Somerset Jeju Shinhwa World

Stephen Kim1 year ago

2/5

We booked this hotel to have a larger, more comfortable unit with washer and dryer. While it met our satisfaction for the larger room, it did not include a dryer rather, it is a DRYING RACK. This would not have been an issue if it was properly detailed, but was a classic bait and switch tactic. Disappointed by the lack of attention put in hotel description. We likely would’ve booked elsewhere if we were properly informed. The water park was closed and the theme park was a joke. Many of the premium features that should be standard came at a cost or required advance reservation, like the swimming pool. Poor form to send kids away since you reached some arbitrary capacity; again if informed properly at checkout, would’ve been no problem. They tout 5-star experience, but it is 3.5 at best. Housekeeping was supposed to come during the middle of our stay, but did not. Calling them to come the night before our departure was inconvenient. And If you don’t wash your dishes & take out the trash, they threaten to charge you an additional $35 charge. If you want newer facilities with better customer service, try the Marriott hotel location down the street.