Best Western Palace Hotel & Casino

7.4

Fair (2,631 ratings)

Douglas, Isle of Man -

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Nearby Douglas Beach

Nearby Palace Casino

840 m Gaiety Theatre

Hotel Overview

The Best Western Palace Hotel & Casino, located in Douglas, has generated a diverse range of opinions among its guests. Drawing insights from user reviews, this rundown provides a balanced perspective highlighting both the commendable traits and areas needing improvement of the establishment. Here are the key takeaways:

Hotel highlights

Prime Location: Situated in a favorable spot, guests appreciate the hotel's proximity to local attractions and amenities.
Entertainment Options: The in-house casino and varied entertainment offerings are highlighted as a major draw.
Friendly Staff: Many visitors have commended the warm and welcoming nature of the hotel staff.
Scenic Views: Rooms offering views of the surrounding area have been notably appreciated by guests.
Leisure Facilities: The availability of a swimming pool and gym has been positively received by guests looking for relaxation and exercise options.

Area for improvement

Outdated Decor: A common criticism is that some areas of the hotel, including guest rooms, need modernization and refurbishment.
Inconsistent Cleanliness: Reports vary on the cleanliness of the rooms, with some guests pointing out issues in this area.
Noise Levels: The hotel's location and in-house entertainment can sometimes lead to noise problems, affecting guests' comfort.
Value for Money: Some visitors have expressed concerns over whether the accommodation and amenities justify the price.
Limited Dining Options: Guests have mentioned a desire for more variety and quality in the dining selections available at the hotel.