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Image of Mercure Kyoto Station
Image of Mercure Kyoto Station
Image of Mercure Kyoto Station
Image of Mercure Kyoto Station
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1/5

Image of Mercure Kyoto Station
Image of Mercure Kyoto StationImage of Mercure Kyoto StationImage of Mercure Kyoto StationImage of Mercure Kyoto Station

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Mercure Kyoto Station

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8.8

Good (1,930 ratings)

Kyoto, Japan - 

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490 m Nishihonganji Temple

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560 m Kyoto Tower

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980 m Kawaramachi Street

Hotel Overview

Mercure Kyoto Station is a hotel that has received various feedback from its users. Below are the good and bad aspects based on user reviews.

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Hotel highlights

Location

Cleanliness

Atmosphere

  1. Location: Conveniently located near transportation hubs, making it easy for guests to explore the city.
  2. Cleanliness: Guests often praise the hotel for its very clean and well-maintained facilities.
  3. Friendly Staff: The staff's hospitality and willingness to help have been highlighted by many visitors.
  4. Comfortable Rooms: The rooms are described as comfortable and adequately equipped with modern amenities.
  5. Affordability: Many reviews appreciate the good value for money the hotel offers.
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Area for improvement

  1. Room Size: Some guests feel the rooms are quite small, especially for those traveling with a lot of luggage or family.
  2. Noise: There are complaints about noise from the surrounding area, which can disturb guests' rest.
  3. Limited Facilities: A few users have pointed out the lack of certain amenities and facilities expected from hotels of similar class.
  4. Breakfast Variety: The breakfast options are considered limited by some, offering little variation day by day.
  5. Internet Speed: Reports of slow or unstable Wi-Fi connections have been a concern for guests needing reliable internet access.

Amenities

Breakfast available

Breakfast available

Free WiFi

Air conditioning

Air conditioning

Housekeeping

Restaurant

Bar

24/7 front desk

24/7 front desk

A bar/lounge

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Related hotel videos

Score icon8.8

RateScore

Total 1,930 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.7

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9.0

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booking

1,569 Reviews

8.7 / 10

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expedia

361 Reviews

9.0 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Location

Cleanliness

Bathroom

Transit

Breakfast

Atmosphere

Sleep

Amenities

Food

Restaurant

Bar

Business

Accessibility

Kitchen

Air Conditioning

Parking

Entertainment

Wi-Fi

Family

Location was mentioned 126 times

5% Negative71% Positive

Reviews based on Location

User image
medvtan3 months ago

I arrived at the hotel on Dec. 28, 2023 at 11:30 pm. Maybe it’s due to the cold weather and it was almost midnight, but the front desk officer didn’t even say hi to us. I tried my best to understand this unusual attitude, maybe because he was already tired. My family and I were all tired, too. He checked all four passports and processed our check-in. I booked two rooms. However, he told me only one room has breakfast privileges. I claimed both rooms have breakfast. He didn’t believe me so I opened my Accor All app and showed him proof that both rooms have breakfast. Unbelievable. Why do I have to show proof? How come it’s not in the system? Secondly, I had to ask for a room upgrade. He said he didn’t give me an upgrade because the floor will be different from the other room. I said it’s okay, I still want an upgrade. So my kids ended up at the 6th floor and I had my upgraded room at the 9th floor. But upon checking, the only difference between the rooms is the Nespresso machine! Actually, the 6th floor room is bigger and has a table and stool. My 9th floor upgraded room doesn’t have a table and stool. This is my 3rd time to stay in a Mercure chain hotel but the way I was treated here was very different. ||Location of the hotel is a 10 minute walk to Kyoto Station. It is in a very secluded area. The convenience store is about 5 minutes walk. There is one restaurant across the hotel. The other restaurants are 5-10 minute walk. I keep on asking myself why I paid so much (JPY 237,000 for 4 nights, 2 rooms)…||Aside from the check-in officer, all the other staff of Mercure Kyoto Station has been helpful and kind. The housekeeping team kept the rooms clean every single day. By the way, even though it’s daytime and all the lights were on, the room was still dark! ||The buffet breakfast was delightful! My family’s favourite is the French toast. The cappuccino was excellent too. On New Year’s Day, the chef served octopus as part of the buffet breakfast. It was a gastronomic delight! For this, I am very grateful.

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Med T3 months ago

I arrived on Dec. 28, 2023 at around 11:00 pm. The lobby was very quiet. There was no acknowledgement nor any greeting from the front desk officer. Maybe he was tired, I tried to understand. But this is very unusual considering I have stayed in other Mercure hotels before. I booked two rooms with complimentary breakfast. But front desk officer told me only one room has complimentary breakfast. I needed to search my All Accor app and show him proof that both rooms have breakfast. I requested for a room upgrade. He said he didn't give because only one room can be upgraded. This is the first time I encountered a request for upgrade. It has always been an automatic upgrade for two rooms. But I guess not all hotels are created equal. Some are generous and value loyalty. Others don't. ||The location of the hotel is in a very quiet neighborhood. It is a 10 minutes walk going to Kyoto Station. The nearest convenience store is a 3-5 minute walk.||They charged so much during my stay because it was a holiday. I tried to understand. But JPY 237,500 for 4 nights, for 2 rooms? Very steep, right? ||During my stay, the other staff were very warm and friendly (except on my check-in day). The concierge was helpful. The breakfast spread was a delight. My family's favorite was the French toast. On New Year's Day breakfast, they served octopus! It was a gastronomic delight.||I started my vacation with a very heavy heart because of the front desk officer but ended it with a good one because the check-out person and concierge were very nice. But if they charge so much (and the location was 10 minutes away from the subway), I will not stay again.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Oct, 2023Now

General Info

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Total number of rooms 225

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Number of floors 10

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

20

Download

88

Upload

79

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Nishihonganji Temple

490 m

Kyoto Tower

560 m

Kawaramachi Street

980 m

To-ji Temple

1.05 km

Kiyomizu Temple

2.5 km

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Getting around

Kyoto Station

420 m

Umekoji-Kyotonishi Station

910 m

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Airports Nearby

Itami Airport (ITM)

24 km

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Restaurants

大西

210 m

伊晃庵

140 m

Baikal Cafe

210 m

KAKIMARU 七条店

210 m

大阪屋

140 m

Street View

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.5 - $1.2

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Coffee

$1.5 - $3.1

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Beer 0.5L

$1.2 - $2.6

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Meal, inexpensive restaurant

$3.1 - $9.3

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Public transport, one-way ticket

$0.9 - $1.9

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Taxi 1km (normal tariff)

$1.9 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$24.8 - $43.4

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Bottle of mid-range wine

$4.3 - $15.5

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McMeal at McDonalds

$4 - $5.3

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Coke/Pepsi 0.33L

$0.7 - $1.9

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Public transport, monthly pass

$31 - $92.1

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Gasoline (1 liter)

$1 - $1.1

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Mobile phone monthly plan

$15.3 - $25.3

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Fitness club, monthly fee

$24.8 - $65.3

Weather In Kyoto

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°F

Precipitation In Kyoto

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.517

PM1032

46

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 14:00

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Check out until 11:00

Children welcome

No pets, service animals welcome

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