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Image of Hyatt Ziva Cancun All Inclusive
Image of Hyatt Ziva Cancun All Inclusive
Image of Hyatt Ziva Cancun All Inclusive
Image of Hyatt Ziva Cancun All Inclusive
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1/5

Image of Hyatt Ziva Cancun All Inclusive
Image of Hyatt Ziva Cancun All InclusiveImage of Hyatt Ziva Cancun All InclusiveImage of Hyatt Ziva Cancun All InclusiveImage of Hyatt Ziva Cancun All Inclusive

Safety index

56 out of 100

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Beach

Eco-certified

Family

Family

Luxury

Luxury

Spa

Spa

Hyatt Ziva Cancun All Inclusive

Rating icon

9.1

Excellent (2,426 ratings)

Cancún, Mexico - 

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140 m Gaviota Azul Beach

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490 m Cancun Convention Center

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560 m Forum Beach

Hotel Overview

Hyatt Ziva Cancun All Inclusive, located in the vibrant and picturesque area of Cancún, is a destination praised for its exceptional services, amenities, and prime location. Guests have highlighted the balance of relaxation and entertainment it provides, making it a popular choice for all types of travelers.

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Hotel highlights

Food

Nature

Fitness

  1. Exceptional Service: Staff are consistently praised for their attentiveness, friendliness, and professionalism.
  2. Quality of Food: The variety and quality of food available across the different dining options receive high marks from guests.
  3. Location: Situated on a beautiful stretch of beach, its location is often highlighted as a major positive, providing stunning views and easy access to the sea.
  4. Facilities and Amenities: The range of facilities, including pools, fitness center, and spa, are well-maintained and cater to all age groups.
  5. Entertainment Options: The variety of entertainment and activities available for guests of all ages keeps everyone engaged and happy.
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Area for improvement

Air Conditioning

Entertainment

  1. Room Experience: Some guests have mentioned that rooms could use an update or better maintenance in certain cases.
  2. Busy Atmosphere: During peak times, the hotel can feel overcrowded, which may affect the level of service and overall experience.
  3. Cost: A few guests consider the price point to be on the higher side, making it less accessible for everyone.
  4. Reservation System for Dining: The necessity to reserve dining options in advance can be a hassle for some guests, limiting spontaneity.
  5. Noise Levels: Depending on the location of your room, noise from entertainment areas or other guests can be an issue.

Amenities

Kids pool

Tennis court

Babysitting

Babysitting

Kids club

Extra beds/cribs

All inclusive

Restaurant

Bar

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Related hotel videos

Score icon9.1

RateScore

Total 2,426 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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9.0

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9.2

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booking

671 Reviews

9.0 / 10

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expedia

1,755 Reviews

9.2 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Food

Nature

Fitness

Bar

Family

Cleanliness

Location

Breakfast

Amenities

Atmosphere

Pool

Nightlife

Couples

Bathroom

Wellness

Spa

Sleep

Restaurant

Transit

Accessibility

Hot Tub

Gym

Beach

Business

Kitchen

Pets

Air Conditioning

Entertainment

Wi-Fi

Food was mentioned 710 times

15% Negative79% Positive

Reviews based on Food

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Zarina Mehrfar5 months ago
4/5Google icon

Very good hotel in Cancun. Visited in August. It’s all inclusive and the food and drinks are pretty good for being all inclusive. For breakfast I recommend the buffet or tradewinds, and for lunch and evening they have pickings between Mexican, Italian, Asian, American and more cuisines and a good dessert shop. I especially liked the little carts that they have throughout the day with foods. They have excursions you can do off the beach and on tours for a price if you want. We did the tubing excursion and it was expensive for only 15min, and we probably could’ve done it cheaper somewhere else but it was convenient and fun for the kids. The rooms in the pyramid are really nice. Beach is not so good but the pools are good with a swim up bar and they have games and competitions throughout the day. Not much to do when it’s raining, though. The only thing I didn’t like were the dolphins. They shouldn’t keep them in captivity and exploit them for tourists, and I didn’t like how they made them do tricks all day and kept some in small pools. Overall 4/5 good hotel.

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Jonathan Duong5 months ago
2/5Google icon

Just got back from our weekend trip at Hyatt Ziva Cancun. While the staff were top notch and all friendly less can be said about the rest of hotel. Last year we went to Moon Palace Cancun and in comparison my wife and I felt Hyatt Ziva Cancun is seriously lacking. Rooms had a lingering sewage smell which was a bit tough to deal with. considering i was paying $1200+ for a corner suite i expected better. Rooms get a 3/5 Food was also mediocre. I always lower my expectations since its to be expected for a all inclusive resort to have lower tier food than the usual 4 or 5 star restaurants here in the states but the food here was seriously lacking in flavor and some dishes were just overly salty. Food gets a 2.5/5 overall not really worth the money in my opinion. only saving grace for this hotel is its location is prime. beautiful ocean view

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Nov, 2023Now

General Info

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Total number of rooms 547

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Number of buildings/towers 3

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Year Built 2015

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

52

Download

101

Upload

95

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Gaviota Azul Beach

140 m

Cancun Convention Center

490 m

Forum Beach

560 m

Plaza Caracol Mall

630 m

Chac Mool Beach

1.05 km

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Airports Nearby

Cancun Intl. Airport (CUN)

12 km

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Restaurants

Hooters

490 m

Mandala

490 m

Krystal Cancún

280 m

Coral Café

280 m

Monkey Business

420 m

Street View

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Daytime safety

63 out of 100

Safe

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Nighttime safety

41 out of 100

Risky

Cancún safety index

Safety

Crime

56

Overall Safety Index

Risky

An average rating of the six safety categories

56 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

43

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Physical safety

Risky

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Likelihood of injury due to harmful intent.

lowhigh

47

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Property safety

Risky

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Likelihood of theft.

lowhigh

49

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Political safety

Unsafe

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Potential for infringement of political rights or political unrest.

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31

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

63

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

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100

56

Overall Crime index

Moderate

An average rating of the crime categories

56 out of 100

Property crime severity

Moderate

58

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Mugging or robbery  59/100

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Car theft  50/100

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Car break-ins  57/100

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Home break-ins  56/100

Violent crime severity

Moderate

58

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Physical attacks  52/100

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Racism or religion motivated attacks  31/100

Other crime severity

High

61

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Insult or harassment in public  41/100

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Corruption or bribery  73/100

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Drug problem  63/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $1.5

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Coffee

$1.4 - $8.7

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Beer 0.5L

$0.8 - $2.4

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Meal, inexpensive restaurant

$5.4 - $18.9

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Public transport, one-way ticket

$0.5 - $0.8

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Taxi 1km (normal tariff)

$1.4 - $3.2

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Meal for 2 people, mid-range restaurant, three-course

$23.8 - $109.9

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Bottle of mid-range wine

$6.5 - $13.5

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McMeal at McDonalds

$6.5 - $9.2

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Coke/Pepsi 0.33L

$0.8 - $3

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Public transport, monthly pass

$39 - $55

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Gasoline (1 liter)

$1.2 - $1.4

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Mobile phone monthly plan

$16.2 - $27.1

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Fitness club, monthly fee

$21.6 - $32.5

Weather In Cancún

°C
°F

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets, service animals welcome

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