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Image of Shinjuku Granbell Hotel
Image of Shinjuku Granbell Hotel
Image of Shinjuku Granbell Hotel
Image of Shinjuku Granbell Hotel
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1/5

Image of Shinjuku Granbell Hotel
Image of Shinjuku Granbell HotelImage of Shinjuku Granbell HotelImage of Shinjuku Granbell HotelImage of Shinjuku Granbell Hotel

Safety index

85 out of 100

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Safe area tag

Safe area

Shopping

Shinjuku Granbell Hotel

Rating icon

8.3

Good (11,932 ratings)

Shinjuku, Japan - 

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280 m Samurai Museum

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630 m Isetan Department Store Shinjuku

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770 m Omoide Yokocho

Hotel Overview

Shinjuku Granbell Hotel is a modern and stylish hotel located in the bustling heart of Shinjuku, offering guests a contemporary stay with various amenities. Based on user reviews, it garners a mixed reception, with particular praise for its aesthetic appeal and criticism in some areas of service.

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Hotel highlights

Property

Location

Service

  1. Location: Convenience to public transport and proximity to Shinjuku’s attractions.
  2. Design: Modern and stylish interiors that create a pleasant ambiance.
  3. Roof-Top Bar: Offers stunning views of the city skyline, enhancing the staying experience.
  4. Room Amenities: Well-equipped rooms with necessary comforts and conveniences.
  5. Staff Friendliness: Employees are generally kind and willing to help guests.
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Area for improvement

Wi-Fi

Family

Entertainment

  1. Room Size: Some guests found the rooms relatively small for the price.
  2. WiFi Connectivity: Occasional complaints about unreliable internet service in rooms.
  3. Housekeeping: Inconsistencies in room cleanliness and maintenance reported.
  4. Breakfast Option: Limited variety and availability of breakfast items disappointed some guests.
  5. Noise Level: Instances of noise from the streets and neighboring rooms affecting sleep quality.

Amenities

Breakfast available

Breakfast available

Parking available

Parking available

Air conditioning

Air conditioning

Free WiFi

Laundry

Laundry

Restaurant

Bar

24/7 front desk

24/7 front desk

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Related hotel videos

Score icon8.3

RateScore

Total 11,932 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.8

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7.9

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8.8

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4.0/5

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4.0/5

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agoda

3,789 Reviews

8.8 / 10

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booking

2,609 Reviews

7.9 / 10

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expedia

1,029 Reviews

8.8 / 10

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google

2,486 Reviews

4.0 / 5

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tripadvisor

2,019 Reviews

4.0 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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2,486+ People Are Talking

Property

Location

Service

Cleanliness

Amenities

Bar

Transit

Atmosphere

Breakfast

Bathroom

Food

Sleep

Restaurant

Wi-Fi

Safety

Accessibility

Air Conditioning

Family

Kitchen

Business

Nature

Entertainment

Nightlife

Couples

Parking

Property was mentioned 701 times

17% Negative68% Positive

Reviews based on Property

User image
Benjamin1 month ago
2/5Google icon

My recent stay at this "4-Stars" hotel in Tokyo left me with mixed feelings, especially considering the positive experiences I had during my previous visits. It seems that a change in ownership might be the cause of the decline in service and overall quality. 🚩 Communication was a significant hurdle from the start. Attempts to request assistance with car rental were met with delayed and brief email responses. The requirement to be a staying guest before receiving help felt unnecessary, considering the full payment had already been made. 🚩 The check-in experience was less than ideal. Despite a long day out in the cold, the staff behind the counter, though seemingly abundant, failed to greet guests. I had to initiate the conversation, and their responses were regrettably impolite. 🚩 The disparity between the online representation of the hotel and the reality upon check-in was surprising and disappointing. 🚩 The hotel's policy on parking fees was inconsistent and confusing. I was told it was complimentary if it is for a short duration not exceeding 11am the next morning. However, upon attempting to leave just a few hours later at 5 am, I was unexpectedly asked to pay a fee. 🚩 The DIY approach throughout the hotel, from obtaining water to the lack of room service, was unexpected and not aligned with the typical service standards of a 4-star establishment. 🚩 Cleanliness was another issue, especially in the supposedly non-smoking level where the smell of smoke was persistent, particularly in the lifts. In conclusion, while the hotel still has potential, the recent experience fell short of the standards set during my prior visits. The issues with communication, inconsistent policies, and lapses in service etiquette were disappointing. I hope these concerns are addressed to restore the hotel to its former brilliance.

User image
Mimi Herrera2 months ago
2/5Google icon

Stayed here for 2 nights. Rooms are not clean and rather super small. The shower amenities are lacking as everyone mentioned, had to ask for more shampoo and soap multiple times. There was dust and smell in the room. Breakfast is rather lacking, they only had hard boiled eggs which is kinda odd for featuring American breakfast. Overall, this property needs some serious upgrades, will not stay here again for sure

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Apr, 2023Jul, 2023Now

General Info

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Total number of rooms 485

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Number of floors 17

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Number of buildings/towers 1

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Year Built 2013

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

72

Download

90

Upload

90

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Samurai Museum

280 m

Isetan Department Store Shinjuku

630 m

Omoide Yokocho

770 m

Shinjuku Gyoen National Garden

1.19 km

Tokyo Metropolitan Government

1.4 km

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Getting around

Higashi-shinjuku Station

350 m

Seibu-Shinjuku Station

560 m

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Airports Nearby

Haneda Airport (HND)

8.5 km

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Restaurants

創作ダイニングエス

Nearby

Bar ディストピア

Nearby

神煙shisha

Nearby

roof top bar & terrace G

Nearby

焼肉・手打冷麺 いたみ

Nearby

Street View

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Daytime safety

93 out of 100

Very Safe

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Nighttime safety

87 out of 100

Very Safe

Shinjuku safety index

Safety

Crime

85

Overall Safety Index

Very Safe

An average rating of the six safety categories

85 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

71

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

77

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Property safety

Very Safe

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Likelihood of theft.

lowhigh

83

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

100

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

76

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

7

Overall Crime index

Minimal

An average rating of the crime categories

7 out of 100

Property crime severity

Minimal

5

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Mugging or robbery  2/100

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Car theft  2/100

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Car break-ins  2/100

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Home break-ins  3/100

Violent crime severity

Minimal

3

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Physical attacks  4/100

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Racism or religion motivated attacks  3/100

Other crime severity

Minimal

4

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Insult or harassment in public  5/100

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Corruption or bribery  11/100

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Drug problem  4/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.4 - $1.1

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Coffee

$2.7 - $3.8

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Beer 0.5L

$1.8 - $1.9

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Meal, inexpensive restaurant

$3.1 - $12.5

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Public transport, one-way ticket

$1.3 - $2.5

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Taxi 1km (normal tariff)

$1.2 - $2

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Meal for 2 people, mid-range restaurant, three-course

$18.8 - $31.3

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Bottle of mid-range wine

$5 - $12.5

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McMeal at McDonalds

$3.8 - $4.7

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Coke/Pepsi 0.33L

$0.8 - $1

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Public transport, monthly pass

$27.6 - $62.7

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Gasoline (1 liter)

$1 - $1.1

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Mobile phone monthly plan

$15.7 - $25.6

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Fitness club, monthly fee

$47.6 - $50.2

Weather In Shinjuku

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°F

Precipitation In Shinjuku

mm
in

Air Quality

Good

PM2.510

PM1019

19

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Air quality is acceptable and pollution poses no health risk. Enjoy outdoor activities as normal.

Drinkable Water Quality

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Poor

Water quality is very low. Consider alternative water drinking options.

House Rules

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Check in after 15:00

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Check out until 11:00

Children welcome

No pets

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