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Image of Novella House
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1/5

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Safety index

79 out of 100

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Safe area tag

Safe area

Family

Shopping

City

Novella House

Rating icon

8.6

Good (1,206 ratings)

Florence, United States - 

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140 m Piazza di Santa Maria Novella

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350 m Basilica of Santa Maria Novella

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700 m Cathedral of Santa Maria del Fiore

Hotel Overview

Novella House in Florence receives diverse feedback from visitors, ranging from praise for its location and cleanliness to critiques on certain amenities and service aspects. Here are the succinctly compiled lists of pros and cons based on guest reviews.

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Hotel highlights

Location

Cleanliness

Transit

  1. Location: Centrally situated, enabling easy access to major attractions and transport links.
  2. Cleanliness: Guests consistently commend the cleanliness of the rooms and common areas.
  3. Charm: The hotel boasts a historic and authentic Italian ambiance, appreciated by many visitors.
  4. Room Comfort: Several reviews highlight the comfort and spaciousness of the rooms provided.
  5. Affordability: Many guests find the hotel to offer good value for money considering its central location and amenities.
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Area for improvement

  1. Wi-Fi Quality: A common complaint pertains to the poor Wi-Fi connectivity in some areas of the hotel.
  2. Soundproofing: Guests have noted that soundproofing between rooms can be inadequate, leading to disturbances.
  3. Amenities: There are mentions of basic amenities missing or not meeting expectations for some guests.
  4. Customer Service: The quality of customer service received mixed reviews, with some guests experiencing less than satisfactory interactions.
  5. Air Conditioning: Complaints about the air conditioning either being ineffective or completely lacking in some rooms during warmer months.

Amenities

Extra beds/cribs

Air conditioning

Air conditioning

Free WiFi

Housekeeping

Available in some public areas: Free WiFi

Crib (surcharge)

In-room refrigerator

Limited-hour front desk

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Related hotel videos

Score icon8.6

RateScore

Total 1,206 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.5

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8.8

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booking

943 Reviews

8.5 / 10

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expedia

263 Reviews

8.8 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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171+ People Are Talking

Location

Cleanliness

Transit

Amenities

Kitchen

Bathroom

Breakfast

Sleep

Parking

Family

Bar

Atmosphere

Location was mentioned 60 times

2% Negative97% Positive

Reviews based on Location

User image
Meghan Bell6 months ago
5/5Google icon

Had a bit of trouble checking in after 7pm when the staff go home for the day but they were very kind and helpful over WhatsApp when we were outside the hotel trying to get inside. The room was huge with very tall painted ceilings. Felt very historic. Close to the train station but far enough away to feel very safe.

User image
Mark Hunter6 months ago
4/5Google icon

Great place to stay, a little bit in an old neighbourhood but the location was great. Close to train station, tourist attractions and shopping. I would recommend, Alex very helpful and courteous.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Oct, 2023Now

General Info

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Total number of rooms 9

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Number of floors 4

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Number of buildings/towers 1

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Year Built 1700

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

10

Download

131

Upload

64

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Piazza di Santa Maria Novella

140 m

Basilica of Santa Maria Novella

350 m

Cathedral of Santa Maria del Fiore

700 m

Uffizi Gallery

910 m

Historic Center

Nearby

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Getting around

Unità Tram Stop

350 m

Florence Santa Maria Novella Station

420 m

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Airports Nearby

Florence Airport, Peretola (FLR)

12 km

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Restaurants

Buca Mario

140 m

Osteria dei Centopoveri

Nearby

Fiddler's Elbow

210 m

Joshua Tree Pub

140 m

Hotel Croce di Malta

Nearby

Street View

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Daytime safety

80 out of 100

Safe

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Nighttime safety

50 out of 100

Risky

Florence safety index

Safety

Crime

79

Overall Safety Index

Safe

An average rating of the six safety categories

79 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

76

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

75

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Property safety

Safe

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Likelihood of theft.

lowhigh

66

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

81

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

76

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

40

Overall Crime index

Low

An average rating of the crime categories

40 out of 100

Property crime severity

Moderate

48

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Mugging or robbery  41/100

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Car theft  27/100

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Car break-ins  43/100

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Home break-ins  40/100

Violent crime severity

Low

31

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Physical attacks  38/100

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Racism or religion motivated attacks  23/100

Other crime severity

Low

40

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Insult or harassment in public  35/100

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Corruption or bribery  46/100

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Drug problem  52/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.2 - $1.2

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Coffee

$1.2 - $2

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Beer 0.5L

$1 - $2.5

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Meal, inexpensive restaurant

$10 - $25

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Public transport, one-way ticket

$1.7 - $2

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Taxi 1km (normal tariff)

$0.9 - $2

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Meal for 2 people, mid-range restaurant, three-course

$60 - $90

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Bottle of mid-range wine

$5 - $10

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McMeal at McDonalds

$10 - $11

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Coke/Pepsi 0.33L

$2.5 - $4

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Public transport, monthly pass

$35 - $40

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Gasoline (1 liter)

$1.7 - $2.2

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Mobile phone monthly plan

$9 - $15

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Fitness club, monthly fee

$50 - $90

Weather In Florence

°C
°F

Precipitation In Florence

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.515

PM1022

49

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 11:00

Children welcome

No pets

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