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Image of Moon Palace Nizuc - All inclusive
Image of Moon Palace Nizuc - All inclusive
Image of Moon Palace Nizuc - All inclusive
Image of Moon Palace Nizuc - All inclusive
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1/5

Image of Moon Palace Nizuc - All inclusive
Image of Moon Palace Nizuc - All inclusiveImage of Moon Palace Nizuc - All inclusiveImage of Moon Palace Nizuc - All inclusiveImage of Moon Palace Nizuc - All inclusive

Safety index

50 out of 100

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Beach

Business

Family

Golf

Luxury

Spa

Adventure sport

Moon Palace Nizuc - All inclusive

Rating icon

9.0

Excellent (52,004 ratings)

Cancún, Mexico - 

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490 m Arrecife de Puerto Morelos National Park

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1.26 km Moon Palace Golf Club

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3.5 km Xoximilco

Hotel Overview

Moon Palace Nizuc - All Inclusive, situated in the vibrant city of Cancún, has garnered attention from guests for both its commendable features and areas of potential improvement. Based on user reviews, this hotel offers a comprehensive all-inclusive experience, providing a mix of luxury, comfort, and entertainment that caters to a wide range of preferences.

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Hotel highlights

Service

Property

Food

  1. Beautiful Beachfront Location: Guests rave about the stunning beach and crystal-clear waters accessible directly from the hotel.
  2. Wide Variety of Restaurants: The diverse dining options, offering a range of cuisines, receive high praise from visitors.
  3. Extensive Facilities: The hotel's facilities, including pools, spa, and fitness center, are highlighted as top-notch and well-maintained.
  4. Friendly and Attentive Staff: Many reviews commend the staff for their friendliness and excellent service, making guests feel welcomed and well taken care of.
  5. Family Friendly: The hotel caters well to families, offering various activities and amenities for children and adults alike.
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Area for improvement

Sleep

Air Conditioning

Accessibility

  1. Room Quality Variability: Some guests mention that the quality and maintenance of rooms can be inconsistent, affecting their overall experience.
  2. Busy During Peak Seasons: During high season, the hotel can become quite crowded, leading to a less relaxing experience for some visitors.
  3. Reservation Challenges for Restaurants: Guests have reported difficulties in securing reservations at their preferred dining venues within the hotel.
  4. WiFi Connectivity Issues: There have been complaints about unreliable WiFi connection in certain areas of the hotel.
  5. Limited Beach Activities: While the beach is beautiful, some guests feel there could be more organized activities offered on the beach.

Amenities

Kids pool

Waterslide

Tennis court

Babysitting

Babysitting

Kids club

Extra beds/cribs

Toys/Games

All inclusive

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Related hotel videos

Score icon9.0

RateScore

Total 52,004 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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9.5

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8.7

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8.4

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4.5/5

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4.5/5

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agoda

6 Reviews

9.5 / 10

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booking

43 Reviews

8.7 / 10

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expedia

414 Reviews

8.4 / 10

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google

13,346 Reviews

4.5 / 5

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tripadvisor

38,195 Reviews

4.5 / 5

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

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13,346+ People Are Talking

Service

Property

Food

Fitness

Family

Nature

Bar

Cleanliness

Breakfast

Atmosphere

Pool

Nightlife

Amenities

Location

Wellness

Bathroom

Spa

Sleep

Couples

Transit

Business

Safety

Accessibility

Air Conditioning

Beach

Restaurant

Kitchen

Hot Tub

Gym

Entertainment

Wi-Fi

Pets

Parking

Service was mentioned 2216 times

20% Negative75% Positive

Reviews based on Service

User image
Mrs Blanco2 months ago
2/5Google icon

My over all experience was ok. There were issues with the golf cart drivers. I am handicapped and they would see me waiting for a ride and drive right past me. When I was leaving, the bellman came to get my luggage to take it to check out. When I saw my luggage again it had been damaged. My ride to the airport was there so I had to leave, but I called the hotel to advise them of the situation. They gave me an email to contact and it’s been over a month and 2 emails sent and I have not received a response. You would think that as much as you spend to stay at this hotel, they would take better care of their customers. The resort is big and beautiful, food was decent. Most of the staff were very friendly and attentive. The pizza restaurant was the best. Room service was good. Entertainment was not great.

User image
Aarthi Ananthachari2 months ago
3/5Google icon

I stayed in the Nizuc complex, and we were there for 6 nights. There were very nice restaurants and the resort was fancy, but our hotel room was outdoors & on the 3rd floor. There was no elevator or anyone to help, so we had to carry all our suitcases up many stairs on our own. The in-room dining deliveries were not quick either. It was super crowded and getting reservations for good restaurants was hard. I felt like they did not care about customer service. The arcade in Sunrise complex was small for the huge size of the building. However, the pool and the bike rental were enjoyable, so was Marina (snorkeling and such). Tough for vegetarians although not entirely bad.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 709

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Number of floors 3

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Number of buildings/towers 34

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

4

Download

77

Upload

76

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Arrecife de Puerto Morelos National Park

490 m

Moon Palace Golf Club

1.26 km

Xoximilco

3.5 km

El Tinto Golf Course

4 km

Riviera Cancun Golf Resort

10 km

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Airports Nearby

Cancun Intl. Airport (CUN)

7 km

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Restaurants

Grand Lobby Bar

1.26 km

Sky Bar

Nearby

Lobby Bar

Nearby

Cusco

3 km

Boulangerie

2 km

Street View

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Daytime safety

63 out of 100

Safe

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Nighttime safety

41 out of 100

Risky

Cancún safety index

Safety

Crime

50

Overall Safety Index

Risky

An average rating of the six safety categories

50 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

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41

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Physical safety

Unsafe

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Likelihood of injury due to harmful intent.

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32

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Property safety

Unsafe

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Likelihood of theft.

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30

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Political safety

Unsafe

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Potential for infringement of political rights or political unrest.

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31

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

63

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

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100

56

Overall Crime index

Moderate

An average rating of the crime categories

56 out of 100

Property crime severity

Moderate

58

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Mugging or robbery  59/100

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Car theft  50/100

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Car break-ins  57/100

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Home break-ins  56/100

Violent crime severity

Moderate

58

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Physical attacks  52/100

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Racism or religion motivated attacks  31/100

Other crime severity

High

61

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Insult or harassment in public  41/100

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Corruption or bribery  73/100

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Drug problem  63/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.6 - $1.5

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Coffee

$1.3 - $8.5

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Beer 0.5L

$0.8 - $2.4

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Meal, inexpensive restaurant

$5.3 - $18.6

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Public transport, one-way ticket

$0.5 - $0.7

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Taxi 1km (normal tariff)

$1.3 - $3.2

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Meal for 2 people, mid-range restaurant, three-course

$23.9 - $110.3

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Bottle of mid-range wine

$6.4 - $13.3

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McMeal at McDonalds

$6.4 - $9.2

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Coke/Pepsi 0.33L

$0.8 - $2.9

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Public transport, monthly pass

$38.3 - $55.2

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Gasoline (1 liter)

$1.2 - $1.3

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Mobile phone monthly plan

$16 - $26.6

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Fitness club, monthly fee

$21.2 - $31.9

Weather In Cancún

°C
°F

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets, service animals welcome

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