Hotel Okura Macau, nestled in Cotai, is a fusion of traditional Japanese elegance and modern comfort, earning positive remarks from guests for its serene ambiance and meticulous service. However, it's not without its drawbacks, with some aspects leaving room for improvement according to patron feedback.
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Hotel Okura Macau
9.0
(1,336 ratings)
Cotai, Macau -
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910 m Venetian Macao Casino
1.05 km Cotai Strip
1.05 km Cotai Arena
Hotel Overview
Hotel highlights
Cleanliness
Bathroom
Fitness
- Luxurious Spa Experience: Guests frequently praise the top-notch spa facilities, describing them as a haven of relaxation and rejuvenation.
- Exceptional Dining: The culinary offerings at the hotel are often highlighted for their variety and quality, providing an exceptional dining experience.
- Pristine Cleanliness: The cleanliness of both the public areas and private rooms receives high marks for maintaining a spotless environment throughout the hotel.
- Attentive Staff: The professionalism and attentiveness of the staff are consistently noted, embodying the hotel's commitment to impeccable service.
- Tranquil Pool Area: The peaceful and well-maintained pool area is appreciated by guests looking for a quiet place to relax and unwind.
Area for improvement
- Pricey: Many visitors find the hotel's rates to be on the higher side, making it less accessible for budget-conscious travelers.
- Location: Although nestled in Cotai, some guests feel the hotel is slightly removed from local attractions, affecting convenience for sightseeing.
- Check-in Delays: There are occasional reports of longer wait times during check-in, which can be a source of frustration for guests eager to start their stay.
- Limited Evening Entertainment: A few guests note a lack of diverse evening entertainment options within the hotel, suggesting an area for improvement in nightlife offerings.
- Noisy at Times: Despite the generally tranquil environment, some guests have experienced disturbances due to noise, affecting their overall stay comfort.
Amenities
Kids pool
Waterslide
Breakfast available
Pool
Parking included
Free WiFi
Gym
Restaurant
Related hotel videos
9.0RateScore
Total 1,336 Reviews
RateScore is average rating from most popular providers
Blended Web Rating
8.9
9.0
booking
384 Reviews
8.9 / 10
expedia
952 Reviews
9.0 / 10
Reviews
Words are aggregated from hotel reviews across the web and listed by the most mentions.
200+ People Are Talking
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Cleanliness was mentioned 49 times
8% Negative84% Positive
Reviews based on Cleanliness
Usim Gurung8 months ago
5/5
One of the great stay with Hotel Okura. All the staffs were so professional and friendly. Stayed for two nights. Staff named, Zed welcomed, guided from cab/taxi to the reception and helped to checked into the hotel. Receptionist was friendly and very easy to check-in too. Zed guided us to the room and showed the room with the foods and functions of the different buttons available in the room. Every staffs were very attentive, cleanliness was on the spot. Well, second day was my girlfriend's birthday. I did inform them before hand regarding with the birthday. They managed to surprise me and my girlfriend. Shoutout to Brittany to setup and decorate the room with a huge cute surprise. Had breakfast in the ground floor on the last day. Server name was Allan. Great heart warm welcoming and guided us with different selections of Japanese food and beverages. Really enjoyed the dine in breakfast. To conclude, it was a great stay at Okura Hotel. It's gonna be the memorial. Keep up the great work Team Okura and hope to meet you all team in the next visit. Thank you again and I would like everyone to recommend it and please go and check it out.
YUKI Wu11 months ago
5/5
Okura, one of my favourite hotel groups. Highly recommended. The room is spacious, clean. The staff are friendly, professional and helpful.
Hotel Quality
The quality chart is based on how hotel ratings changed over time.
Dec, 2023Now
General Info
Total number of rooms 488
Number of floors 25
Number of buildings/towers 1
Year Built 2011
WiFi Quality
Download, Mbps
Upload, Mbps
Ping, ms
Idle
4Download
55Upload
51Wifi Speed Is Good For
web browsing
HD online movies
group video calls
online streaming
4K online movies
online gaming
Choose Room
Location Area Map
Street View
Prices Around Property
Average Daily Costs Per Person
Bottle of water 1.5L
$0.9 - $2.4
Coffee
$3.5 - $5.9
Beer 0.5L
$0.9 - $3.5
Meal, inexpensive restaurant
$5.9 - $11.8
Public transport, one-way ticket
$0.9 - $2.4
Taxi 1km (normal tariff)
$0.9 - $3.2
Meal for 2 people, mid-range restaurant, three-course
$35.4 - $106.1
Bottle of mid-range wine
$9.4 - $29.5
McMeal at McDonalds
$4.8 - $5.9
Coke/Pepsi 0.33L
$0.9 - $2.4
Public transport, monthly pass
$47.1 - $82.5
Gasoline (1 liter)
$1.9 - $2.9
Mobile phone monthly plan
$11.3 - $33.9
Fitness club, monthly fee
$38.9 - $188.5
Weather In Cotai
°C
°F
Precipitation In Cotai
mm
in
Air Quality
Unhealthy
PM2.523
PM1034
67
Poor air quality affects health. Recommended to limit outdoor activity.
Drinkable Water Quality
Fair
Water may have some problems, not recommended for daily consumption.
Traffic around property
Moderate
Traffic is moving at a steady pace, smooth driving without significant delays.
House Rules
Check in after 15:00
Check out until 11:00
Children welcome
No pets