffic jams. While I love my hiltons and this location was perfect for Jerusalem exploration- I would recommend you consider other options if you’re there for more than 2-3 nights.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Oct, 2023Now

General Info

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Total number of rooms 226

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Number of floors 10

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Number of buildings/towers 1

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Year Built 2013

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

8

Download

68

Upload

16

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Mamilla Mall

280 m

Jaffa Gate

560 m

Church of the Holy Sepulchre

910 m

Western Wall

1.19 km

Machane Yehuda Market

1.26 km

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Getting around

Yekuti'el Adam Station

8 km

Jerusalem Biblical Zoo Station

9.5 km

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Airports Nearby

Ben Gurion Airport (TLV)

26.5 km

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Restaurants

Luciana

210 m

King's Court

Nearby

Mian Noodles

210 m

Caffit Mamilla

210 m

Joy Bistro

210 m

Street View

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Daytime safety

74 out of 100

Safe

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Nighttime safety

62 out of 100

Safe

Jerusalem safety index

37

Overall Crime index

Low

An average rating of the crime categories

37 out of 100

Property crime severity

Low

37

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Mugging or robbery  26/100

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Car theft  33/100

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Car break-ins  38/100

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Home break-ins  35/100

Violent crime severity

Low

32

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Physical attacks  41/100

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Racism or religion motivated attacks  50/100

Other crime severity

Low

37

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Insult or harassment in public  38/100

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Corruption or bribery  41/100

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Drug problem  29/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.5 - $1.5

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Coffee

$2.3 - $5.1

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Beer 0.5L

$1.5 - $2.6

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Meal, inexpensive restaurant

$12.9 - $25.7

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Public transport, one-way ticket

$1.4 - $1.5

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Taxi 1km (normal tariff)

$0.4 - $1

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Meal for 2 people, mid-range restaurant, three-course

$64.3 - $108

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Bottle of mid-range wine

$7.7 - $14.1

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McMeal at McDonalds

$12.3 - $15.4

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Coke/Pepsi 0.33L

$2.1 - $2.8

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Public transport, monthly pass

$53.6 - $66.9

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Gasoline (1 liter)

$1.8 - $2

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Mobile phone monthly plan

$9 - $12.6

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Fitness club, monthly fee

$51.2 - $102.8

Weather In Jerusalem

°C
°F

Precipitation In Jerusalem

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.528

PM1066

61

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets, service animals welcome

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