The Ritz-Carlton, Almaty

Cardo1 year ago

5/5

If you are searching for a definitive sign to book your stay in Almaty, look no further than the Ritz Carlton. As a seasoned traveler who has experienced over 30 Marriott brands worldwide, I can confidently say that the Ritz Carlton Almaty surpasses them all in every aspect. From their exceptional service to their luxurious amenities, this hotel left an indelible mark on our hearts. The staff at the Ritz Carlton Almaty truly went above and beyond to ensure our stay was extraordinary. Their promptness and anticipation of our needs were unparalleled. During my visit, I fell ill, and to my astonishment, they sent me an entire pot of honey and tea, a small gesture that spoke volumes about their dedication to guest satisfaction. While the Ritz Carlton Almaty might be priced on the higher end, every penny is justified by the level of service and the wealth of amenities they provide. The hotel's convenient location near a mall, Starbucks, and popular tourist attractions added immense value to our stay, making it all the more enjoyable. The rooms at this hotel are a testament to modern luxury. Equipped with state-of-the-art amenities such as electric curtains, heated floors, and shower benches, the rooms offered a level of comfort and convenience that exceeded our expectations. It was evident that no detail was overlooked in crafting these lavish accommodations. Before our visit, we had read some reviews mentioning that the hotel did not honor elite status. However, this was not the case during our stay. The staff at Ritz Carlton Almaty, treated us with utmost hospitality and honored our elite status, further enhancing our experience. I would like to give a special shoutout to some of the exceptional staff members who made our stay even more memorable. Zhakisbek, with his extensive knowledge of Almaty, recommended the best things to do and places to visit, allowing us to truly immerse ourselves in the city's culture. Huru, who taught us about the exquisite Almaty deserts and the local culture, always greeted us with a radiant smile, making us feel truly welcomed. Rufat, the Terrace Restaurant Attendant, who curated the most delightful cocktail recommendations, making our evenings at the hotel even more enjoyable. Definitely the epitome of excellence in hospitality.