Shangri-La Ulaanbaatar offers a luxurious stay with stunning views and top-notch amenities. Based on user reviews, guests appreciate the hotel's impressive service, its variety of dining options, and the overall elegance of the decor. However, some have noted areas for improvement, particularly regarding pricing and certain service aspects. Here's a glimpse into what visitors have had to say.
1/5
Safety index
61 out of 100
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Safe area
Business
Family
Luxury
Shangri-La Ulaanbaatar
8.4
(150 ratings)
Ulaanbaatar, Mongolia -
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280 m Ministry of Health
560 m Sükhbaatar Square
840 m National Academic Theatre of Opera and Ballet of Mongolia
Hotel Overview
Hotel highlights
Location
Food
Atmosphere
- Exceptional Service: Guests are consistently impressed with the attentive and warm service provided by the hotel staff.
- Luxurious Amenities: The hotel features a range of high-end amenities, including a spa, fitness center, and indoor pool, that cater to the comfort and relaxation of guests.
- Varied Dining Options: Several on-site restaurants offer a diversity of culinary experiences, from local delicacies to international cuisine.
- Elegant Decor: The hotel's decor is praised for its sophistication and elegance, enhancing the overall guest experience.
- Prime Location: Situated in a central area, it provides easy access to local attractions and business districts.
Area for improvement
Sleep
- Pricey: Some guests find the hotel's rates to be high in comparison to other options in the area.
- Reservation Issues: A few guests have reported difficulties with the reservation process, including mix-ups and delays.
- Service Inconsistencies: While service is generally excellent, some guests have experienced occasional lapses in service quality.
- Noise Levels: Due to its central location, some guests have mentioned noise disturbances, especially at night.
- Parking Challenges: Limited parking space has been a concern for those traveling with vehicles.
Amenities
Extra beds/cribs
Breakfast available
Pool
Parking included
Laundry
Restaurant
Bar
Room service
Related hotel videos
8.4RateScore
Total 150 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
8.1
8.6
booking
59 Reviews
8.1 / 10
expedia
91 Reviews
8.6 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
Location
Food
Atmosphere
Breakfast
Bar
Cleanliness
Fitness
Amenities
Restaurant
Gym
Bathroom
Nightlife
Wellness
Business
Spa
Sleep
Accessibility
Pool
Air Conditioning
Family
Entertainment
Parking
Nature
Transit
Kitchen
Location was mentioned 75 times
3% Negative84% Positive
Reviews based on Location
Aylin Eisele10 months ago
1/5
Our stay was a disaster. The room was fine. Breakfast was average. We booked this hotel because it advertises that it has a spa/wellness area. On site we found out that the spa area is closed due to renovations. When we brought this up at the front desk, we were put off with excuses. The wellness area would be from an external provider, etc.. The information on the website is misleading. You book something that you can not use. We were not offered any kind of refund. When we booked the airport transfer, we found that this service costs 50% more than in other hotels. So far so good. We were assured that payment could be made by credit card with the driver. In the end, for this price we got a car that did not even have room for our two suitcases in the trunk. One suitcase and the hand luggage were transported on the passenger seat. Upon arrival at the airport, we were informed that only cash payment was possible and that we should please withdraw money. Guests are treated badly.
Bilguun O10 months ago
1/5
I selected this hotel based on its location and reputation. However, I was disappointed by the poor service, unfriendly front desk staff, and rude cleaning lady. The amenities were lacking, the rooms felt unclean, and despite returning at 2pm the following day, the room remained uncleaned. The high price does not align with the subpar service they offer. The noise from the air conditioner was incredibly loud, surpassing even the disturbance of living on a main road. I believe there are more affordable alternatives available that offer superior service, cleaner rooms, and more up-to-date amenities.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Dec, 2023Now
General Info
Total number of rooms 290
Number of floors 21
Number of buildings/towers 1
Year Built 2015
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
3Download
75Upload
71Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Daytime safety
63 out of 100
Safe
Nighttime safety
38 out of 100
Unsafe
Ulaanbaatar safety index
61
Overall Safety Index
Safe
An average rating of the six safety categories
61 out of 100
Women safety
Safe
Likelihood of inappropriate behavior against women.
67
Physical safety
Risky
Likelihood of injury due to harmful intent.
58
Property safety
Unsafe
Likelihood of theft.
26
Political safety
Safe
Potential for infringement of political rights or political unrest.
74
LGBTQ safety
Unsafe
Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.
40
Medical safety
Very Safe
Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.
100
53
Overall Crime index
Moderate
An average rating of the crime categories
53 out of 100
Property crime severity
Moderate
54
Mugging or robbery 60/100
Car theft 36/100
Car break-ins 53/100
Home break-ins 46/100
Violent crime severity
Moderate
49
Physical attacks 61/100
Racism or religion motivated attacks 47/100
Other crime severity
Moderate
57
Insult or harassment in public 57/100
Corruption or bribery 76/100
Drug problem 36/100
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.4 - $0.8
Coffee
$1.5 - $2.6
Beer 0.5L
$0.8 - $1.1
Meal, inexpensive restaurant
$3.2 - $8
Public transport, one-way ticket
$0.1 - $0.1
Taxi 1km (normal tariff)
$0.5 - $0.7
Meal for 2 people, mid-range restaurant, three-course
$16 - $66.8
Bottle of mid-range wine
$6.7 - $16
McMeal at McDonalds
$4 - $5.3
Coke/Pepsi 0.33L
$0.5 - $1.3
Public transport, monthly pass
$5.3 - $16
Gasoline (1 liter)
$0.6 - $1
Mobile phone monthly plan
$6.7 - $8
Fitness club, monthly fee
$26.7 - $80.2
Weather In Ulaanbaatar
°C
°F
Precipitation In Ulaanbaatar
mm
in
Air Quality
Very Unhealthy
PM2.592
PM10197
93
Serious health effects for everyone. Highly recommended to stay indoors.
Drinkable Water Quality
Good
Water quality is satisfactory. Slight deviations may be noticed.
Traffic around property
Light
Few vehicles on the road, relaxed and stress-free driving experience.
House Rules
Check in after 12:00
Check out until 12:00
Children welcome
No pets