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Image of The Westin Excelsior, Florence
Image of The Westin Excelsior, Florence
Image of The Westin Excelsior, Florence
Image of The Westin Excelsior, Florence
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1/5

Image of The Westin Excelsior, Florence
Image of The Westin Excelsior, FlorenceImage of The Westin Excelsior, FlorenceImage of The Westin Excelsior, FlorenceImage of The Westin Excelsior, Florence

Safety index

80 out of 100

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Safe area tag

Safe area

Eco-certified

Family

Family

Luxury

Luxury

Shopping

Shopping

Boutique

Romantic

City

City

Natural

The Westin Excelsior, Florence

Rating icon

9.1

Excellent (557 ratings)

Florence, United States - 

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490 m Basilica of Santa Maria Novella

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630 m Ponte Vecchio

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840 m Uffizi Gallery

Hotel Overview

The Westin Excelsior, Florence, is a well-regarded hotel, celebrated for its prime location and remarkable service according to user reviews. Guests often praise the hotel for its luxurious amenities, sumptuous dining options, and the attentiveness of its staff. However, it's worth noting that no establishment is without its flaws, and some areas do draw criticism from guests.

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Hotel highlights

Location

Bar

Amenities

  1. Prime Location: Located in the heart of the city, making it convenient for sightseeing and exploring local attractions.
  2. Luxurious Amenities: Guests enjoy access to high-end facilities, enhancing the overall stay experience.
  3. Exceptional Service: Staff are noted for their attentiveness, friendliness, and professionalism, contributing to a memorable stay.
  4. Sumptuous Dining: The hotel’s dining options are frequently highlighted for their quality and variety, offering a delightful culinary experience.
  5. Unique Charm: The hotel boasts a distinctive architectural and interior design, adding to its allure and guest satisfaction.
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Area for improvement

  1. Pricey: Some guests find the accommodation costs to be on the higher side, impacting the overall value perception.
  2. Limited Room Availability: High demand can lead to limited availability, especially during peak seasons, causing inconvenience to some travelers.
  3. Occasional Noise: Due to its central location, some guests have reported disturbances from outside noise affecting their comfort.
  4. Room Variability: There are reports of variability in room sizes and views, which can lead to a mismatch in expectations for some guests.
  5. Parking Challenges: Limited parking options are available, making it difficult for guests traveling with vehicles to find convenient parking.

Amenities

Babysitting

Babysitting

Breakfast available

Breakfast available

Air conditioning

Air conditioning

Free WiFi

Parking available

Parking available

Laundry

Laundry

Gym

Gym

Housekeeping

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Related hotel videos

Score icon9.1

RateScore

Total 557 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.9

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9.2

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booking

238 Reviews

8.9 / 10

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expedia

319 Reviews

9.2 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Location

Bar

Amenities

Food

Breakfast

Nature

Atmosphere

Sleep

Restaurant

Bathroom

Cleanliness

Transit

Couples

Kitchen

Accessibility

Fitness

Parking

Nightlife

Gym

Business

Air Conditioning

Family

Location was mentioned 189 times

3% Negative90% Positive

Reviews based on Location

User image
Gabrielle Jablow7 months ago
5/5Google icon

Great location right by the river and easy to walk to all things in Florence. Historic charm while still being very nice. Staff was very helpful. Concierge helped us get a last-minute reservation to a super popular restaurant (that they also recommened to us). Hotel room was nice and comfortable. Cleaned everyday, including turn down service. King Bed was actually 2 twins pushed together which was unideal, and shower/tub was raised so kind of hard to get up into, but manageable. Breakfast was included due to my status and it was a very nice spread, including a good amount of gluten free options. I'd definitely stay again, thank you!

User image
robert stone5 months ago
5/5Google icon

Over the past 50 years, I’ve been fortunate to travel to Europe hundreds of times and, have stayed in the best hotels. However, once again, the Westin Excelsior, Florence exceeded all expectations. If you do decide to travel to Florence, there’s no thinking or considering to be done. Your stay at the Westin Excelsior you realize why this becomes your home away from home, as it has been mine and my family’s now for several years. The positive attributes to this hotel are endless. However, let’s focus on the key elements that one would look for when staying at a five-star establishment. The Westin Excelsior provides all the key elements one is looking for to include clean, renovated, well appointed, oversize hotel rooms with proper air conditioning, ventilation, a staff, all around that is completely professional, and will respect all of your concerns and wishes, a fantastic location to everything, and of course, the only hotel in Florence with a penthouse bar overlooking this historic monumental city I do want to point out that the front desk behind the scenes individuals will do whatever is possible to help accommodate your needs, for us it was adjoining hotel rooms. Then there is the most dynamic group of concierge professionals you will find in Florence, who not only have a pulse on everything and anything you need, but happen to be a group of gentlemen that you enjoy their company just sitting and talking about life, as I so thoroughly enjoyed every single day of my trip Bottom line… The Westin Excelsior is indeed a 5+ star hotel that I hate to admit it, has no faults To all my friends and family at the Westin Excelsior have a happy healthy and safe new year and, we look forward to seeing you again same time next year till then, Chin-chin La Familia!! Rob Stone Rob Stone

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Nov, 2023Now

General Info

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Total number of rooms 171

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Number of floors 5

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Number of buildings/towers 1

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

10

Download

132

Upload

65

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Basilica of Santa Maria Novella

490 m

Ponte Vecchio

630 m

Uffizi Gallery

840 m

Cathedral of Santa Maria del Fiore

840 m

Historic Center

Nearby

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Getting around

Alamanni

Nearby

Florence Santa Maria Novella Station

560 m

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Airports Nearby

Florence Airport, Peretola (FLR)

12.5 km

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Restaurants

Se

Nearby

Winter Garden by Caino

Nearby

Osteria dei Centopoveri

210 m

Il Profeta

140 m

Hotel Croce di Malta

210 m

Street View

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Daytime safety

80 out of 100

Safe

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Nighttime safety

50 out of 100

Risky

Florence safety index

Safety

Crime

80

Overall Safety Index

Safe

An average rating of the six safety categories

80 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

70

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

80

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Property safety

Safe

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Likelihood of theft.

lowhigh

71

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

84

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

74

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

40

Overall Crime index

Low

An average rating of the crime categories

40 out of 100

Property crime severity

Moderate

48

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Mugging or robbery  41/100

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Car theft  27/100

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Car break-ins  43/100

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Home break-ins  40/100

Violent crime severity

Low

31

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Physical attacks  38/100

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Racism or religion motivated attacks  23/100

Other crime severity

Low

40

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Insult or harassment in public  35/100

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Corruption or bribery  46/100

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Drug problem  52/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.2 - $1.2

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Coffee

$1.2 - $2

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Beer 0.5L

$1 - $2.5

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Meal, inexpensive restaurant

$10 - $25

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Public transport, one-way ticket

$1.7 - $2

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Taxi 1km (normal tariff)

$0.9 - $2

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Meal for 2 people, mid-range restaurant, three-course

$60 - $90

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Bottle of mid-range wine

$5 - $10

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McMeal at McDonalds

$10 - $11

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Coke/Pepsi 0.33L

$2.5 - $4

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Public transport, monthly pass

$35 - $40

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Gasoline (1 liter)

$1.7 - $2.2

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Mobile phone monthly plan

$9 - $15

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Fitness club, monthly fee

$50 - $90

Weather In Florence

°C
°F

Precipitation In Florence

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.515

PM1022

49

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets, service animals welcome

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