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Image of Sheraton Bishkek
Image of Sheraton Bishkek
Image of Sheraton Bishkek
Image of Sheraton Bishkek
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1/5

Image of Sheraton Bishkek
Image of Sheraton BishkekImage of Sheraton BishkekImage of Sheraton BishkekImage of Sheraton Bishkek

Safety index

41 out of 100

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Business

Business

Luxury

Luxury

Spa

Spa

City

City

Sheraton Bishkek

Rating icon

8.2

Good (557 ratings)

Bishkek City, Kyrgyzstan - 

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Nearby Bishkek Park Shopping Center

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770 m Panfilov Park

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840 m Ala-Too Square

Hotel Overview

Sheraton Bishkek is a luxury hotel that garners mixed reviews from guests. While some praise its amenities and service, others highlight areas needing improvement.

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Hotel highlights

Location

Breakfast

Cleanliness

  1. Location: Centrally located, making it convenient for both business and leisure travelers.
  2. Room Comfort: Spacious and well-appointed rooms with comfortable bedding.
  3. Amenities: Offers a wide range of amenities including a fitness center and swimming pool.
  4. Service: Many guests commend the staff for being attentive and helpful.
  5. Food Quality: The on-site restaurants receive praise for their delicious food and variety of options.
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Area for improvement

Bathroom

Sleep

  1. Price: Some guests feel the hotel is overpriced compared to the value it offers.
  2. Wi-Fi Connectivity: Issues with internet speed and connectivity have been reported.
  3. Maintenance: A few guests have mentioned that certain facilities appear worn and could use refurbishment.
  4. Noise Levels: Some rooms are affected by external noise, impacting the quality of sleep.
  5. Reservation Issues: There have been instances of booking discrepancies and check-in delays.

Amenities

Spa

Spa

Breakfast available

Breakfast available

Pool

Free WiFi

Parking included

Parking included

Laundry

Laundry

Gym

Gym

Housekeeping

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Related hotel videos

Score icon8.2

RateScore

Total 557 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.2

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8.2

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booking

532 Reviews

8.2 / 10

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expedia

25 Reviews

8.2 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Location

Breakfast

Cleanliness

Food

Restaurant

Amenities

Atmosphere

Bathroom

Bar

Fitness

Business

Sleep

Parking

Kitchen

Accessibility

Nightlife

Wellness

Spa

Pool

Location was mentioned 59 times

5% Negative86% Positive

Reviews based on Location

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PRG5 months ago
4/5Google icon

Enjoyed a two night stay here in January. I hadn’t been in Bishkek for 19 years so it was nice to see how the city and hotel scene had changed. The hotel offers good value for money in a central location, and while I have never been a fan of Sheraton as a brand I thought the hotel was very good. The spa was excellent and I availed of a massage which was very good. Staff were friendly and helpful. Unfortunately the temperature was very high inside. I like the hotel is connected directly to the Bishkek Park Mall which is very convenient. My only complaint was the service in the lobby lounge. Despite the amount of staff they were diligent or proactive enough in service much of the time. The Christmas model railway in the lobby lounge didn’t work because the “batteries were finished” I was informed, and asked if they could be replaced (I am a model railway enthusiast myself), but they never were over my stay which shows a lack of initiative/detail in the approach. Would probably stay again but then there is not a huge amount of choice in Bishkek if you want western 5*.

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Steve P8 months ago

Once you get used to the reception not being on the ground floor, then check-in is straightforward. Staff were really helpful both on the door and at reception.||The room was clean, spacious and had a good view of the city and mountains. The bed was comfortable, and they accommodated my request for feather-free bedding without any fuss. Sockets were in short supply, so much so that this is the first hotel I can recall staying in that had more lamps than sockets (there was a desk lamp and a standing lamp, and you had to unplug one to use the other).||The bathroom was clean, and well proportioned although the shaving light didn't work, and overall the bathroom was a bit dim, which is a shame, because it's clearly a fairly modern/recent build, and they've just not got that part right. ||The other challenge I had with the room was the a/c: it seemed to have just one speed. There was a "quiet" mode, and a baby symbol showed up, but in reality, it didn't seem to make any difference to the volume of the a/c so I ended up sleeping with the a/c off some nights, and put up with it on other nights.||Breakfast was OK, with a reasonable - but not outstanding - choice. The coffee machine was so slow, I could set it going, and wander offer, get my muesli, fruit and a croissant and head back and it was just about finishing making a small-ish cup. It was always busy at breakfast (often with airline crews), but the space is poorly designed, so it's quite cramped when you're choosing food from the buffet (not a "real" issue, but if any architects are reading this, take note ;-) )||I ate in the bar one evening, and the food was good, but atmosphere was lacking. I also ate in the steak restaurant, and it was too bright/no ambience, and almost empty. The food was fine, but I wouldn't race back.||The pool was closed by late September, but the spa was available and a massage was reasonably priced. I'd recommend a Balinese massage by the masseur who is from Bali. ||There is a rooftop bar, which has great views. I tried it in August when before this trip, and was rather [unpleasantly] surprised by the prices/bill. It's not cheap.||The location is really good though and it's very easy to get out to good nearby, inexpensive restaurants and cafes. The hotel adjoins Bishkek Park (a shopping mall, not a park), where you can get a local SIM/eSIM, use the ATM, or get hand-pulled noodles in the foodcourt on the the top floor. Better still, head to Navat, which offers a great atmosphere whether quiet or busy, live music (after 9pm?), and a wide choice of local food from a menu full of pictures (very easy if you don't speak Russian). They also serve good local filtered and unfiltered beers. Other places with good food and wine were Vinoteka, and Cyclone, and for a cosy drink, try Good Spirits. Bishkek felt like a safe place to wander around both daytime and in the evenings. ||Overall it was a good stay. I should have mentioned the a/c while I was there, but I didn't. I would stay again. Staff were friendly, and while not everyone speaks English, most did and it was very easy. ||

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Dec, 2023Now

General Info

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Total number of rooms 183

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

3

Download

54

Upload

59

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Bishkek Park Shopping Center

Nearby

Panfilov Park

770 m

Ala-Too Square

840 m

Parliament of the Kyrgyz Republic

980 m

Osh Bazaar

1 km

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Getting around

Bishkek (FRU-Manas Intl.)

18 km

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Restaurants

Iwa Roofbar Restaurant

140 m

PIVO

280 m

LiveBar ROOMS

280 m

Fresh Box

280 m

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Airports Nearby

Kyrgyz Fried Chicken (KFC)

210 m

Street View

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Daytime safety

62 out of 100

Safe

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Nighttime safety

35 out of 100

Unsafe

Bishkek City safety index

Safety

Crime

41

Overall Safety Index

Risky

An average rating of the six safety categories

41 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

56

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

72

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Property safety

Unsafe

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Likelihood of theft.

lowhigh

26

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Political safety

Very Unsafe

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Potential for infringement of political rights or political unrest.

lowhigh

9

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LGBTQ safety

Unsafe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

29

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

55

55

Overall Crime index

Moderate

An average rating of the crime categories

55 out of 100

Property crime severity

Moderate

53

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Mugging or robbery  60/100

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Car theft  42/100

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Car break-ins  54/100

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Home break-ins  48/100

Violent crime severity

Moderate

51

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Physical attacks  58/100

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Racism or religion motivated attacks  58/100

Other crime severity

Moderate

58

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Insult or harassment in public  54/100

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Corruption or bribery  85/100

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Drug problem  43/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.3 - $0.5

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Coffee

$1 - $2.6

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Beer 0.5L

$0.7 - $1.2

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Meal, inexpensive restaurant

$3.1 - $7.7

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Public transport, one-way ticket

$0.1 - $0.2

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Taxi 1km (normal tariff)

$0.1 - $0.3

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Meal for 2 people, mid-range restaurant, three-course

$13.4 - $30.9

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Bottle of mid-range wine

$3.1 - $8.2

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McMeal at McDonalds

$4.1 - $5.2

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Coke/Pepsi 0.33L

$0.4 - $0.9

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Public transport, monthly pass

$5.1 - $13.4

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Gasoline (1 liter)

$0.6 - $0.7

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Mobile phone monthly plan

$5.1 - $8.8

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Fitness club, monthly fee

$20.6 - $68.7

Weather In Bishkek City

°C
°F

Precipitation In Bishkek City

mm
in

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 14:00

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Check out until 12:00

Children welcome

No pets or service animals

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