Photos

About Hotel

Amenities

Reviews

Things to know

Rooms

Around the area

Home

Israel

Jerusalem District

Jerusalem

Nahalat Shiva

Waldorf Astoria Jerusalem

Home

Israel

Jerusalem District

Jerusalem

Nahalat Shiva

Waldorf Astoria Jerusalem

1/5

Safety index

52 out of 100

Show All Photos

Family

Luxury

Spa

Waldorf Astoria Jerusalem

9.0

Excellent (1,736 ratings)

Jerusalem, Israel -

show on map

280 m Mamilla Mall

560 m Jaffa Gate

910 m Church of the Holy Sepulchre

Hotel Overview

Waldorf Astoria Jerusalem is acclaimed for providing an exceptional level of service and comfort. Nestled in the heart of the city, it's praised for offering guests a luxurious and memorable stay. Drawing on user reviews, highlights include an elegant ambiance, high-quality dining experiences, and attentive staff that go above and beyond. While it represents the pinnacle of luxury for many, some guests have noted areas for improvement, sparking diverse opinions.

Hotel highlights

Atmosphere

Location

Breakfast

Exceptional Service: Staff consistently go above and beyond, providing personalized and attentive service.
Luxurious Accommodations: Rooms are praised for their comfort, elegance, and top-notch amenities.
Prime Location: Situated in a convenient city center location, making it easy to explore local attractions.
Quality Dining: On-site dining options are highly rated for their variety and quality of food.
Elegant Ambiance: The hotel's design and atmosphere are celebrated for their sophistication and charm.

Area for improvement

Parking

Accessibility

Kitchen

Price Point: Some guests find the cost of stay and additional services relatively high.
Reservation Challenges: A few visitors have encountered difficulties with booking and reservation accuracy.
Room Availability: During peak times, finding available rooms can be a challenge, affecting last-minute travel plans.
Wi-Fi Connectivity: Although generally good, there are occasional complaints about the reliability and speed of the Wi-Fi.
Noise Levels: Some guests have reported noise disturbances due to the central location and events within the hotel.

Amenities

Babysitting

Extra beds/cribs

Breakfast included

Pool

Spa

Free WiFi

Gym

Laundry

RateScore

Total 1,736 Reviews

Blended Web Rating

8.9

9.2

booking

1,294 Reviews

8.9 / 10

expedia

442 Reviews

9.2 / 10

Reviews

200+ People Are Talking

Atmosphere

Breakfast

Food

Location

Restaurant

Cleanliness

Fitness

Wellness

Bar

Spa

Bathroom

Amenities

Sleep

Pool

Parking

Business

Accessibility

Family

Kitchen

Gym

Transit

Entertainment

Couples

Nightlife

Hot Tub

Air Conditioning

Atmosphere was mentioned 258 times

2% Negative93% Positive

Reviews based on Atmosphere

Gozanav11 months ago

3/5

If you are looking for luxury- this is not the place; don’t expect your regular WA experience here. + Location is great (for old city and Mamila) Very nice pool and spa Rooms are good and very nice bathrooms - Service is bad with no quality control. only good service was from the bell boys. no one makes you feel welcomed when you come in, reception area is a mess. One time we went to the pool there were 10 kids jumping in and out for over 30 min with the life guard right there looking at them while he’s on the phone and vaping. This is a luxury hotel with a very tranquil pool , that’s says no jumping and it was extremely annoying . the kids then went and left trash all over the sauna while overflowing it from the interior faucet . Food at morning buffet is embarrassing (other than the bread) and on the level you have in a holiday inn breakfast (which is fine if that’s what you are paying for). I understand the place caters to a lot of religious folks but this is supposed to be a luxury experience. breakfast reminded me of my time at the IDF would not come back

Katie A1 year ago

2/5

I’m a diamond for life member and at checking received no sort of upgrade option. Welcome card in room had someone else name on it. Hallways and room appearance was worn and dingy. Service at breakfast was hit or miss. Food options were delicious and if you were able to get a cup of coffee that was great too. The key is to find the more experienced team members and make sure they know your needs. However, never once felt welcomed anywhere in hotel. Tried ordering room service one night and no one picked up phone. Asked front desk for help with still no response. Ate in hotel restaurant for dinner and not only extremely overpriced but also Gnocchi was so over cooked it felt like soup. Found broken glass on marble bathroom floor after day two. Was originally suppose to stay 6 nights - left after four because we felt unwelcome, uncared for and uncomfortable. While the location is great, it seems they only cater to a very select few locals and have not maintained rooms - for the amount per night we did not feel like we received value at all. Wi-Fi did work well. Security at front loiter in front of door creating traffic jams. While I love my hiltons and this location was perfect for Jerusalem exploration- I would recommend you consider other options if you’re there for more than 2-3 nights.